Eazy Collect Services Ltd

PaySuite Verify

The PaySuite Verify platform unites 30+ data vendors on one system meaning organisations can carry out automated KYC/ AML/ IDV checks. Verify helps you meet AMLD5, PSD2, PCI and GDPR requirements as well as industry specific regulations. Supported data vendors include Trans Union, Equifax and Experian amongst others.

Features

• KYC & AML Solutions for Fraud & Risk Management.
• Customer Onboarding Checks to meet Industry Specific Regulatory requirements.
• Real time automated Risk and Fraud decisions.
• Fact based approach to identify customers and reduce friction.
• User Access defined by passwords/ roles.
• 30+ Data Vendors Supported.
• User friendly Management Portal for IDV/ KYC/ AML Rules/ Profiles.
• Multi Data Vendors reached with one API call.

Benefits

• Accept genuine customers, streamline decision-making processes and increase revenues.
• Customer Onboarding Checks to meet Industry Specific Regulatory requirement.
• Accept genuine customers, streamline decision-making processes and increase revenues.
• PEPS and Sanctions Screening.
• ID Verification.
• Anti-Money laundering.
• KYC.
• Seamless Integration.
• Access via Online Portal, API or Batch Upload.
• Automated accurate Fraud and Risk Compliance engine.

£0.85 a transaction

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Pete.Martinsmith@theaccessgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

534614851335106

Contact

Pete Martin-Smith
0845 345 3300
Pete.Martinsmith@theaccessgroup.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Scheduled maintenance is carried out between 6am and 8am each Wednesday. Reminders are communicated to key customer contacts in advance – this allows us to apply key routine security patch updates to our managed infrastructure. We also apply software upgrades from time to time – again these are communicated well in advance and carried out at times when there is little demand on the service.
• System requirements: Internet Browser.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: PaySuite has a dedicated Help Desk which is able to answer many queries immediately over the telephone and online and is available Mon-Fri from 08:00 to 18:00, excluding English public holidays. Issues are prioritised and target times for resolution take into account the severity. We do not provide a manned Help Desk at weekends.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Priorities have target times for response – High 4 Hours, Medium 24 Hours, Low 4 working days. There is no variation in support levels – all customers get the same. The help desk has access to personnel with the requisite technical and cloud expertise. If the service is not operating correctly, then our service support team will undertake a fault investigation to determine the cause. This investigation may involve engaging engineers, developers, subject matter experts and third parties, depending upon the complexity of the incident. PaySuite’s ability to engage with a wealth of subject matter experts and experience in an agile environment ensures that incidents are quickly resolved. If the incident is a fault that resides in the Authenticate/ Verify service, then it will be resolved within the Service Level Agreement either as a permanent fix or suitable workaround.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: For all those services that are used by customer employees we provide online training – this is typically delivered on a train-the-trainer basis where we train selected personnel who then cascade the information on to appropriate colleagues. This is usually delivered via a webinar. We also provide User Guides and ongoing consultation and support to monitor fraud trends and patterns.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Depending on the data required, authorised users would be able to export in file format, we can assist with this if required. Details such as credit/ debit card details cannot be made available.
• End-of-contract process: Access to existing services would be blocked for applicable organisations on termination of contract. No specific charge is applied for such offboarding.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service is designed to be mobile responsive. The same data is collected, regardless of whether the user is using a mobile or desktop, the only difference is that the presentation adapts to suit the device.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Accessible via Internet browser.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: None to date; although, we are happy to consider for any appropriate technology on request.
• API: Yes
• What users can and can't do using the API: The Optimize Verify API enables an organisation to submit customer information and received enriched verification data according to the relevant check that has been configured within the platform. Checks can be made directly on the Verify online portal, by Bulk uploads and via the API. The API can be used for any of the checks available on the platform, bulk checks and address checking as well. For full information on the API and the functionality, please follow this link: https://docs.pay360.com/optimize-verify/verify/
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customers can define a variety of features such as what checks they wish to carry out for customer onboarding – for example single occurrence checks such as PEPS and Sanctions or multi tiered checks where an initial check is based on a 2+2 check, then a Halo check and then a PEPS and Sanctions check. Other checks can include ID Verification and Social media profiling.

Scaling

• Independence of resources: The way we present our service is multi-tenanted as such other customers and users are using the same infrastructure. We constantly monitor usage levels and predict trends and are well-placed to identify and react to any unexpected peak in service.

Analytics

• Service usage metrics: Yes
• Metrics types: A Monthly Availability Report is provided on request to customers reporting on the availability % of the services they use. Availability is calculated based upon the number of minutes available in a month minus any downtime experienced and converted into a %.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Other
• Other data at rest protection approach: Physical access control complies with PCI standards. We do not encrypt all data, only specific data (largely for PCI) such as the Primary Account Number (PAN), also for some emails and names.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Application can be customised to export data to feed external systems, and these can be run as a scheduled process.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: All connections into our service are by public internet using TLS1.2 in line with PCI guidelines.
• Data protection within supplier network: Other
• Other protection within supplier network: Applications in the DMZ pass data over SQL direct connections and HTTPS to the authorisation service and the SQL server. We protect the data by ensuring that this traffic is only internal to the network and not externally accessible or transmitted; our internal PCI network is ‘ring fenced’ from all other users’ network traffic.

Availability and resilience

• Guaranteed availability: Our availability target is 99.95% as a 3-month rolling target, excluding planned maintenance windows, as are communicated in advance. We do not offer service credits or subscribe to any penalties as part of our standard service offering.
• Approach to resilience: Service is resilient within our twin data centres, using an Active/ Passive approach. Failure of a data centre would result in invocation of a formalised Disaster Recovery Plan.
• Outage reporting: Emails are the primary form of communication in the event of any outage.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: The management interface enables users to:; ; Create profiles, run manual checks, check for historical transactions, run reports and manage users.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 29/08/2023
• What the ISO/IEC 27001 doesn’t cover: We have been ISO certified for several years and not only do we adhere to the certification we continually look for improvement opportunities.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Nettitude
• PCI DSS accreditation date: 24/01/2024
• What the PCI DSS doesn’t cover: The rigorous demands of a PCI DSS certification demonstrate that all aspects around card handling and security are seen to be compliant.
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: PCI DSS
• Information security policies and processes: PaySuite conforms to group information security policies at high level and divisional information security managers cascade group changes down to sites. There are also local site information security policies and the security officer on-site ensures policies are followed.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes and additions to infrastructure or any release component are captured down to component/ version level via a change management process within which changes are recorded via electronic request for change submissions. This process incorporates full business stakeholder sign-off via a CAB (Change Advisory Board) which includes full impact and risk assessment with emphasis on security.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We consistently meet the stringent demands that are dictated by the PCI DSS annual assessment and in doing so must be able to demonstrate our position as to how we ensure that we have the rigid policies in place to manage assessment of threats, deployment of patches and obtaining information about potential threats.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Potential compromises are identified from a layered approach of Intrusion Prevention Systems (IPS), firewall alerting, centralised logging and system performance monitoring. A security incident response plan is in place to respond to a potential compromise. Any incident, whether it be security or impact of service related, is acted upon as soon as it is discovered. There is a 24/7 employee alerting process.
• Incident management type: Supplier-defined controls
• Incident management approach: We have an internal process that is designed to cover common events, including escalation, communication and resolution management.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Access places specific emphasis on the health and wellbeing of its staff and provides a “Well-being” hub in workspace that provides support for Mental Health, Finances, Social, Physical, Emotional and purpose. Assistance from Health Assured is available for all staff and there are training resources for “working in the new normal” and “Mental health and wellbeing” . Access also has “well-being” champions throughout the organisation. This is supported by monthly employee “check in” surveys and offers of flexible working for staff to meet caring commitments.

Pricing

• Price: £0.85 a transaction
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Pete.Martinsmith@theaccessgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.