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SARD JV

eRostering

SARD eRostering is a healthcare and NHS rostering system for use by all staff groups: doctors, nurses, AHPs. It's and AI-driven self-rostering system that analyses the information that you enter and calculates the optimum roster to most efficiently meet the needs of each individual and the workload of the trust.

Features

  • AI-driven self-rostering
  • Calendar view and colleague shifts viewable by all users
  • Shift swap functionality
  • Customisable for all workgroups and environments
  • Build, edit and approve rosters before they are made live
  • Rota management and rota compliance

Benefits

  • Build, edit and approve rosters before they are made live
  • Right people, right place, right skills at the right time
  • Smart self-rostering that outperforms any manual analysis and calculation
  • Safe staffing levels
  • Reduced sickness and unauthorised absence
  • Minimised agency and locum cover

Pricing

£30 to £100 a user a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris@sardjv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 3 1 9 4 1 6 8 7 1 2 1 4 6 0

Contact

SARD JV Chris Giles
Telephone: 07840 454821
Email: chris@sardjv.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
ERostering is part of our wider workforce management platform. It connects to Medical Job Planning, AHP Job Planning, Medical Revalidation & Appraisal, eLeave, Multi-source Feedback /MSF, Capacity and Demand Management and ESR Wrapper
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
No
System requirements
  • Internet connection
  • Modern web browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Less than 10 seconds when initiated via our chat support system. Within 24 hours (typically less) when outside core chat support hours. Full details of response times are within our SLA.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
Our chat support software supplier ensures WCAG 2.1 AA
https://help.snapengage.com/ada-web-accessibility-for-visitor-chat/
Onsite support
Onsite support
Support levels
All clients are provided with an account manager who will liaise with you to answer queries and feature requests. These are then processed as part of our technical triage process.

Chat support are able to escalate queries to the on-call software engineer if appropriate.

There are no additional costs for our support services.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide onsite and online training to system administrators. We provide chat support to system administrators and we have an account manager that will guide new users through the implementation plan.
Service documentation
Yes
Documentation formats
  • HTML
  • Other
Other documentation formats
  • Video guides
  • Webinar recordings
End-of-contract data extraction
We are able to extract the data as a series of zip files or database backups. We can also provide access to the API for offboarding.
End-of-contract process
There are no additional costs for offboarding.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
There are no differences between our mobile and desktop services. The majority of the system is easier to use on a desktop device due to the nature of the service.
Service interface
Yes
User support accessibility
WCAG 2.1 A
Description of service interface
All of our systems have a freely accessible RESTful API built on Swagger Open API specification standards.
Accessibility standards
WCAG 2.1 A
Accessibility testing
The UI for the service interface has been tested against WCAG 2.1 AA
API
Yes
What users can and can't do using the API
The API mirrors the same abilities that a user has an ordinary web user e.g. a manager is able to manage appraisals, and a doctor can upload evidence against their portfolio etc. A system administrator can generate an API token. There are no limitations on how users can set up or makes changes through the API.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The portfolio can be customised.
Most of the application is customisable to some extent. For example, the administrator can change appraisal reminders to match the local policy.

Scaling

Independence of resources
The system is load balanced over multiple web servers that have significant redundancy and contingency built in.

Analytics

Service usage metrics
Yes
Metrics types
We can provide ticketing, support and service information for all our end users. There are compliance reports that will show user system engagemnt.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
They can export data in multiple formats: zip files, CSV, JSON exports or migration when they're moving to another client.
Data export formats
  • CSV
  • Other
Other data export formats
  • JSON
  • Zip files
Data import formats
  • CSV
  • Other
Other data import formats
  • MAG PDF forms
  • Export formats from other systems

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Our service level agreement has an uptime of 99.9%. Please refer to the Service Level Agreement for more detail.
Approach to resilience
The system consists of multiple application and database servers behind a load balancer. This ensures zero downtime deployments and downtime is not expected within a year, even for maintenance with the exception of large scale database upgrades. These typically take less than an hour.
Further information is available upon request.
Outage reporting
There's an email notification, announcements on Twitter and our website in the event of an unexpected outage. We have service monitoring software that constantly monitors the health of our services.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Full details are available in our ISMS - available on request
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
05/02/2024
What the ISO/IEC 27001 doesn’t cover
Our certification covers the design, development, sale and support of IT solutions and software for medical revalidation, nurse revalidation, job planning, appraisals and workforce to the healthcare sector in the UK. The scope covers all data held or processed under the authority of SARDJV Ltd. pursuant to all process and services involved in this operational aim. Physical work locations other than the head office, including employees' homes, are excluded from the scope in terms of physical security as these areas are beyond the company's control to secure. The ISMS does cover the information security aspects of the operational processes conducted at these locations. Information that is not relevant to the operational processes of SARD JV Ltd is also excluded from the scope. While the services provided by off-site data storage facilities are within the scope, the physical boundaries of these facilities are not.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We have a full Information Security Management System accredited to ISO27001 that lists all of our policies. The full ISMS is available upon request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change management is included as part of our full ISMS accredited to the ISO27001 standard. All system changes must be authorised by the CTO who must first assess justification for business and potential negative security impacts. Changes must be deployed and tested according to change control and secure development procedures and are tracked on technical project manager software. We operate an agile environment of continual monitoring.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Full details are available in our ISMS - available on request
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Full details are available in our ISMS - available on request
Incident management type
Supplier-defined controls
Incident management approach
Full details are available in our ISMS - available on request

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Climate change is an undeniable challenge of our times. We are fully committed to reducing our carbon footprint through: 1. Providing hybrid or remote working options to all employees to reduce commuter travel. 2. Maintaining regional workspaces to reduce commuting distance for local employees. 3. Ensuring that all meetings that would otherwise require travel, are conducted online wherever possible. 4. Using technological solutions to work towards a paper-free office environment. 5. Reducing single-use plastics in our operations and promoting the recyclability of products used. 6. Implementing energy-efficient technologies and practices to further decrease our energy consumption where possible.

Covid-19 recovery

The Covid-19 pandemic affected us all, and as we navigate this new reality, we are dedicated to supporting individuals impacted by COVID-19 in the following ways: 1. Creating work opportunities for those disproportionately affected by the pandemic where available. 2. Allowing our staff to continue to work from home if they feel they are vulnerable to COVID-19 and/or are still uncomfortable with an in person return. 3. Providing health and wellness resources to support mental and physical well-being during the ongoing recovery period. 4. Offering flexible scheduling and other accommodations to meet the diverse needs of our workforce as they adjust to post-pandemic life.

Tackling economic inequality

Economic stability is intertwined with societal well-being. We are determined to: 1. Regular pay-scale assessments and employee feedback. 2. We pay at least the London Living Wage across our sites whether in and out of London. 3. Advocate for policies that support flexible working and facilitate better work-life balance. 4. Providing training and advancement opportunities to enable career growth and economic mobility for all employees. 5. Partnering with community organisations to support local economic development and increase employment opportunities.

Equal opportunity

We staunchly believe in promoting diversity and ensuring equal opportunity for all. 1. We offer opportunities for training and skills development throughout the organisation, including areas of employee interest that may not be directly linked to their current role. 2. We regularly review pay scales to ensure equality and fairness regardless of demographic. 3. Implementing inclusive hiring practices to broaden representation within our workforce.

Wellbeing

The wellbeing of our employees and stakeholders is paramount. 1. Regular well-being assessments, feedback sessions and appraisals with all staff. 2. Hosting and promoting programmes that support both physical and mental health for our staff. 3. Facilitating volunteer hours for our staff in health-focused charities and initiatives. 4. Providing access to professional mental health support and resources, including counselling and stress management workshops if requested. 5. Encouraging a culture of work-life balance with flexible work hours and the option for remote work wherever feasible.

Pricing

Price
£30 to £100 a user a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris@sardjv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.