KAJIMA PARTNERSHIPS LIMITED

BookingsPlus for Local Authorities

A booking system that manages end-to-end customer booking process for community venues. Booking software that eliminates manual processes by automating booking journeys and administration for local authorities. Digital transformation of community venue booking. Helps Councils and Local Authorities save time and money, and generate community use and income.

Features

• Online platform managing facility bookings, community bookings, venue hire, lettings
• Advertise spaces to communities using photographs, text and virtual tours
• Customisable rules including dynamic pricing, booking workflows and user journeys
• Availability calendars that visualise bookings for single and repeat bookings
• Payment provider integration, accounting system integration and deposit management
• Workflow automation, administration automation, invoice automation
• Detailed analytics, dashboard reporting for business insight and management information
• Dedicated onboarding, complete system setup, ongoing support and training service
• Hirer compliance feature capturing compliance documentation, organise scheduled compliance reviews
• Centralised enterprise facility booking platform offering standardised booking journeys

Benefits

• Improve awareness with venue information, venue availability and venue content
• Market venues and spaces to increase bookings and increase income
• Customisable interface using bespoke branding and client-tailored information
• Centralise booking across Services to improve customer experience and journeys
• Booking data synchronisation, native system integration for seamless data transfer
• Third party venue promotion, venue lettings to increase revenue
• Data visualisation and KPI tracking providing Management Information
• Fully managed implementation, change management, dedicated support and future development
• Efficient compliance information management including prompted renewals and inbuilt prioritisation
• Comprehensive training and effective user adoption

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@bookingsplus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

535448675690125

Contact

Chris Smith
01604 677764
hello@bookingsplus.co.uk

About your service

• Service categories:

  Applications

  Customer relationship management

  • Digital commerce
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No - all upgrades and maintenance are carried out of business hours with minimum disruption to end users.
• System requirements:
  • Access to the internet
  • Any major up-to-date web browser installed

User support

• Email or online ticketing support: Yes
• Support response times: Our average response time is 25 minutes. We guarantee a response within one working day, however in reality our team of experts are able to exceed that target.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: BookingsPlus offers 9-5.30pm support on weekdays from a dedicated team. You will also have access to an Account Manager who deals with strategic matters and account-level relationships. Training is incorporated into your support package, and you will have access to a wide-range of online training resources (written and videos), as well as humans that are available to help.; ; The support service is "second line" support only (i.e. for administration users, whereas "first line" would be for your customers). Customers are entitled to unlimited support within their contract.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide comprehensive online training for users alongside a training resource toolkit, including training videos, written training guides, and an online "knowledge bank" platform.; ; Our customer services team are available within business hours to support customers with their usage, including addressing immediate training needs.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: We will work with customers to extract their data when the contract ends. Customers can do this themselves if preferred by running export reports in the admin platform. We will allocate the time and resource necessary to support them and export data into a useable format. We will store data typically for a couple of weeks after contract termination before deleting permanently, unless instructed otherwise by clients.
• End-of-contract process: When a client gives their notice period, we agree an end of service date when the service will be turned off. Within the notice period, we instruct customers on how to export all of their data from the platform. We will archive data as per customer's requirement. We can export customer content in a database format.; ; All of the above is within the contract price. Any additional data extractions or requirements above and beyond what is reasonable will require additional charge.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no functional differences. Sizing changes for components in the back-end of the system. For hirers, the website renders as any mobile-optimised website would. Mobile devices may not have software installed to handle exported reports e.g. Excel.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: For hirers, the front-end service interface is a website that contains venue information and booking functionality. It is branded for the organisation (theme, logo, text). Users have access to a "user area" which contains their historic activities, bookings, payments etc.; ; For administrators, the back-end service is a restricted portal that they use to manage the website, including venue information, availability, approval/rejection/amendment of bookings, reporting and more. It is web-based and accessed by login (or single sign on).
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Using automated tools every six months
• API: Yes
• What users can and can't do using the API: The APIs published are compliant with the Open Data Standard and provide information about the venues and spaces setup on the system. The APIs also support bookings process however the API integration for bookings needs engagement with the consumer as they are not publicly accessible.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Much of the functionality on the customer site is customisable - for example certain features within the booking process can be turned on or off. The customer journeys have some customisation and can be optimised to fit your desired processes. For example, certain types of customers could be served different pricing levels.; ; All onsite content is customisable and administrators have complete control over this, for example, imagery. written descriptions, feature lists. The website is branded for the organisation using their chosen colour scheme and logo.; ; Customisation is discussed during the onboarding process and built into your platform. Customisation to the platform tends to be delivered by our support team under customer instruction.

Scaling

• Independence of resources: Our infrastructure is set up to have spare capacity to meet with increased demand from all users. We conduct regular reviews of the load placed on our system and adjust capacity as needed. Dashboard reporting provides real-time analytics so reviews happen multiple times per week.

Analytics

• Service usage metrics: Yes
• Metrics types: We measure bookings, enquiries, payments, space utilisation. Once a website goes live we assign Google Analytics to the website which provides a wide range of website analytical data e.g. site visits, page visits, time on page etc. Audits track total logins and last logins.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: All data at rest is in the Cloud
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Either directly using reports in the administration platform, or by request we will export data on their behalf.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee 99.8% availability and offer scaled refunds based on the percentage of monthly fee relative should this target be missed. They are banded and between 2% to 25% are offered. For substantial missing of targets, customers can invoke contract cancellation period. The full SLA can be found in our service documentation.
• Approach to resilience: The AWS infrastructure is spread across multiple availability zones. The London region has 3 availability zones and we make use of all of these to provide redundancy. Further details available on request.
• Outage reporting: Email alerts are sent to our support teams to report outages. There are dashboards available to our technical teams that report on status. Customers are informed as necessary via email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: On the customer side, only administrators are permitted to access management interfaces. End-users (e.g. hirers) have a different user type and cannot access them.; ; Customers can choose to configure Single Sign On with Azure or Google, which connects to their corporate accounts for authentication.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Kajima has a group-wide internal information security policy which is concerned with ensuring data is protected. The policy is shared with all staff and regular refresher training ensures all staff are compliant. The fundamental approaches are:; 1) Organisation - To establish the system for information security by drawing up a set of security policies.; 2) Human resources - To observe basic measures thoroughly by implementing a set of security policies (the Code of Conduct for Information Security Measures) and security training.; 3) Technology - To protect important data using user account control and encryption. The introduction of tools.; 4) Physical measures - to establish physical security measures (e.g. room access control and wire locks).
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Any changes to the live services have to go through an internal development, testing and QA process.; During the development process there is peer review and security checks are carried out to ensure that the component deployed to the live service do not create any security risks.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: AWS provide security updates for any patch updates. Github alerts alert us to any patches that are required to be updated. Automated tools carry out security scanning on the underlying code. An annual penetration test process is carried out. Speed of patch deployment depends on the severity of the identified threat. High risk items are delivered in 2 weeks. Medium risk are within 6 weeks. Low risk are within 6 months.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The development team has automated tools such as Sonarqube which scans the application code regularly and reports on any vulnerabilities found in the code. The development team reviews these reports and works on addressing them as part of the development process. In addition there is an annual penetration test carried out by an independent CREST-accredited company. This tests aspects of the application for various user journeys with varying levels of access ensuring vulnerabilities covered by the OWASP standard such as CSS, code injection and others can be detected and reported.
• Incident management type: Supplier-defined controls
• Incident management approach: We have a pre-defined process - customers report an incident to our Client Services team who log a ticket. The ticket is assigned to an agent who investigates. Where technical input is required, it is escalated to the technical support team. Depending on the severity of the incident, the appropriate action is taken. Incident reports are provided by the Client Services team, and shared with the customer and development stakeholders.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 20%
• Between £500,001 and £1,000,000: 30%
• Between £1,000,001 and £2,500,000: 50%
• Between £2,500,001 and £5,000,000: 60%
• Over £5,000,001: 60%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Peers Quality Assurance Ltd
• ISO/IEC 27001 accreditation date: Wednesday 18 June 2025
• What the ISO/IEC 27001 doesn’t cover: Scope of activities: Information security activities associated with Software Product Development and Services provided by Kajima Community
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Independent European Certification Ltd
• ISO 9001 accreditation date: Saturday 17 June 2023
• What the ISO 9001 doesn’t cover: Certification Scope: Provision of Software for Venue Hire Management and Consultancy
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Security Metrics
• PCI DSS accreditation date: Monday 7 July 2025
• What the PCI DSS doesn’t cover: -
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C71898a2-10fb-4efe-a5f6-2a871151b017
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 928271bf-9025-4bb3-b954-4a1e82f05d01
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@bookingsplus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.