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Halo Solutions Ltd

Halo System

Incident & Emergency Management. Health and safety, risk assessment and security / counter-terrorism assessments. Its a universal safety platform for all manner of uses.

Features

  • Real-time incident management
  • Real-time task management
  • Data & trend analysis
  • GPS resource tracking and patrol management
  • Image, video and file sharing
  • Accreditation passes and ID cards
  • Risk assessment and Counter-Terrorism vulnerability assessments
  • Health & Safety and accident reporting
  • Systems integrations with CCTV, access control etc
  • Mobile app with all the above functions

Benefits

  • Combine multiple systems to save time, money and lives
  • Effectively respond to and manage emergencies
  • Mobile app to manage people, resources and incidents
  • Connect all the disconnected teams in a major incident
  • Trend analysis plus capture of evidence for legal purposes

Pricing

£1,750.00 to £250,000.00 a licence a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hi@halosolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 3 2 0 7 7 2 6 9 2 6 5 4 2 2

Contact

Halo Solutions Ltd Lloyd Major
Telephone: 08009202014
Email: hi@halosolutions.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No
System requirements
  • Apple iOS no older than five years
  • Android OS no older than five years

User support

Email or online ticketing support
Email or online ticketing
Support response times
Daily, between 07:00 & 19:00 within 1 hour
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
We leverage a third party AI web chat bot provided by HubSpot
Onsite support
Yes, at extra cost
Support levels
1) Unlimited online virtual training (in-person via MS Teams for example) for all Admin users during UK office hours (some exceptions can be made).

2) Support tickets can be submitted 24/7 and are responded to every day between 7am and 7pm within one hour

3) E-mails can be submitted 24/7 and are responded to every day between 7am and 7pm within one hour

4) Telephone calls can be made 24/7 and are answered at all times

5) Every 90 days an account manager will get in touch with the main licence holder or nominated representative and provide client support and analysis

6) Site visits and training can be booked at any time.

7) System configuration can be done entirely without us, but if you want our help doing it we can provide this service also.

1-5 are free of charge (included in the licence fee)

6 & 7 are £350 a day plus reasonable travel and accommodation costs.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We work with users to configure the system completely for their needs. This is the onboarding process. We give them training, training guides and videos, and a training environment. We can host training days or sessions, online or in person at their request. We then meet up every 90 days for continual support and guidance.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
CSV or pdf download.
End-of-contract process
Users download all of their data, we delete everything to be compliant with data storage and retention rules.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
- No reports or data documents are available via mobile
Service interface
No
User support accessibility
WCAG 2.1 AAA
API
Yes
What users can and can't do using the API
Users can work with us to create consumer or producer API's to absorb information from us they wish to use elsewhere (data dashboards in Power BI for example) or push information to us from other systems (like body worn video for example). The possibilities are endless, we have our own in-house engineering team and can work with others to achieve whatever is necessary.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Logos can be added. Whole custom forms can be built. Custom workflows. Custom integrations.

Scaling

Independence of resources
We are hosted on the Amazon Web Servers and can scale almost indefinitely.

Analytics

Service usage metrics
Yes
Metrics types
We can provide number of users, location of users, time of use and length of use, how many incidents or tasks each user has reported/completed. We can provide service uptime and other metrics upon request.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Via pdf or csv export
Data export formats
  • CSV
  • Other
Other data export formats
PDF
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.99999% up-time guarantee
Approach to resilience
See attached technical specs document.
Outage reporting
Monitoring by external services such as Sentry and Hyperping that generate e-mail alerts.

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
See attached technical specs document
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
EY Certify Point
ISO/IEC 27001 accreditation date
22/11/2023
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
22/11/2023
CSA STAR certification level
Level 4: CSA C-STAR Assessment
What the CSA STAR doesn’t cover
N/A
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO 27001 - see attached technical specs document

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
See attached technical specs document
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
We use Intruder.IO to regularly penetrate our software (near daily) and we have Cyber Essentials and Cyber Essentials Plus certifications.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Our automated systems would alert us near instantly and our engineering team would then work on a patch but this is in partnership with large technical organisations like AWS who patch all their own data hosting.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Please see our full security policy

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Wellbeing

Fighting climate change

Our system has a 'Sustainability Module' that will help organisations monitor and improve their sustainability.

Wellbeing

Our system improves public safety and everyone's wellbeing is enhanced when they feel safe.

Pricing

Price
£1,750.00 to £250,000.00 a licence a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Our full service is available for a free trial. Every module, every feature, every option. We limit it to 30 people, for 30 days, but review this on a case by case basis.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hi@halosolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.