Oyster Information Management Solutions Limited
Information Governance as a Service
Oyster IMS is pleased to be at the forefront of innovative delivery models including being able to deliver all projects via the Information Governance-as-a-Service (IGaaS) model. This offering is a competitively priced annual retained IG service based on the size of your organisation and the areas you wish to cover.
Features
- Access to fully qualified information governance professionals
- Portal based helpdesk service
- Access to additional technical solutions when required
- Single monthly price
- Ability to flex up or down as appropriate
Benefits
- Right-sourced information governance support
- Guaranteed responses to all questions
- Contracted service levels and KPIs
- Automation of all required auditing, assesment and reporting
- Full training, technical support information governance tools
Pricing
£938 to £1,761 a person a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at josef.elliott@oyster-ims.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
5 3 2 5 0 8 4 9 2 5 3 1 8 5 1
Contact
Oyster Information Management Solutions Limited
Josef Elliott
Telephone: 0207 199 0620
Email: josef.elliott@oyster-ims.com
Planning
- Planning service
- Yes
- How the planning service works
- Oyster IMS provides business analysis services to understand the clients' current situation. Oyster IMS also provides solution design services to ensure the correct cloud infrastructure, storage and bandwidth.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Oyster IMS provides training on all aspects of this service. These services are provided by qualified consultants and software trainers.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
- Oyster IMS has several service levels to support our Information Governance services. These provide responses from as little as 15 minutes. Response times are measured during support desk hours of operation which does not normally include weekends.
Service scope
- Service constraints
- None.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Oyster IMS has several service levels which provide responses from as little as 15 minutes. Response times are measured during support desk hours of operation which does not normally include weekends.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Oyster IMS provides a variety of support packages at different prices. For example standard support for certain products and configurations will consist of a base fee of £5,000 per annum plus £10 per user per month. Oyster IMS can also provide enhanced support for an additional fee which includes additional onsite support from an Oyster IMS engineer.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Oyster IMS is committed to support action to prevent climate change. Our Carbon Reduction Plan forms part of Oyster IMS’ actions towards Net Zero emissions, overseen by our Environmental, Social and Governance (ESG) Group. This Carbon Reduction Plan has been completed in accordance with PPN 06/21 and associated guidance and reporting standards for Carbon Reduction Plans.Covid-19 recovery
Oyster IMS is committed to support action to prevent climate change. Our Carbon Reduction Plan forms part of Oyster IMS’ actions towards Net Zero emissions, overseen by our Environmental, Social and Governance (ESG) Group. This Carbon Reduction Plan has been completed in accordance with PPN 06/21 and associated guidance and reporting standards for Carbon Reduction Plans.Tackling economic inequality
To tackle inequality in employment, skills and pay at Oyster IMS we train our managers and all other employees about our equal opportunities policy to all employees that encourages equality, diversity, and inclusion. We carry out annual equal pay reviews with an aim to have a clear pay structure and ensure all employees are aware what they need to do if they want to take on higher-paid roles.Equal opportunity
Oyster IMS is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of our society, and for each employee to feel respected and able to give their best. We monitor the make-up of our workforce regarding information such as age, sex, ethnic background, sexual orientation, religion or belief, and disability as well as aiming to be an equal opportunities employer that reflects the expertise and diversity of our local community and ensure we source and attract a diverse pool of candidates.Wellbeing
At Oyster IMS, we promote and develop work-life balance practices to ensure we maximise employment opportunities for all and continue to offer flexible working hours, home working opportunities, part-time opportunities to improve the range of opportunities we offer. We actively create a working environment free from bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all and where individual differences and contributions of all employees are recognised and valued.
Pricing
- Price
- £938 to £1,761 a person a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at josef.elliott@oyster-ims.com.
Tell them what format you need. It will help if you say what assistive technology you use.