Embridge Consulting (UK) Ltd

Training Services for Finance and ERP solutions inc Unit4 ERP (Agresso Business World) and Xledger

Embridge training services for On-premise and Cloud Hosted Unit4 ERP Financial Accounting, WalkMe and Xledger software. Covering Training Needs Analysis, Super User Training, System and End User Training. Train the Trainer and a suite of eLearning. We offer standard and bespoke courses according to customers' requirements covering their own setup/environment.

Features

• Experienced Trainers with excellent knowledge of the software
• Detailed Training Needs Analysis to target required areas
• User-friendly manuals and exercises to engage participants
• Good understanding of best training techniques to educate trainees
• Provide training at appropriate level covering relevant topics
• Engage with end users for successful knowledge transfer
• Business Transformation as a Service (BTaaS) volume discounts available

Benefits

• Users understand their system better
• Users are more engaged with the tools to help them
• Time efficiencies to users being empowered to use the software
• Knowledge transfer helps users to fix their own issues
• Users become self sufficient
• Appropriately trained resources are happier/more comfortable with software

£795 to £1,775 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@embridgeconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

533022917126077

Contact

Emma O'Brien
01474555505
enquiries@embridgeconsulting.com

Planning

• Planning service: Yes
• How the planning service works: Our training is planned in detail so that the schedule of knowledge transfer falls in line with the scope of the project as a whole. Thus, users receive initial training to help them to understand what design decisions they will need to make along with what options they have. They then get super user training throughout the build at the relevant gateways so that they understand the build and design decisions. As Go Live is approached, we provide end user training so that end users understand how they are expected to use the software. We continue a process of development of staff over the post-Go Live rollout so that all users have the access they need to training collateral, be it face-to-face classroom training or eLearning to cover specific activities or modules.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Unit4 ERP and ERPx (Agresso Business World)
  • Xledger Finance Cloud Software
  • Business System Implementation
  • Digital Change or Digital Adoption or Digital Improvement Programmes
  • Unit4 FP&A
  • Income Management solutions including HeyCentric
  • WalkMe Digital Adoption platform
  • Proactis Spend and Contract Management Software Solutions

Training

• Training service provided: Yes
• How the training service works: With our team of training experts across business systems platforms we provide both tailored, business process-driven, customer-specific training and also standard training using a blended learning approach. We cover training needs analysis, planning, development and management, Train the Trainer, eLearning, remote and classroom, end user, technical, super user, differences and upgrade workshops, guidance notes and quick guides for Unit4 ERP (Agresso Business World U4BW) and our development and apps. Our trainers employ techniques developed over years of experience to deliver high quality services which leave the users empowered, educated and enthusiastic to use the relevant elements of the software. We pride ourselves on directing the training content to satisfy the specific business requirements of the trainees, thus avoiding covering unnecessary aspects in the training delivery. We also offer a whole host of eLearning courses, both off the shelf, branded and bespoke to cover the training of distinct activities within the software, such as timesheet / expense entry and approval, requisition entry, updating personal details, absence requesting, etc. We use modern and engaging techniques to build modules including Try Me examples. Our latest digital adoption platform, WalkMe can be deployed.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Unit4 ERP and ERPx (Agresso Business World)
  • End User Training across multiple technology solutions
  • ELearning across multiple platforms & processes
  • Hireserve ATS Recruitment software
  • WalkMe Digital Adoption Platform
  • Xledger Finance Cloud software
  • Income Management Solutions including HeyCentric
  • Proactis Spend and Contract Management Software Solutions
  • Talent Management
  • Unit4 FP&A

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our experienced technical consultants will evaluate the existing environment set up and proposed hosting service to understand the technical requirements for transitioning between current and proposed hosting services. Our technical team have performed this many times and understand the technical requirements of each stage: back up and system checks; extraction of the database (if applicable); migration onto the new platform; running upgrade scripts and checks (if required); error fixing and subsequently testing the new environment in a robust and quality assured manner to ensure that the migration has been successful and without errors. We can offer training in the migration or maintenance of the Cloud services to enable customers to manage their own environments and understand the technical requirements surrounding system administration and technical maintenance
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Unit4 ERP and ERPx (Agresso Business World) cloud based software
  • Quick Think Cloud Application Hosting
  • Unit4 ERP and ERPx (Agresso Business World) Cloud Hosting
  • Xledger Finance Cloud software
  • WalkMe Digital Adoption Platform
  • Microsoft Azure Private or Public Cloud
  • Proactis Spend and Contract Management Software
  • Hireserve ATS Recruitment software
  • GCON4

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our Quality Management System has successfully achieved ISO9001 (2015) certification. This covers all our services from project management through data migration, design and build, testing, post go live support and training services. All our solutions, designs, builds and training guides and documentation are internally reviewed and are tested both by our own consultants and trainers and during the client's user acceptance testing phase. We provide clients with test scripts designed for their own business processes to ensure that all core processes are tested and validated well in advance of Go Live. Our training materials undergo thorough testing and evaluation prior to courses being delivered and the exercises are supported by training environments that mirror the course material.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our Embridge Managed Service can cover three levels of support including triage service and liaising with software vendors, performance statistics and recommendations for ongoing support and training needs such as weekly/monthly processing and reports, or areas causing processing delays in workflow, server processes, system inefficiencies and report queues are monitored with regular checks of data integrity, user management (including creation and management of new users, roles and leavers), training, functional fixes and minor report changes as well as upgrade support advice and guidance on software developments and functionality can be provided. Our Embridge Managed Service support works with multiple technologies, including but not limited to all modules in Unit4 ERP and ERPx (previously Agresso Business World), Gcon4 tooling, Hireserve Applicant tracking Solution (ATS), Proactis Spend and Contract Management Software Solutions, Xledger (all modules), Income Manager Software, Talent Management, Financial Planning & Analysis (FP&A) advanced budgeting and forecasting.

Service scope

• Service constraints: Support is available 08.00hrs to 18.00hrs (GMT), Monday to ; Friday, excluding UK (ENG) Bank holidays, although extended ; cover can be available by prior arrangement, subject to an additional cost. ; Support is usually available on a remote basis, however on-site consultancy support can be arranged subject to on-site rates. Our support team currently covers global operations across multiple countries, time zones and continents, and we have arrangements to cover non-UK time zones if required, subject to additional cost.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Support is available 08.00hrs to 18.00hrs (GMT, Monday to Friday excluding (ENG) Bank holidays, although cover can be extended by prior arrangement subject to additional cost. Support is usually available on a remote basis, however onsite consultancy support can be arranged at additional cost. We offer three levels of support and would refer you to our Service Definition Document for further details.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Service is available with a valid Manged ERP contract. Users have the ability to screenshare, upload files securely and chat to our support team. ; ; Our support team are available between the hours of 08.00hrs to 18.00hrs (GMT), Monday to Friday, excluding UK (ENG) Bank Holidays.
• Web chat accessibility testing: None
• Support levels: Support is available 08.00hrs to 18.00hrs (GMT, Monday to Friday excluding (ENG) Bank holidays, although cover can be extended by prior arrangement subject to additional cost. Support is usually available on a remote basis, however onsite consultancy support can be arranged at additional cost. We offer three levels of support and would refer you to our Service Definition Document for further details.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Unit4ERP Gcon4MFL WalkMe HireserveATS Proactis Xledger Kanbina FP&A Talent Management

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 03/01/2019
• What the ISO/IEC 27001 doesn’t cover: Our consultancy services are covered.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our services can be delivered entirely remotely, reducing carbon footprints through the removal of travel and reduction in carbon emissions, helping companies and organisations in their drive towards net zero. We are ISO14001 accredited and will always strive to influence staff, suppliers, customers, and communities to leverage the most environmentally advantageous routes to desired outcomes, including where feasible remote delivery and paperless engagements.

  Tackling economic inequality

  We look to increase supply chain resilience and capacity. We are proud to be a Supporting Member of the Social Enterprise UK, which is the leading global authority on social enterprise partnering with and supporting social enterprise and increased social value in local and national communities across the UK. As an SME and with a keen interest in helping UK / local social enterprises (SEs) and SMEs build and grow, we look to engage SEs and SMEs wherever we can within our supply chain.

  Equal opportunity

  We are a Disability Confident Employer and an Equal Opportunities Employer. We are proud of the employment practices under which we operate and invest heavily in sustaining a positive, supportive, and flexible workplace culture. Embridge Consulting is committed to promoting and delivering equality, diversity, inclusivity, and positive culture in the local and wider communities. A Supporting Member of the Social Enterprise UK, and a certified Disability Confident Employer, we do not believe that individuals should be measured or determined by characteristics, but by what they can do and deliver. We are a wholly inclusive employer who will always look to recruit and onboard people with the right work ethos and behaviours, as well as exceptional skills and knowledge, priding ourselves on always being able to say that we promote fairness across all of our actions. Embridge Consulting is proud of its commitment to actively support fair and equal treatment, overcoming inequality, and helping to bridge the gaps and allow people opportunity to realise their full potential. As part of our ethos, behaviours, and Disability Confident certification, we actively influence staff, suppliers, customers and communities to support disabled people and promote the representation of disabled people in a workplace setting. ; ; We take great care to ensure that all our staff and those whom we can impact in a positive way are free from discrimination, restraint, or unfair or poor treatment, believing in the value of human beings and the contribution an individual can make for the better of our local and wider communities. We do not behave or act in a way which is contrary to these beliefs, and we would disengage immediately with any partner or business we felt to be behaving against our approach to equality and fair treatment.

  Wellbeing

  With our positive and supportive culture of fair and equal treatment, respect, and care, we utilise our skills and abilities to deliver the best we can for the people who matter – our staff and our communities. At Embridge Consulting, our staff are given a variety of wellbeing mechanisms from Day One of employment. We have in place comprehensive support for our team members and their families and we actively encourage open conversations and collaboration on identifying wellbeing challenges and how to support resolutions for people. We have Mental Health First Aiders across our organisation who support our team members experiencing challenges and are able to lead information dissemination on wellbeing best practice and approaches to better wellbeing, physical, and mental health. We are always looking to open dialogues and drive conversations about wellbeing and influence staff, suppliers, customers, and communities to take wellbeing seriously and drive better focus on wellbeing and positive impacts across individuals and communities.

Pricing

• Price: £795 to £1,775 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@embridgeconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.