MASTER SOFTWARE SOLUTIONS LTD

Proquro Quick Sourcing

Quick Sourcing streamlines below-threshold procurement for teams who need an efficient way to manage low-value direct awards, RFQs, and mini-competitions from preferred supplier lists. Intuitive workflows and built-in statutory notices for contracts over £30,000 ensure transparency and regulatory alignment with the latest Procurement Act 2023 standards.

Features

• Quick sourcing for RFQs and mini competitions
• Pre-market engagements, open procedures and competitive flexible procedures
• Fully compliant with Procurement Act 2023
• Full range of transparency notices for PA 2023
• Workflow based wizard to create pre-define procurement processes
• Role-based access to procurement workflows
• Offline and online evaluation
• Stage based evaluations and shortlisting for multi-stage procedures
• Two way communication with suppliers
• Audit trails for compliance and transparency

Benefits

• Built for UK public procurement: PA2023 and PCR2015 compliant.
• Transparent, auditable workflows; exportable evidence for governance and FOI.
• Consistent evaluations: structured scoring, moderation, completion checks, defensible awards.
• Frameworks and Dynamic Markets with member call-offs and oversight visibility.
• Full contract lifecycle: budgets, milestones, KPIs, documents, public register.
• Actionable dashboards and reporting; drill-down analytics for fast decisions.
• Granular role-based access; least-privilege controls protect sensitive data.
• Accessible by design: WCAG 2.1 AA compliant.
• 99.9% availability target with UK-based support desk and defined SLAs.
• Secure Azure UK hosting, MFA, encryption, immutable audit, proven resilience.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@mastersoftware.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

533503877047823

Contact

Sai Krishna Siddula
07944145034
info@mastersoftware.co.uk

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Procurement
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Integrated sourcing and contract management create a seamless process and a complete audit trail, so you can oversee procurement from pipeline to contract expiry in one streamlined module.
• Cloud deployment model: Public cloud
• Service constraints: Planned maintenance occurs outside UK business hours with at least two weeks’ notice; emergency security updates may occur out of hours. Scheduled maintenance is typically limited to 0.75 hours/month. Support operates 09:00–17:00 UK, Monday–Friday. Proquro is browser‑based; supported browsers are Microsoft Edge and Google Chrome (current); no plugins required. Service targets 99.9% availability. Hosting and data residency are in Azure UK South with DR protections in UK West. Transport security requires TLS 1.2+. Mobile access is supported, though the best experience is on desktop.
• System requirements:
  • Modern browser: Microsoft Edge or Google Chrome (current versions).
  • No local installs or plugins required; fully browser-based SaaS.
  • Stable internet connection; HTTPS/TLS 1.2+ allowed through firewalls.
  • Cookies and JavaScript enabled for session management and security.

User support

• Email or online ticketing support: Yes
• Support response times: Support is available 09:00–17:00 UK, Monday–Friday (excl. bank holidays). Within support hours we aim to acknowledge: P1 within 1 business hour, P2 within 4 business hours, P3 within 2 business days, P4 within 5 business days. Target resolution: P1 4 business hours; P2 12 business hours; P3 4 business days; P4 10 business days. Weekends/out‑of‑hours: tickets are logged automatically and picked up next business day; SLAs apply only during support hours. Planned maintenance is performed out of hours with prior notice and does not consume SLA time.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Support (included in annual license): UK based support desk, 09:00–17:00 UK Mon–Fri (excl. bank holidays). ; ; Standard Support SLA targets: P1 acknowledgement 1h / resolution target 4h; P2 4h / 12h; P3 2WD / 4WD; P4 5WD / 10WD.; ; Standard support is aimed at resolving application faults, login difficulties, and access issues swiftly. It covers triage, incident management, status updates and planned‑maintenance notices.; ; Premium Support & Advisory (optional and charged separately) delivers proactive, hands-on guidance to help your teams maximise system performance e.g. users and roles management, supplementary training sessions, updates to reports and dashboards, modifications to custom fields, bulk data updates, and scheduled quarterly review meetings. Premium support hours operate on a "use it or lose it" basis, with unused hours not transferrable to future periods.; ; A dedicated account manager will be assigned to you, providing regular meetings and acting as your main point of contact. Any configuration changes are managed through formal change requests, with a clear quote provided for approval. Once approved, our team will prioritise and deliver the changes, keeping you updated on progress throughout.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The Proquro implementation is designed to make your onboarding experience as smooth and straightforward as possible. We configure your chosen modules and adapt the platform to your organisation’s specific requirements, ensuring everything aligns perfectly from day one. You’ll have a dedicated project manager as your main point of contact, coordinating delivery, hosting regular progress meetings, and ensuring open communication at every step. ; ; Proquro’s training programme is designed to empower every user group—from procurement teams and contract managers to system administrators—with confidence in the platform’s features. Expect role-focused workshops, interactive demonstrations, and comprehensive user guides, all fitted to the practical needs of your organisation. Support doesn’t stop after launch; our dedicated helpdesk, technical assistance, and regular system updates mean you’re always covered.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: When concluding your service or offboarding from Proquro, a well-defined exit procedure is observed to facilitate a seamless transition and uphold the security of your data. All user accounts linked to your organisation will be promptly disabled, with platform access withdrawn as outlined in your contract. Clients are offered secure data export facilities, enabling safe retrieval of all information prior to the closure of accounts. Any remaining data will be thoroughly and securely erased from our systems in compliance with relevant data protection standards, and confirmation of deletion can be provided upon request. We recommend coordinating closely with our support team to agree timelines and ensure all offboarding requirements are comprehensively addressed.
• End-of-contract process: Standard exit costs cover the extraction of data in the standard format. If you require the data to be formatted in any alternative manner to facilitate ingestion into your subsequent supplier’s system, this will be quoted separately and charged as a bespoke development service.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The application is fully mobile compatible, but we recommend using it on a desktop for best user experience.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: No
• Customisation available: Yes
• Description of customisation: Proquro is designed to fit the way your team works, not the other way around. You can tailor fields and lookup values to match your processes, rename or add data points you care about, and refine lookup lists (e.g., categories, risk ratings, KPI types) to standardise data entry. ; ; We recommend making these choices as part of onboarding, so everything is configured and ready from day one—your forms reflect your terminology, your workflows mirror governance, your lookups enforce consistency, and your users sign in with the right roles and access. If requirements evolve, you can update configurations safely at any time, with audit trails and sandbox testing available for peace of mind.

Scaling

• Independence of resources: Proquro is hosted on Microsoft Azure and is designed to scale up or down to maintain satisfactory performance levels. This means, as the demand on the platform increases, Proquro grows as needed — no fuss, no disruption.

Analytics

• Service usage metrics: Yes
• Metrics types: The metrics are configurable by the customer during onboarding.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Proquro supports the Contracting Authority with a structured, low-risk exit process. An Exit Manager is appointed to coordinate activities, agree scope, and maintain an Exit Plan with defined roles, milestones, and acceptance criteria. The plan is created at mobilisation and updated during business as usual, ensuring handover is predictable and auditable.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats: Other
• Other data import formats: Excel

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Proquro service has an SLA of 99.9% availability
• Approach to resilience: This information is available upon request.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: Single Sign-on with Microsoft Entra
• Access restrictions in management interfaces and support channels: Management interfaces and support channels are can be accessed by only named admin users logged in via VPN
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: This information is made available upon request.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All change requests are tracked through our internal change review process.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We conduct annual third-party pen testing on our platform to identify security vulnerabilities and take immediate action to fix the issues identified. We also run regular vulnerability scans on our services.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use Azure Monitoring for daily monitoring of services. Any issues found are promptly addressed and resolved.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management approach is laid out in the Incident Management Policy (available upon request)
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks:
  • Find a Tender (the Central Digital Platform)
  • Contracts Finder Service

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Ac6aec85-180b-4bc5-b95e-dab55d6111d1
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 7129ede8-95b7-45b8-8112-06abb6f552e3
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Ensuring new workers are informed of their right to join a trade union
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@mastersoftware.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.