Thomson Reuters

C-Track Case Management System

C-Track CMS is a configurable case management system for all levels of courts, capturing, tracking and processing case information, document filings, generating documents and creating reports. It is designed to provide efficiencies in performing daily functions by replacing manual activities with automated processes, removing redundant data entry and tasks.

Features

• Handles multiple case types and courts, with configurable additional fields
• Single entity reference management of people, organisations, properties, agencies
• Multiple, directional relationships between entities-entities and entities-cases
• User, Entity and Case-centric views
• Record and manage events and documents filed on a case
• Create alerts and set reminders for documents and assignments
• Schedule court events/resources, including multiple cases, with conflict checking
• Personal/shared Notes attached to cases, participants, filings, events, others
• Drafting, circulation, chamber's viewing and processing of judge's appeal opinions
• Document and e-Filing queue management

Benefits

• Adapts to your court's unique requirements, rules, procedural changes
• Data-driven rules ending automates common tasks during cases lifecycles
• Ad-hoc reporting and metrics, or integrate with industry standard solution
• Stores, tracks and manages documents, or integrates with enterprise DMS
• Open N-Tier system architecture, RESTful APIs and XML support integration
• Full role-based access control model
• Comprehensively caters for single and multi-jurisdictional courts
• Reduces costs associated with processing, tracking and storing paper documents
• Accessed via web browser, no special software needed

£4,196,880 an instance

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at joanne.fowler@thomsonreuters.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

533046709316476

Contact

Joanne Fowler
07990563250
joanne.fowler@thomsonreuters.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 - 1 hour from Supplier’s receipt of trouble ticket from Customer’s second line support provider using agreed ticketing system. ; Priority 2 - 4 service hours from Supplier’s receipt of trouble ticket from Customer’s second line support provider using agree ticketing system.; Priority 3 - 4 service hours from Supplier’s receipt of trouble ticket from Customer’s second line support provider using agreed ticketing system. ; Priority 4 - 12 service hours from Supplier’s receipt of trouble ticket from Customer’s second line support provider using agreed ticketing system.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Application and Infrastructure support between 0800 - 18:00 weekdays only.; A service manager and operations team are included in the per case price.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Details and cost of training can be provided upon request
• Service documentation: No
• End-of-contract data extraction: To be agreed with the buyer in the call off order
• End-of-contract process: The end of contract process is not included in the service price and will need to be negotiated at the time of contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: CMS has a comprehensive set of RESTful APIs that cover the vast majority of transactions and events in the system. On request Thomson Reuters can create customised services based on business requirements.
• Accessibility standards: None or don’t know
• Description of accessibility: We endeavor to create, procure, and design products, services, and websites with accessibility in mind. To the maximum extent practicable, Thomson Reuters strives to:; • Create, procure, and update, products, services and websites in compliance with Web Content Accessibility Guidelines (WCAG) 2.1 AA (or best practice at the time) and to build in accessibility by design. ; • Provide information to customers as we are able, about our level of compliance. ; • Respond to inquiries and complaints regarding difficulty accessing a Thomson Reuters product, service, or website due to accessibility issues with due speed.
• Accessibility testing: Our customers are at the heart of everything we do, and we understand that our products, and many of our interactions with our customers take place online. To make those experiences work for everyone we endeavor to create, procure, and design products, services, and websites with accessibility in mind. To facilitate this work, we have a dedicated team of accessibility specialists who consult on and test our products. This team is available to assist with questions related to the accessibility of Thomson Reuters products.
• API: No
• Customisation available: No

Scaling

• Independence of resources: Dedicated infrastructure based on the requirements of the contract.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: By request. Please note this may incur an additional cost
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.95% availability.; ; There is no refund mechanism.
• Approach to resilience: Available on request
• Outage reporting: E-mail alerts to the named administrators

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Restricted to named users
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: August 2021
• What the ISO/IEC 27001 doesn’t cover: There are no teams supporting this application that are not covered by ISO/IEC 27001 certification
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We are committed to our information security Risk Management Program and our charter is approved by the Executive Committee. We have an extended team of certified security and privacy subject matter experts located globally and dedicated to the security of our products and services. Our information security policies and standards are aligned to an international standard to provide assurance globally of practices that ensure confidentiality, integrity and availability of our products and services. We demonstrate our commitment to a secure operating environment by our ongoing certification program focused on our strategic data centres using the ISO 207001 standard. At a high level the following teams report into the Chief Information Security Officer (CISO): Strategy & Governance, Security Operations Centre, Business Continuity & Compliance, Enterprise Security Services, Architecture & Engineering. The CISO reports into Chief Technology Officer who in turn reports directly to the Chief Executive.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All components are tracked in our integrated asset management and change management systems.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: All systems within the remit of Thomson Reuters to manage (directly or otherwise) must be regularly scanned for vulnerabilities to mitigate the risk of compromises which may lead to service disruption or reputational damage. Vulnerability scans are carried out by the Enterprise Security Services group using an industry best-in-class tool. Further information is considered confidential and cannot be distributed outside the organization.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Security Monitoring: Automated and systemic security logging and monitoring of the operating environment is ongoing for the purpose of real-time awareness, event correlation and incident response. Incident Response: An ITIL based incident response process exists to address incidents as they are identified. Incidents are managed by a dedicated incident response team which follows a documented procedure for mitigation and communications. System Monitoring: Monitoring of systems, services and operations are implemented to ensure the health of the operating environment on which our applications run. Management tools are implemented to monitor and maintain an appropriately scaled and highly available environment.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management process is designed to ensure incidents are dealt with consistently and to restore normal service operation as quickly as possible, minimise any adverse impact on business operations, to ensure that the levels of service quality and availability are maintained. We provide appropriate and timely information to customers during high impact incidents. Incident management provides input to the problem management process after normal service has been restored, to facilitate effective problem and error control and reduce the number of related future Incidents. Information is recorded and Daily Service Reviews are conducted to review the status of managed incidents.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  In 2020, Thomson Reuters joined the Science Based Targets initiative, committing to reduce Scope 1 & 2 greenhouse gas (GHG) emissions by 50% by 2030 from 2018 baseline levels, as well ; as reducing absolute Scope 3 GHG emissions from fuel and energy-related activities, business travel, and employee commuting by 25% by 2025 from 2019 baseline levels. Additionally, Thomson ; Reuters aims to require 65% of suppliers by spend to have Science Based Targets by 2025. Since 2021, we have sourced renewable energy for 100% of our operations. We have achieved this largely through the purchase of renewable power by matching our electricity usage with renewable energy credits acquired around the world.; Largely through investment in renewable power for our facilities, we’ve been able to drive more than a 93% reduction in Scope 1 &2 GHG emissions from our 2018 baseline. To date, business travel ; emissions are 66% lower than our 2019 baseline and we have made progress on our engagement target with our supply chain, with 32.5% of suppliers by spend committed to Science Based ; Targets. In addition to the switch to renewable energy, Thomson Reuters remains carbon neutral through offsetting the remaining portion of its GHG footprint through carbon offsets. We spent ; an average of 8% of our total US-based spend with diverse suppliers and our commitment is to maintain this for 2023 despite macroeconomic pressures and inflation impact. We continue to ; refine our procurement process to incentivise working with suppliers who share our commitment to sustainability.

  Covid-19 recovery

  In 2020, the global COVID-19 pandemic created unprecedented health risks to our employees, customers and suppliers, and containment measures intended to mitigate the impact of the pandemic resulted in global economic crisis and uncertainty. In response to the pandemic, we immediately transitioned most of our staff to a virtual work environment. At the same time, we worked with; our approximately 500,000 customers to ensure continued access to our products and services. Thomson Reuters developed a Small Business COVID-19 Resource Center to support our legal, tax, compliance, and government professionals as they navigated this difficult period. We still continue to provide this support and we provide authoritative guidance on everything from best practices on proper treatment of stimulus payments in tax filings to important legal resources, the Resource Center was and continues to be a critical information hub for those who need it most.

  Tackling economic inequality

  In support of diverse and minority-owned small businesses, Thomson Reuters partners with CVM, a supplier.io company, which has a proprietary database of nearly 1 million diverse and small businesses. CVM’s database is used by many Fortune 500 companies when they are looking for qualified diverse and small suppliers to consider for purchasing opportunities.; Together with the launch of our Supplier Diversity & Sustainability Program, we have equipped our team of Sourcing Managers and Buyers with the necessary tools for them to incorporate Diverse Suppliers into most of our competitive bid processes (RFI/RFP/RFQs) so that we greatly increase their opportunities to win our business.; We have also changed our tendering process to ensure that suppliers which comply with specific sustainability and diversity measures will have additional weight in our evaluation methodology, increasing their likelihood of being successful in the tender.; Thomson Reuters is committed to providing opportunities for diverse and sustainable businesses to prosper, by actively engaging suppliers that help us address the diverse needs of the global marketplace, and by promoting financial inclusion practices for the benefit of minority groups.; We expect companies seeking to do business with Thomson Reuters to demonstrate that the goods and services they provide to us come from sources that share and are committed to our values, such that their business practices are consistent with the needs and expectations of our customers, investors, and the global community we serve.

  Equal opportunity

  In 2022/23, we continued to increase the representation of racially/ethnically diverse talent in senior leadership. Racially/ethnically diverse representation in senior leadership increased by 2% year-over-year and the number of Black employees in senior leadership increased by one year-over year. We have successfully increased Black senior executive hiring as a result of focused efforts to establish relationships with senior Black talent and achieving diverse candidate slates for executive recruitment. we continue to focused actions to support growth and improve retention include highlighting Black high potential talent in CEO talent reviews, stay interviews, career coaching and opportunity matching, and mentorship by executive team members. Recruiting diverse talent, of course, is just part of the equation. We also need to make sure we’re doing everything we can to accelerate the ; careers of people from diverse backgrounds once they’re here, by exposing them to differentiated development opportunities and sponsorship. ; This year, we did that by expanding our Diverse Talent Academy program, in partnership with McKinsey, to equip our future leaders ; with the skills, peer networks, and sponsorship to achieve their aspirations and grow within Thomson Reuters. ; With specific Academies focused on Hispanic/Latino, Black, and Asian talent, the program reached over 200 racial and ethnically diverse colleagues across the company, more than doubling its reach and impact from the previous year.

  Wellbeing

  At Thomson Reuters, the impact of the pandemic has motivated us to expand our efforts in employee wellbeing. Since 2022 we have rolled out new initiatives and commitments. On May 2 and October 25, we’re encouraging all our employees to take a break These mental health days are now a permanent feature of our commitment to supporting employee wellbeing. Technology is helping us deliver mental health supports and we’re investing in the tools our people need to assess their mental health and to support their team members, and families. We have launched new psychological and resilience self-assessment tools to help employees identify their strengths and risks and develop individualised strategies. Using the Headspace app, we introduced a 14-day mindfulness challenge which can include activities ranging from mini meditation in the morning to breathing exercises before bed.; When dealing with mental health and wellbeing at work, it’s critical to create safe spaces for important conversations, learning and sharing without judgement. To support our people leaders in creating safe spaces to talk about mental health, we have launched a mental health playbook – a resource guide for addressing mental health concerns with their colleagues. Other tools we’ve introduced include an extensive series of live and on-demand webinars for people managers and employees on topics such as on meditation, suicide prevention, change and anxiety and resilience.; While a company can create programs and provide tools for their employees, modelling behaviour is essential. We encourage all our executives and people leaders to speak out on issues of mental health and wellbeing to help break the stigma. It’s important as leaders that we let our people know that it’s okay to say you’re not okay.; We’re on a journey to being a global leader in wellbeing, and our work has only just begun.

Pricing

• Price: £4,196,880 an instance
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at joanne.fowler@thomsonreuters.com. Tell them what format you need. It will help if you say what assistive technology you use.