Solace PubSub+ Event Driven Architecture platform - 250 connections
Solace PubSub+ Event Driven Architecture platform is a set of connected messaging brokers supplied with Monitoring and Governance capabilities
Features
- real time data distribution and routing
- event based integration and event management
- Kafka and SAP connectors and Event Portal
- Message queuing and publish subscribe
- multi and hybrid cloud and IoT connectivity
- digital supply chain
- event streaming
- cloud based
Benefits
- real time access to data from multiple systems
- multi cloud deployment
- guaranteed delivery of messages
- loose coupling of applications
- increased agility and innovation in development
- speed of new product release
Pricing
£10,000 a unit
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
5 3 4 0 8 2 1 3 0 1 7 7 0 7 6
Contact
Solace Systems, Inc
Michael Hayward
Telephone: 02079654750
Email: michael.hayward@solace.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Private cloud
- Hybrid cloud
- Service constraints
- No constraints
- System requirements
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Response time: Severity 1, 30 minutes; severity 2, 120 minutes; severity 3 & 4, next business day
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Webchat is available 24x7 via the website
- Web chat accessibility testing
- N/a
- Onsite support
- Yes, at extra cost
- Support levels
- Response time: Severity 1, 30 minutes; severity 2, 120 minutes; severity 3 & 4, next business day
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Solace can provide on site support and training to assist with new users to the service; however most of this is now routinely performed remotely.
Complete user documentation is provided and available for download via the Solace website.
Solace also provide a free certification programme for users. - Service documentation
- Yes
- Documentation formats
-
- HTML
- ODF
- End-of-contract data extraction
- No data is stored in Solace
- End-of-contract process
- The contract terminates at the end of contract and the Solace service is no longer available for use.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- Yes
- What users can and can't do using the API
- The PubSub+ Cloud REST API provides a mechanism for you to programmatically manage event broker services, work with Event Portal, and manage PubSub+ Cloud accounts
- API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- HTML
- ODF
- Other
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Customers can configure and customise message queues based on their administration rights.
Scaling
- Independence of resources
- Each user has a dedicated service which ensures that there is no performance impact from other users
Analytics
- Service usage metrics
- Yes
- Metrics types
- PubSub+ Insights Advanced Monitoring shows metrics and checks (status information) on the various default dashboards provided by Solace including broker performance and capacity.
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- There is no data stored in Solace to export. Solace only provides the movement of data and as such retains no data within Solace.
- Data export formats
-
- CSV
- ODF
- Data import formats
-
- CSV
- ODF
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
-
Solace provide an HA set up that provides above 99.95% availability and a system of service performance credits if levels aren't achieved.
Event Broker Service with High Availability Monthly Uptime Percentage Service Credit
99.95% or higher None
98.0% to 99.949% 5%
under 98% 15% - Approach to resilience
- Available on request
- Outage reporting
- Email alerts, public dashboard
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Username or password
- Access restrictions in management interfaces and support channels
- Users must be authenticated and authorized to the PubSub+ Cloud to create event broker services, monitor event broker services, and design an event-driven architecture. The PubSub+ Cloud's account and user management system allows you to efficiently manage user accounts and assign permissions using roles that allow users to access the different categories of services in PubSub+ Cloud
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- Between 6 months and 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- Between 6 months and 12 months
- How long system logs are stored for
- Between 6 months and 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- .
- ISO/IEC 27001 accreditation date
- 01/12/2021
- What the ISO/IEC 27001 doesn’t cover
- .
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- ISO27001 and SOC2
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
1.All potential changes to Solace’s production environment must be tracked.
2.Planning and testing considerations are documented and tracked within the change request.
3.Potential impacts including security are considered and captured in the change request.
4.Afall-back procedure is considered and tracked as part of the change request.
5.For each change request, there is an approval process captured in the change request ticket.
6.When appropriate communications are sent before and after a change and tracked in the change request.
7.Emergency changes are documented and reviewed after implementation.
8.Where appropriate the change request will be reviewed before being closed. - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
1.Information about technical vulnerabilities of information systems used at Solace should be obtained in a timely manner.
2.Information resources such as security advisories and software tools should be used to identify technical vulnerabilities. The use of vulnerability scanning tools should be used to scan information assets.
3.These information resources should be monitored and updated to include new technical vulnerability information identified by vendors, service providers, open source projects, and other information security sources relevant to information systems used at Solace. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
1.All Solace computer and communications system components and software must strive to have the latest vendor-supplied security patches installed.
2.All critical new security patches must be installed on Solace computer and communications systems in accordance to the Technical Vulnerability Policy section of the Information Security Policy.
3.Management in charge of every production information system at Solace must maintain patch and version levels to maintain any subscribed vendor support.
4.If a patch or fix is not installed due to application conflicts or other incompatibilities, the involved Systems Administrator must promptly document the reason. - Incident management type
- Supplier-defined controls
- Incident management approach
- The Incident Management Process is intended to restore normal service operation as quickly as possible, minimizing any adverse impact on business operations or users as well as clear communication to the stakeholders and customers. Success is achieved by promptly and effectively dealing with all incidents reported by users, discovered by technical staff, or automatically detected by a monitoring solution. The goal isn't just to solve the incident but to handle the situation in a way that limits damage and reduces recovery time and costs. Furthermore, as part of the Root Cause Analysis (RCA) the root cause must be identified.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
. - Covid-19 recovery
-
Covid-19 recovery
. - Tackling economic inequality
-
Tackling economic inequality
. - Equal opportunity
-
Equal opportunity
. - Wellbeing
-
Wellbeing
.
Pricing
- Price
- £10,000 a unit
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- 30 day free trial of Solace PubSub+ available
- Link to free trial
- Www.solace.com/downloads