Gradian Systems Ltd

Broadcom/Symantec Endpoint Security Complete

Symantec Endpoint Security delivers the most comprehensive and integrated endpoint security platform on the planet. As an on-premises, hybrid, or cloud-based solution, the single-agent Symantec platform protects all traditional and mobile endpoints, providing interlocking defences at the device, application, and network level, and uses
artificial-intelligence (AI) to optimize security decisions.

Features

  • Protection for all endpoints: laptops, desktops, tablets, mobile-devices, and servers
  • Single agent for attack surface reduction, attack-prevention, breach-prevention, and EDR
  • Single console with real-time threat visibility
  • Flexible deployment: on-premises, cloud-managed, and hybrid models
  • Active Directory Security
  • Targeted Attack Analytics and Threat Hunter
  • Integration with third-party applications
  • Artificial Intelligence (AI) guided security management
  • Behavioral Isolation and Application Control capabilities

Benefits

  • Attack surface reduction
  • Tools are provided in Symantec EDR including built-in playbooks
  • Ability to manage multiple endpoints across one console

Pricing

£1 a user

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ciaran.orourke@gradian.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

5 3 2 3 1 5 6 6 6 2 4 2 7 9 7

Contact

Gradian Systems Ltd Ciaran O'Rourke
Telephone: 07770 377 936
Email: ciaran.orourke@gradian.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Symantec WPS, Symantec DLP, Symantec VIP, Symantec Content Analysis
Cloud deployment model
Public cloud
Service constraints
Constraints on agents Windows 7 and higher Windows Server 2008 R2, 2011, 2012 MacOS 10.9 and higher iOS 8 and higher Android 4.2 and higher
System requirements
  • Windows 7 and higher
  • Windows Server 2008 R2, 2011, 2012
  • MacOS 10.9 and higher
  • IOS 8 and higher
  • Android 4.2 and higher

User support

Email or online ticketing support
Email or online ticketing
Support response times
Please see Gradian Support guide for details
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Please see Gradian Support guide for details
Support available to third parties
Yes

Onboarding and offboarding

Getting started
The solution can be provisioned and onboarded in less than 5 minutes. Videos are available in the product help portal to assist with training
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Users can extract data, incidents, events or assets, from the service using different secure ways or integrations during the service life. After 30 days of service termination, any user data will be deleted.
End-of-contract process
30 days after the end of the contract the user / buyer's instance and its data will be deleted. There is no additional cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Enrolment for Android is self service via email, and integrates with the public app store such as Google Play Enrolment for IOS is a MDM management profile via email Windows enrolment packages can be created and deployed by an Endpoint Management solution or self service installs via email Mac enrolment is self service via email
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
The service provides a REST API which allows to get information regarding security events, security incidents and risk situations
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Buyers can customise security policy and related settings.

Scaling

Independence of resources
No defined SLAS

Analytics

Service usage metrics
Yes
Metrics types
It provides information regarding enrolled users and devices, device security status, threats prevented, suspicious detection, recent security event, network integrity event, isolation coverage for vulnerability Apps & suspicious detection
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Broadcom/Symantec

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
Other locations
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
There are several choices on the product console to export incidents or devices information through pdf, and HTML. Also connects via a REST API, and third party remote monitoring and management solution
Data export formats
Other
Other data export formats
  • Rest API
  • XML
  • HTML
  • PDF
Data import formats
Other
Other data import formats
  • Manual user accounts
  • Azure AD, VIP access manager, Oracle IDS, OKTA

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
No defined SLAS
Approach to resilience
The SES service is running on AWS data-center which are designed to be resilient. Each critical server that supports the service can be failed over to other nodes in the event of service failure this process is automated. Backups of SES production instances are taken daily and prior to any major upgrade or configuration change to SES production environment. Backups are stored in an encrypted format and allow, in the event of a disaster, the creation of a replica environment within a minimal period of time. Disaster recovery scenarios are tested periodically by the SES operations team.
Outage reporting
Email alerts, dashboards and SES status page

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Access to SES production servers or their managing interfaces are strictly controlled. Engineers are provided with access on a need to access basis. Access to these systems is controlled via a two-factor authentication process. Access controls to production servers are reviewed every six months at a minimum.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
ISO 27001 and FISMA certified data centres managed by Amazon
ISO/IEC 27001 accreditation date
Managed by Amazon
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Details available on request
Information security policies and processes
Details available on request

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Details available on request
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Symantec has a formal process for handling and managing vulnerabilities. For any externally reported issues, Symantec follows the process outlined in ISO 29147, Information technology — Security techniques — Vulnerability disclosure ([ISO/IEC 29147:2014(E)]). Symantec's Software Security Group works with the impacted team(s) to :recreate the environment and issue within Symantec’s labs for an expedited resolution, facilitate a prompt and accurate response, avoid delays in new Symantec releases
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
SES instances are monitored by a layered set of tools that serve to monitor and protect the services. • A notification mechanism is in place to alert SES operations and support teams on different anomalies detected in production. • The service benefits from continuous monitoring. • An internal production monitoring dashboard aggregates information from SES multiple systems.
Incident management type
Supplier-defined controls
Incident management approach
Symantec’s Security Incident Response Plan documents repeatable, industry standard procedures for handling actual cyber threats when they arise. It also provides the necessary engagement and information-sharing processes to allow prompt coordination among all relevant stakeholders, and describes the reporting, communication, containment, investigation, and recovery mechanisms that exist to support a comprehensive end-to-end process flow from threat detection through remediation. The development and implementation of this forward-looking plan supports Symantec’s ultimate mission to its customers, partners, shareholders, and employees as a trusted leader in information security risk management. Customers can raise incidents directly with Symantec support, by phone or web portal

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Gradian Systems Ltd acknowledges its responsibility for and commitment to protecting the environment at all levels. We recognise that we have an important role within the local community and we will assist in anyway possible to reduce our impact and promote the local environment.
Equal opportunity

Equal opportunity

Gradian is an equal opportunities employer

Pricing

Price
£1 a user
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ciaran.orourke@gradian.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.