LEADENT DIGITAL LTD
Field Service: Operational Excellence & Innovation Support
Our Field Service Operational Excellence & Innovation Support provides regular, easy access to our technical and business process experts who can advise on how to enable continuous operational improvement.
Features
- System configuration support
- Business process advice
- Update/upgrade guidance
- Innovation ideas and advice
- Liaison point with software vendor
- Support for bespoke requirements
- Change management services
- Integration services
Benefits
- Provides expertise based on experience
- Focuses on business benefits
- Enables and supports key business users
- Provides an integrated solution
- Reduces time to benefits
- Enables innovation and improved customer experience
Pricing
£800 an instance a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at hello@leadent.digital.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
5 3 2 2 3 5 8 2 0 0 6 4 4 9 5
Contact
LEADENT DIGITAL LTD
Laura Mattin
Telephone: 0844 414 5707
Email: hello@leadent.digital
Planning
- Planning service
- Yes
- How the planning service works
- As part of the Operational Excellence & Innovation service we help our customers plan their field service excellence journey, such as technology roadmaps, process improvements and change management interventions.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- We can support customers with training, change management and other interventions to support increased user adoption and acceptance.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We provide optional support for the field service system over and above that provided by the software vendor to ensure ongoing development and continuous improvement of the field service solution. This can include configuration changes, advice on new features and capability, roll-out of new functionality, healthcheck reviews, innovation guidance and more.
Service scope
- Service constraints
- No specific constraints; our services are tailored to each customer's individual requirements.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Response times depend on the severity/impact of the issue, ranging from 1 hour to 72 hours.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- No
- Web chat support
- No
- Support levels
- All issues are categorised according to their severity/impact and are addressed according to our support model. Support is available during UK business hours, unless otherwise agreed and fees are agreed based on the customer's requirements and exact nature of the support to be offered. A nominated account manager is provided.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Our Operational Excellence and Innovation Support services support the reduction of carbon emissions by providing systems that reduce the need for travel through greater scheduling efficiency of the workforce. In terms of our own services, these are often delivered remotely, where possible, reducing our own carbon footprint compared to traditional on-site delivery.Covid-19 recovery
Our Operational Excellence and Innovation Support services support Covid-19 recovery by enabling remote working to increase flexibility and resilience as service providers return to new ways of working.Tackling economic inequality
Our Operational Excellence and Innovation Support services support the tackling of economic inequality by increasing supply chain resilience, particularly in areas of innovation, developing new ways of working and offering greater choice to customers and employees.Equal opportunity
Our Operational Excellence and Innovation Support services support equality of opportunity by enabling service providers to offer a more personalised, bespoke service to their customers, taking account of individual needs and requirements in a more proactive way.Wellbeing
Our Operational Excellence and Innovation Support services support wellbeing by creating an improved connection between services providers and their customers, delivering a more tailored service and increasing choice for customers.
Pricing
- Price
- £800 an instance a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at hello@leadent.digital.
Tell them what format you need. It will help if you say what assistive technology you use.