Quorum Network Resources Ltd

iManage Implementation, Training and Support

A full, end-to-end service for iManage Work from implementation, deployment, training and support. iManage Work is the leading email and document management system providing a fully audited, secure, intuitive email and document repository. iManage integrates with Microsoft Office, Office 365 and leverages modern technology such as AI and machine learning.

Features

• Full end to end deployment and support including training
• Single user interface accessed from any device, anywhere, any platform
• Personlised search across the entire organisation's content, with access permissions
• Integrations with Microsoft Office 365 including Word and Outlook ribbons
• Version control and document comparison features
• Maintain control with Customer Managed Encryption Keys (CMEK)
• Full document audit trail including print, email and edit history
• Comprehensive sercurity as it encrypts all your data
• Share content with internal and external collaborators

Benefits

• Mobile working for the modern day professional
• Need to know access, content segregation and ethical walls
• Single partner relationship: licencing, implementation, training and support
• Quorum have experience of both cloud and on premise solutions
• iManage certified engineers
• Zero learning curve due to an already familiar interface
• Access documents and files without compromising disc space

£740 to £1,450 a unit a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@qnrl.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

532790811662578

Contact

Client Sales
0131 652 3954
tenders@qnrl.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: IManage Work extends functionality within Microsoft Office on both Windows and Mac desktops. Compatible with Office 365 and GMail to allow secure management of all documents and emails.
• Cloud deployment model: Public cloud
• Service constraints: Suitable internet connectivity to support the transfer of electronic content to and from the iManage hosted cloud service.; Requires Microsoft Office 2013 or above for full feature availability.
• System requirements:
  • Microsoft Windows 8.1 or higher
  • Microsoft Office 2013 or higher

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our standard support hours are Monday to Friday from 8am until 6pm, with an initial response in one hour or less. Out of hours cover can be arranged at additional cost. The support response times are agreed in collaboration with buyers based on their business requirements.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: First and second line support provided for all iManage related issues with escalation to iManage as part of standard service.; Support provided remotely from our Edinburgh service centre but onsite end user support available - costs would depend on number of engineers required, the number of locations to be covered, the number of end users to be covered and the hours of on site support required.; Service delivery manager provided as part of core service to ensure all aspects of support service remain within SLA and can be escalated if required.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: IManage requires both user adoption and training in order for users to receive the benefit of the solution. Quorum can provide this training, user adoption and support if required including materials to support the ongoing use of iManage. Online training content is available
• Service documentation: Yes
• Documentation formats:
  • ODF
  • PDF
• End-of-contract data extraction: The data is available for download for a period of 90 days and Quorum would be able to provide tools and consultancy to allow the extract of all necessary content in an agreed structure. The API suite can also be used to extract content
• End-of-contract process: The contract is a rolling annual contract and if no longer required, notice would need to be given to terminate the service and a process for extraction of all content would then be required to ensure the extract meets the requirements of the organisation or system that the data will be moved to.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The interface is a responsive HTML5 web interface that scales to the device being used so is consistent across all platforms. Additional functionality is available within Microsoft Office for a richer user experience
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: There are multiple service interfaces these include an iManage Ribbon within Microsoft Office Applications and also a fully responsive HTML5 web interface.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: IManage developed the software to work with screen readers and other assistive technology.
• API: Yes
• What users can and can't do using the API: IManage Work has a published set of APIs to allow approved integration with other products and systems. The API suite allows all aspects of the iManage Work system to be managed including user, group and security access management, content upload, download and movement within the system.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: IManage Work allows all data fields to be customised to meet user requirements. Content is organised within a logical structure to meet how the organisation wishes to organise its data securely. All content is tagged with metadata which is fully customisable. ; Customisation of the system is undertaken by admin level users in conjunction with the iManage support firm and iManage, if required and cannot be undertaken by normal users.; ; Users are able to change the look and feel of the web interface and views within Microsoft Office to show the metadata that they require to help managing and finding the content that they have access to.

Scaling

• Independence of resources: IManage Work deploys modern service scaling to allow introduction of extra resources should the demands on the service require it. The system responds and adjusts to the demands placed upon it.

Analytics

• Service usage metrics: Yes
• Metrics types: IManage Work provide system availability and service monitoring. The Threat Manager package allows monitoring of individual user activity to show how much content each individual accesses and whether their access patterns change.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: IManage

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export data with all actions audited on an individual item or group of items. Tools are available to allow extraction of larger data sets. If extraction is for secure sharing, the imanage Work platform includes a secure sharing service
• Data export formats: Other
• Other data export formats:
  • Microsoft Word
  • Microsoft Excel
  • Original file format
  • Microsoft PowerPoint
  • PDF
  • EML file for all emails
• Data import formats: Other
• Other data import formats:
  • All formats to be agreed to allow for system config
  • All Microsoft Office files
  • All PDFs
  • All image types
  • All email formats

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Published availability has been 99.999% over the last 2 years
• Approach to resilience: Data resides in four data centres with two primary and two secondary. Primary and secondary locations are more than 50 miles apart. Within each location, all services are fully redundant
• Outage reporting: IManage Trust Center provides a dashboard of all service status and visibility of all scheduled maintenance. Updates can be subscribed to, allowing all changes or alerts to be received by email.

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Management interfaces are restricted to named user accounts secured with unique password and can be set using conditional access policies to restrict to particular IP address, enforce 2FA or other agreed restrictions
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Certified Quality Systems LTD (CQS)
• ISO/IEC 27001 accreditation date: 16/01/23
• What the ISO/IEC 27001 doesn’t cover: All of our services are covered including Provision of IT Support, Software Development and IT Consultancy Services.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Available from iManage on request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Quorum change management follows ITIL best practice with all change requests, impact assessments, detailed change records and roll back plans stored within our service management system.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: IManage monitor connectivity to their services to flag any suspicious behaviour that requires further investigation.; Updates to the services are released to the software periodically with any emergency changes able to be deployed quickly subject to established change control
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: All monitoring completed by iManage across all of their systems. User authentication can be provided via Microsoft Azure AD allowing additional risk based conditional access controls to be implemented. Microsoft Azure AD alerts are available in real time. iManage monitor their service 24 x 7 x 365
• Incident management type: Supplier-defined controls
• Incident management approach: Quorum follows ITIL best practice for the management of all incidents and problems. Users report an incident to Quorum through email, web interface or phone with all actions against the incident then tracked within our service management system. Users can then see all actions against their incident with client level reporting of all incidents for the organisation on an agreed frequency.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are certified to ISO14001: Quorum are committed to reducing our carbon footprint in the following ways.; A reduction of energy consumption:; • Outdated storage heating system upgraded to up-to-date gas central heating and water system.; • Secondary double glazing layer added to windows to keep in heat.; • More IT systems run on the cloud, significantly reducing the number of servers in our office.; • All fluorescent tube lighting replaced with LED lighting.; Actively discouraging unnecessary travel by offering the following:; • Virtual meetings via Teams are always prioritised over booking flights.; • Employees are advised to travel using public transport where possible in preference to taxis and lone driving.; • Various schemes to make costly local transport season tickets, and suitable bikes more affordable by paying in full and then deducting the cost from the employee monthly.; Having a robust recycling policy that is adhered to by all employees in Quorum offices. Quorum currently recycle the following:; • Plastic; • Paper; • Cardboard; • Food tins and drinks cans; • Glass; • Batteries; • Printer ink & toners; • IT Equipment (a separate policy dictates the secure recycling of IT equipment and media disposal).

  Covid-19 recovery

  Quorum are committed to assisting our employees and our local area during Covid Recovery in the following ways.; Work Opportunities:; • Quorum offers both graduate and apprenticeship positions, giving young workers the opportunity to further their learning with bespoke training and development plans which set out clear targets and outcomes. This enables them to develop beyond the entry level positions they would normally start in. Since the start of the COVID-19 pandemic, Quorum has successfully brought on two graduate employees.; Supporting the Community:; • In place of corporate Christmas gifts and cards, Quorum decided to use the festive seasons as an opportunity to give back to and support causes meaningful to our employees and the local community. An annual amount is set aside, and our employees nominate charities that are close to their heart and this pot is distributed amongst the chosen charities. Since the beginning of the pandemic, Quorum has donated to small local charities that have directly impacted employees and their families such as Kilbryde Hospice, Lothian Autistic Society, Social Bite and Read to Rise.; Supporting Mental Health:; • At the onset of the pandemic, Quorum engaged with Health in Mind Resolve to offer all employees free, private counselling sessions.; • Quorum greatly supports the mental well-being of employees and has seven Mental Health First Aiders that are trained to recognise the signs and symptoms of various mental health problems, offer support to those in a crisis, and provide knowledge of support systems to assist those seeking professional support.; Improving Workplace Conditions:; • Following the ease of COVID restrictions, Quorum is offering each employee the right to work remotely, using the main office as a drop in hub.

  Tackling economic inequality

  At Quorum we value good people, people we trust, feel empathy for and respect. We want all our people, as owners of the business, to feel we are being ourselves, taking ownership, demonstrating fairness with the freedom to be ourselves with our clients. We pride ourselves on doing the right thing, demonstrating our integrity, working with consistency, and giving our clients confidence in our solutions. ; ; In June 2015 Quorum made a Commitment to the Scottish Business Pledge. As part of the pledge Quorum are committed to supporting young people towards and into employment including placements, apprenticeships, and partnerships with Universities across Scotland.; ; We offer family friendly, flexible working. Our Managing Director Andrew Watson is a Family Friendly Working Scotland ‘Champion’. ; ; We have signed up to the Living Wage Foundation and provide fair pay to all our permanent and contract employees. We are part of the Living Wage in Tech Leadership Group. We do not use zero hour contracts.

  Equal opportunity

  Quorum is an Equal Opportunities employer and is committed to eliminating discrimination in any form, and to promoting diversity and all its benefits. Our recruitment policies require all employees involved in the recruitment process to act without bias. We always investigate candidate opportunities within the local labour market and will only look further afield should we fail to find the right candidate for the role. Quorum takes our responsibilities as an employer very seriously and we constantly work to improve our performance in our employment practices wherever possible.; ; We foster a culture of diversity and equality within our company, encouraging individual interests where possible and appropriate; our relatively flat management structure ensures that employees have clear, daily access to the management team and directors who will work alongside teams on various projects. Our employees come from a wide variety of backgrounds and we welcome the diversity of knowledge and experience that they bring to the group. Our approach in this is supported by our Equal Opportunities Policy, Recruitment Policy and our internal management system which is structured and informed by our ISO 9001 certification.

  Wellbeing

  Quorum was founded in 1999 with a vision to provide a great place for people to work. Our mission has always been to deliver high quality IT solutions with outstanding customer service and care for our employees. We continue to uphold the passion, teamwork, and technical specialisation which we believe sets us apart in this industry.; ; We became employee-owned in 2019 to secure the future of the company for our customers and employees. We actively look to work with organisations who are similar in culture to ourselves, clients that value the investment we put into our people. We have many, longstanding, rewarding relationships with clients that we have been able to truly collaborate with.; ; At Quorum we value good people, people we trust, feel empathy for and respect. We want all our people, as owners of the business, to feel we are being ourselves, taking ownership and demonstrating fairness with the freedom to be ourselves with our clients. We pride ourselves on doing the right thing, demonstrating our integrity, working with consistency, and giving our clients confidence in our solutions.; Quorum supports career opportunities in all of our disciplines including technical, project management, sales, account management, operations and finance. Our staff have the opportunity to make lateral moves within Quorum should they wish to pursue a new career path.; Quorum greatly supports the mental well-being of employees and has seven Mental Health First Aiders that are trained to recognise the signs and symptoms of various mental health problems, offer support to those in a crisis, and provide knowledge of support systems to assist those seeking professional support.

Pricing

• Price: £740 to £1,450 a unit a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@qnrl.com. Tell them what format you need. It will help if you say what assistive technology you use.