Zeal Solutions Limited

PROCLUS & workplace operations management, training and assessments

Our PROCLUS/software platforms enable businesses to assess and manage workplace operations through various tailored applications and services that support: incident management, safety alerts, asset management, sickness absence, lesson learning, skills monitoring, CPD, culture cultivation, supportive leadership, well-being and multi-source or values-based feedback. All applications/services can be tailored to meet needs.

Features

• Remote access
• Bespoke
• Real-time reporting
• Permission based
• Secure
• Multiple and integrated application

Benefits

• Access key information anytime
• Support shared awareness
• Increase confidence
• Increase lessons identified
• Task assist
• Training Support

£15 to £40 a user a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tony@zealsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

533542648941318

Contact

Antonio Zarola
07801282196
tony@zealsolutions.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Support is offered during normal business hours (UK time). 24/7 can be provided at additional costs.
• System requirements:
  • Use of up to date browsers
  • Javascript Enabled

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Responses are often close to immediate and within 10 minutes. However, we have a policy to ensure tickets are reviewed and responses are provided within 1 hour. If the service has been paid for, then response times are the same at the weekend. Otherwise, support is provided during normal business hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is provided at the following levels:; ; Zeal shall provide the following support services during the Support Hours. ; (a) advice by e-mail on the use of the Software Service; and; (b) the diagnosis of Errors in the Software Service and instructions as to the rectification of such Errors by email or by remote access.; ; As soon as practicable after the Client becomes aware of an Error, it shall: ; (a) notify Zeal by telephone of the circumstances in which it arose and provide all additional available information to Zeal regarding such Error; and ; (b) if required, provide Zeal with all access to the Client’s system and audit logs necessary to enable Zeal to rectify such Error. ; ; Blocker: within 1 hour; Critical :within 4 hours; Major: within 24 hours; Minor: within 48 hours ; ; There is no additional charge for standard support. Dedicated support will be calculated on request/application.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Users are trained either online or onsite. User guidance is available for download from our application.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: User data is extracted into a CSV file. This is currently initiated and provided by Zeal Solutions.
• End-of-contract process: Once a contract has ended the access to the application will also end. As we can no longer support users correctly.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Key features / functions that are mobile friendly will render for mobile devices. However, we can also bespoke aspects of the application to suit client requirements.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Fields, permissions and reports can customised. If users are using one of our survey applications, questions can also be customised. Customisation is completed through a requirements gathering exercise that support implementation of the service. Customisation is completed by Zeal Solutions.

Scaling

• Independence of resources: We have a guaranteed up time and ensure there can be concurrent users on the software. The software is continuously monitored to ensure it is performing as required.

Analytics

• Service usage metrics: Yes
• Metrics types: We can provide metrics on active users, trends, last log ins, usage against permissions and other forms of usage metrics.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data can be exported into Excel as a CSV file by using the available report/export functions.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Zeal shall meets (and exceeds) agreed Software Service connectivity targets of 99.5% for each calendar month (“Uptime Connectivity Target”).; ; Availability measurement shall be carried out by Zeal and is based on the monthly average percentage availability, calculated at the end of each calendar month as the total actual uptime minutes divided by total possible uptime minutes in the calendar month where (i) "actual uptime minutes" is the number of minutes during which the Client is able to log into and access the Software Service; and (ii) any minute during which the Software Service was Unavailable (other than as a result of any Exclusions) is not considered to be an “actual uptime minute”.
• Approach to resilience: Available on request.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: The separation between users of digital service management interfaces is performed in software. Where appropriate we also use penetration tests, to assess the strength of separation within digital service management interfaces.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We clearly link security activities to organisational goals and priorities; We identify the individuals, at all levels, who are responsible for making security decisions and empower them to do so; We ensure everyone is accountable for decisions; Security is considered part of our business - it works alongside other business priorities, such as employee health and safety, or financial governance.
• Information security policies and processes: We have a range of polices (available upon request). All staff are trained and made aware of the polices and procedures and receive annual refreshers to ensure they remain compliant.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have a workflow process that we follow that allows us to review change requests and implement procedures for allowing change/configuration changes to take place. This includes conducting risk assessments including business impact analysis.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We continually monitor threats to our services through a third party supplier. Security updates and patches are deployed according to the outcomes of any risk and impact analysis.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: This is conducted through our third party supplier.
• Incident management type: Supplier-defined controls
• Incident management approach: We have a case recording procedure which allows for all incidents to be recorded and reviewed.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Wellbeing

  Fighting climate change

  The PROCLUS platform and related services optimise the use of technology to support the delivery of its services using cloud based technology and working with organisations that are also committed to powering services using renewable energy wherever possible.

  Wellbeing

  The PROCLUS platform and related services are aligned to supporting organisations strengthen their people in the delivery of their own services through the provision of well-being support and resiliency. Sustainability and continuous learning are critical elements of the services we offer.

Pricing

• Price: £15 to £40 a user a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Users are provided with free trial access to the application/s they are considering. This is provided following a system demonstration. Free trials are provided for 14 days. Access is managed through our relationship/account management team.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tony@zealsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.