Syamic Ltd
SIAM Design and Build Service
Syamic provides design and build services to develop organisational SIAM and cloud service management capabilities. This includes governance frameworks, skills development, process development and service management tooling. Our approach ensures that delivery is owned by your service organisation and that the design fully integrates with existing service management capabilities.
Features
- Outline the strategic objectives for SIAM
- Design the Target Operating Model (TOM) to meet business requirements
- Design the TOM to deliver the SIAM model
- Develop a strong governance framework including Terms of Reference
- Map end-to-end service performance management and reporting
- Embed a continual improvement culture across services and suppliers
- Articulate supplier contractual requirements to drive collaborative behaviour
- Deliver SIAM training involving the organisation, service integrator and suppliers
- Enable business transition towards “best-of-breed” multi-sourcing
Benefits
- Accelerates the benefits realisation of Service Integration and Management (SIAM)
- Enables effective collaboration across the internal and external supplier landscape
- Reduces operational service risks inherent within a multi-vendor environment
- Integrates Cloud services into the Target Operating Model (TOM)
- Establishes effective SIAM governance across the supplier landscape
- Enables management of services end-to-end rather than just managing systems
- Promotes consensus and greater co-operation across the supply chain
- Leverages significant experience in implementing SIAM operating models
- Ensures that the Target Operating Model drives continual improvement
- Supports a cultural change to focus on customer experience
Pricing
£1,000 to £1,350 a person a day
Service documents
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If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
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Framework
G-Cloud 14
Service ID
5 3 4 7 3 0 8 8 9 7 1 5 9 8 6
Contact
Syamic Ltd
Ian Groves
Telephone: +44 (0)1603 339080
Email: info@syamic.com
Planning
- Planning service
- Yes
- How the planning service works
-
Syamic helps customers to understand their current state capabilities and the gap between what they have and what is needed to be able to run a transformed service management organisation. Working closely with the customer we will outline the strategic objectives for SIAM, design the Target Operating Model (TOM) which best meets the business requirements for the organisation and design the TOM to deliver the SIAM model.
The adoption of cloud services will often require a cultural shift within the customer organisation. Customers recognise that a decision to move to cloud services also requires an element of moving operational responsibility into the supply chain. However, with the design and build of the TOM which integrates organisational capability with desired business outcomes, significant operational efficiencies and enhanced end user experience will be achieved. In summary, we help customers make strategic sourcing decisions and to develop the business case for SIAM and cloud services which aligns the IT strategy to that of the business. - Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
Having developed an approved Target Operating Model design and having gained the confidence of your senior leadership team, Syamic will support the migration to a new operational state.
We’ll translate the implementation of the TOM into clearly defined work packages including;
• Selecting the most appropriate project management approach, e.g. waterfall or agile;
• Design, implementation and operation of the Governance framework;
• Skills, process and tooling capability development;
• Procurement of the preferred enterprise service management toolset;
• Defining the contractual principles for new service providers;
• Initiating SIAM familiarisation, induction and training to the organisation, retained IT, service integrator and suppliers;
• Selection and on-boarding of the service integrator, either internally or externally sourced;
• Enabling cross-collaboration framework across the supplier landscape;
• The design and implementation of end-to-end service performance and reporting;
• On-boarding and, as needed, off-boarding of service providers;
• Commencement of Organisational Change Management activities.
Within Syamic, we have the skills and experience of supporting other organisations to adopt a ‘cloud first’ strategy. We translate build and design into action and will support both your senior leadership team and your service delivery organisation to share a single vision for a new and transformed future. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- None.
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- We do not provide support.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Equal opportunity
- Wellbeing
Equal opportunity
Syamic Limited is committed to achieving equal opportunities,
respects and values diversity, and is committed to applying equality of opportunity in all its practices and objective/service delivery with regard to ethnic origin, age, gender, religion or belief, sexual orientation, marital status and disability or any other criterion not relevant to the point at issue.Wellbeing
Syamic Limited is also committed to promoting and supporting the wellbeing of all of its employees, to create an inclusive culture which focusses on prevention, and where issues are identified, minimised and managed before they have a detrimental impact on employees.
Pricing
- Price
- £1,000 to £1,350 a person a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@syamic.com.
Tell them what format you need. It will help if you say what assistive technology you use.