TRUSTMARQUE SOLUTIONS LIMITED

TRUSTMARQUE BEDROCK APPLICATION DEVELOPMENT SUPPORT

Trustmarque provide development support to exploit data held within the Bedrock, real-time data warehouse and other data warehouses. This can include development of new applications or taking applications already developed for use on Bedrock in NHS and other organisations and configuring them for use to a customers specific needs.

Features

• Professional expertise covering a wide range of technologies
• Bespoke solution to meet specific needs; or
• Configuring existing solutions for expedience and cost effectiveness
• Ability to integrate wide ranging technologies
• Access to niche technology partners deliver bespoke requirements

Benefits

• Applications that deliver specific benefits you require
• Delivery of productivity benefits
• Cost efficiency and reduction
• Operational efficiency
• Reduction of risk and assurance of compliance requirements
• Improvement in quality

£10,000 to £100,000 a unit a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@trustmarque.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

535314635237886

Contact

Lorraine Spence
01904 924089
tenders@trustmarque.com

Planning

• Planning service: Yes
• How the planning service works: We provide a comprehensive planning service which takes an idea, provides business analysis to detail the solution, development of test requirements, and designs a solution to need. Existing solutions can be reviewed to identify a close fit. Designs will include process, technology architecture and end user.; Designs are built with the end users - through comprehensive workshops, and can be adjusted through the Agile methodology as they are built. ; Solutions will identify and conform to Secure by Design, GDPR, a range of specific regulatory requirements (e.g. DCB0129.) ; Our teams work against an Agile framework to deliver solutions. We deploy different skills at different stages of development from both our internal and partner teams.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Trustmarque can develop specific training for the application developed, and also training for the associated infrastructure in Azure and the underlying data technologies (e.g. Bedrock.). Training can be provided as a dedicated service, or we can develop training for handover to the customer and provide "Train the Trainer" support. Comprehensive documentation and training materials can be developed, as well as experiential training.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Azure
  • Bedrock
  • Associated developed applications

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Based on the solution recommended at the define stage, any existing data or digital assets will be migrated to the proposed new solution using best practice including new dev, test and live environments fed with appropriate data , access controls and governance.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Trustmarque have a professional and comprehensive training service and solution operated through our internal team "Acutest". This service can take requirements, and convert them into testing strategy, requirements and plans. Processes as well as the associated software and solutions can be tested. For more complex requirements automated testing can also be developed. This level of testing is of the highest quality, and deployed on critical applications such as migration of business critical systems. Where required Trustmarque will design an appropriate testing solution for the presenting requirements.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Trustmarque provides cloud hosting or software services either directly through its established service desk, or as part of its Azure service wrap. Hosting and software services supported vary in accordance with the presenting solution and requirements.

Service scope

• Service constraints: No constraints are identified. However, it should be recognised that this service established for a very specific and potentially unique solutions which may rely on broad technologies. Constraints may be identified in specific Use Cases.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Response times can be configured to the specific client requirement.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat typically includes typical bulk support request tasks such as password reset, FAQ help etc. This depends on the nature of the bespoke solution.
• Web chat accessibility testing: Web chat testing is provided when configuring the service for the specific use case and requirement.
• Support levels: Support levels can be configured against the requirements of the specific client use case and requirements. Support levels are typically levels 1st, 2nd and 3rd line support although can be configured to provide Resolver Group support for aspects of a solution. Support may further include on-going training or development support for users, and on-going configuration support for continued development (perpetual Beta.) Our solutions can include dedicated development support permanently assigned to the client where a number of such bespoke use cases are identified. Our solution includes the ability to call on flexible offshore resources (in accordance with good governance and data practices) with a range of technical skills on a flexible basis. Support services can be configured and costed in accordance with the presenting solution.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: New Company Services Limited

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: 06/03/2023
• What the ISO/IEC 27001 doesn’t cover: Anything that is NOT covered in the following: Information Security for the provision and support of the end-to-end IT services; software, cloud, cyber security, managed services and datacentre solutions; including strategy, planning and integration, licensing, deployment, and management of third-party service providers. In accordance with Statement of Applicability version 5.n.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: We maintain and host PCI DSS compliant solutions
• PCI DSS accreditation date: 25/07/2023
• What the PCI DSS doesn’t cover: Trustmarque is PCI-DSS Level 4 Compliant
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • PSN
  • ISO22301 (Continuity and Data Recovery)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Trustmarque's Environmental Policy and Carbon Reduction Plan include delivering and supporting actions on reducing our carbon footprint and our impact on climate change. We have set a target to achieve net zero by 2035. Our policies include 'Virtual First 'meetings, energy reduction plans, flexible working, green software solutions and associated services from innovative suppliers to promote digital environmental innovation, promoting sustainable procurement. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

  Covid-19 recovery

  Trustmarque can provide re-training for those left disadvantaged by Covid-19 through skills training, CV and interview workshops. We promote employment and skills by working with Buyers to identify individuals who can benefit from our incentives, which can include workshops to develop and help those who face barriers to employment and increase digital accessibility for communities and hard to reach groups. We can also provide access to apply for apprenticeship and work experience opportunities. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

  Tackling economic inequality

  Trustmarque tackles economic inequality through operating a diverse supply chain including many SMEs and micro businesses. Our access to a broad range of suppliers ensures both resilience and capacity. Trustmarque is continuously refining our supply chain to meet the ever-changing needs of our customers and to ensure we can always offer the best solution through capability, capacity and resilience at the best price. Our vendor agnostic approach among suppliers allows us to support innovation and disruptive technologies to deliver lower cost and/or higher quality goods and services to customers. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

  Equal opportunity

  Trustmarque operates an Equal Opportunities policy that outlines our commitments including creating a workforce that reflects the diversity of our communities. Other initiatives include supporting disabled people to develop skills and supporting in-work progression. Trustmarque is a Level 1 Disability Confident employer, demonstrating our commitment to employing a diverse workforce so all can flourish. We are committed to a policy of treating all its employees and applicants equally. We are committed to creating an environment where diversity is valued and respected and where our people can bring their different perspectives, and whole selves to work. Inclusivity and equal opportunities for all colleagues are paramount. Trustmarque is a Living wage employer, and we offer 14–18-month apprenticeships. In February 2024 we launched Encircle our DEI network – made by colleagues, for colleagues to support Diversity, Equity, and Inclusion in the workplace. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

  Wellbeing

  We align our approach to mental wellbeing to the six standards in the Mental Health at Work commitment, including staff work and wellbeing sessions, flexible working, speak-up policy, etc. We have a dedicated team of qualified Mental Health First Aiders who offer support to all Trustmarque Group Colleagues to offer advice regarding how to support and signpost – this is linked to the ALGEE mental health action plan. The Work+Wellbeing team also facilitate workshops or share resources to support wellbeing within the workplace, this can be found on our Work+Wellbeing team via the Trustmarque Hub. We have an Employee Assistance Programme which is available 24/7 to all Trustmarque Group Colleagues. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

Pricing

• Price: £10,000 to £100,000 a unit a year
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@trustmarque.com. Tell them what format you need. It will help if you say what assistive technology you use.