LEARNING NEXUS LIMITED

Digital learning catalogue

Our Digital Learning Course Collection provides high-quality courses, expertly designed by our Studio team. The collection covers many topics, ranging from management and compliance to wellbeing and equality. Our courses combine storytelling, clear guidance, and practical scenarios to create engaging learning that is easy to apply at work.

Features

• Over 200 high-quality courses available over seven key categories
• Selected course access – customers can choose specific courses
• Bite-sized content containing a variety of media
• Content developed and updated with industry experts and SMEs
• Training and helpdesk support included
• Accessibility checks applied to all courses
• eBooks included with all eLearning courses
• SCORM compliant with hosted access available
• HTML5 ready for deployment across multiple device types
• Customisation available, including branding and tailored scenarios

Benefits

• Cost-effective access to high-quality learning
• Only pay for, and deliver, the courses your organisation needs
• Consistent, modern design that makes learning quick to absorb
• Designed and updated by our award-winning Studio team
• Courses can be deployed within a matter of minutes
• A complete compliance and soft skills solution
• Can be used as part of a blended learning approach
• Interactive content and knowledge checks
• Easy to brand to a customer’s corporate image
• Accessible, inclusive, and designed to support real-world performance

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anthony.alexander@learningnexus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

534341169780768

Contact

Anthony Alexander
01453756000
anthony.alexander@learningnexus.co.uk

About the service

• Service categories:
  • Applications
    • Production and operations
      • Service industry and public sector operations
        • Education
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Learning Nexus solutions are accessed via the customer’s own browser, so there are no constraints that buyers should know.; ; We plan maintenance for patches, upgrades, and configurations outside of business hours wherever possible, and notify customers at least 72 hours in advance of any planned work commencing.
• System requirements:
  • Chrome - the latest stable release
  • Firefox - the latest stable release
  • Microsoft Edge (Chromium) - the latest stable release
  • Safari - the last two major versions
  • Chrome for Android - the latest stable release
  • IOS Safari - the last two major versions
  • Stable internet connection

User support

• Email or online ticketing support: Yes
• Support response times: ETicketing support is offered 24/7. The SLA for non-critical incidents and requests is three business days, while the SLA for critical incidents is one business day. Telephone support is offered between 9.00am and 5.00pm Monday to Friday.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: Basic support and access to our 24/7 eTicketing help desk is included in all Learning Nexus implementations as standard.; ; A dedicated Key Account Manager will be the customer’s main point of contact and a dedicated email address will be provided for direct technical support requests.; ; We provide high levels of support, can tailor packages to suit your requirements, and update our off-the-shelf content with legislative changes free of charge.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Once you have selected the courses you want to roll out, we will provide the SCORM files or hosted access for the courses, support LMS testing and configuration of the titles, offer guidance for internal rollout and communications, and provide ongoing support throughout the term of the subscription.; ; We have a quick turnaround for preparing the SCORM files and sending them to customers, meaning you can address your learning and development needs without delay.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: If you cancel your contract with us for your eLearning courses, the course completion data remains within your learning management system.
• End-of-contract process: If you decide to change suppliers at the end of your contract, we will let you know in advance when access to our courses will end. As long as you are within your cancellation notice date, there will be no extra charge for leaving us as your supplier.; ; But of course, we don't want to see you go! So, if you want to extend your contract and keep our content, we can do this easily - at the click of a button.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All product features have been designed for mobile using responsive web technologies. Changes in the look, feel and interactivity will happen automatically.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: No
• Customisation available: Yes
• Description of customisation: Our talented Studio team can tailor any of our eLearning courses to you. This could include branding, tone of voice, policy references, and scenarios specific to particular work environments. There is an additional cost for this service. See our Digital Marketplace service named "Bespoke learning courses" for more information.

Scaling

• Independence of resources: The service is continually monitored for performance degradation and remedial action is taken as soon as possible, wherever necessary.

Analytics

• Service usage metrics: Yes
• Metrics types: Once you have uploaded the courses to your LMS and assigned them to your learners, you will be able to view course completion data for those learners.
• Reporting types: Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: All of our off-the-shelf courses can be exported as SCORM files and then used on any industry-standard LMS.
• Data export formats: Other
• Other data export formats:
  • SCORM file
  • MP4
• Data import formats: Other
• Other data import formats:
  • SCORM file
  • MP4

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our standard SLA is 99.5% service availability. A contract extension is offered, proportional to the amount of unplanned service unavailability.
• Approach to resilience: This information is available on request.
• Outage reporting: The service is constantly monitored from multiple worldwide geographical locations and we are automatically notified by email if an outage is detected.; ; We make customers aware via our support desk dashboard, and will send emails to customers where necessary.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: We have an access control policy as part of our ISMS. For end users, the system incorporates a comprehensive role-based permissions system which is used to define access capabilities.
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: Not relevant for this service

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We recognise that confidentiality, integrity, and availability of data are integral parts of information security management, and view these as our primary responsibility and fundamental to business best practice.; ; Learning Nexus Ltd. are ISO/IEC 27001 accredited to ensure that the organisation:; ; - Complies with all applicable laws and regulations; - Implements Information Security Objectives that take into account information security requirements; - Communicate these objectives and performance; - Adopt an information security management system comprising a security manual and procedures which provide direction and guidance on information security matters relating to employees, customers, suppliers, and other parties who come into contact with its work; - Work closely with customers in seeking to establish appropriate information security standards; - Adopt a forward-thinking approach on future business decisions, including the continual review of risk; - Instruct all members of staff in the needs and responsibilities of information security management; - Constantly strive to meet and, where possible, exceed its customers’ expectations; - Implement continual improvement initiatives, including risk assessments and risk treatment strategies; ; Responsibility for upholding this policy is truly organisation-wide under the authority of the CEO.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have a documented Quality Management System (QMS) process as part of our ISO 27001 Information Security Management System (ISMS).
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We have a documented QMS process as part of our ISO 27001 ISMS.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have a documented QMS process as part of our ISO 27001 ISMS.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: Yes
• Incident management approach: We have a documented QMS process as part of our ISO 27001 ISMS.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Customers can have access to review our courses via our Totara LMS for a 7-day period.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2.5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Monday 22 September 2025
• What the ISO/IEC 27001 doesn’t cover: Nothing, we are fully covered
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Plans for positive actions with community groups.
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anthony.alexander@learningnexus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.