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Harrison James IT Services LTD

Service Integration & Management (SIAM) Sourcing

Sourcing Service Integration (SIAM) services help clients shape and deliver capabilities that meet the cloud service integration challenge. Our service will help you define the operating model, sourcing strategy, and commercial principles; capture business requirements; support drafting of contracts; and draw a detailed procurement and transition roadmap.

Features

  • Embrace the benefits of multi-sourcing, tower model and SIAM
  • Capture the functional and non-functional business requirements
  • Support the legal team to draft the schedules and clauses
  • Develop the cost model, business case, sourcing and commercial principles
  • Deliver multi-supplier SIAM capabilities that meet service integration challenge
  • Tailored SIAM sourcing approach for specific client needs
  • Developing independent and non-biased SIAM sourcing strategy
  • Define the operating model and identify gaps

Benefits

  • Establish clear and consistent sourcing strategy for SIAM
  • Independent and not biased towards any pre-defined solution
  • Independent and not biased towards any pre-defined solution
  • Provide expertise on how to build SIAM capabilities
  • Develop a concrete vision for the SIAM function
  • Assist in go-to-market strategy for outsourced SIAM components
  • Assist in SIAM partners selection and contracting
  • Assist in transition planning towards the new SIAM model
  • Tailored approach based on best practice methodology

Pricing

£350 to £1,250 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jwarren@harrisonjamesit.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 3 4 6 2 6 8 4 1 6 1 5 6 6 4

Contact

Harrison James IT Services LTD James Warren
Telephone: 020 3667 3666
Email: jwarren@harrisonjamesit.com

Planning

Planning service
Yes
How the planning service works
Full project, programme and portfolio planning services available
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
As we provide a large number of cloud services, our training is bespoke to each service and each buyer. Our team work dynamically with your team to ensure their expertise is shared through workshops, one-to-one sessions, mentoring and knowledge transfer. Where required they will create learning collateral to be shared amongst those within your delivery team.

Training will be provided by the specialists we deploy to your programme and will be overseen by a dedicated Account Director. Our aim is to provide you with the specialist support you need to integrate cloud solutions into your business while facilitating a sustainable service that empowers your people to manage your cloud in the long term.
Training is tied to specific services
Yes
Services the training service works with
  • PASS
  • SASS
  • IASS
  • ITASS

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We work with our customers in the design, development and transition from traditional services to cloud based services. We have extensive experience of delivering design and orchestrating the move using broad range of techniques and methodologies.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • IASS
  • PASS
  • SASS
  • ITASS

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We proactively support the Buyers’ team implementing cloud hosting and software services through sharing of industry best practice and our experience. In addition, our accredited Quality Management System delivers a set of Critical Project Deliverables, Risk Registers and Compliance Registers ensuring that all implementation issues are fully addressed and mitigated. These are agreed with the Buyers’ team to ensure the project is delivered on time, on budget and on quality.

Our structured approach utilises proven methodologies and innovative ways of working underpinned by experience of managing emerging challenges in the fast changing cloud hosting and software environment.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
HJIT provides both general multi-client support, and dedicated single client support, as required.

Service scope

Service constraints
N/a

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support is available 24/7
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Support levels
When required, our support levels are mutually agreed on a service-by-service basis however support availability is fixed to the times specified

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Covid-19 recovery

Covid-19 recovery

Information can be provided by harrison at the request of the customer

Pricing

Price
£350 to £1,250 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jwarren@harrisonjamesit.com. Tell them what format you need. It will help if you say what assistive technology you use.