MTI Technology Ltd

VMWare - Virtualisation and Cloud computing

MTI is a VMware Enterprise Solution Partner and a fully accredited Master Services Competency Partner. The MSC programme is the new gold standard for VMWare service partners and very hard to achieve. MTI have demonstrated their expertise in designing, deploying and managing VMware datacentre virtualisation solutions in real-world live environments.

Features

• VMWare Simplified
• Horizon
• VMWare Cloud on AWS
• Hypervisor
• Workspace One
• Distributed Firewall- NSX
• vRealize
• Tanzu
• Network & Security Virtualisation
• vSAN

Benefits

• Datacenter Rationalisation
• Management Console
• Return on Investment
• Scaleable
• Seucre by Design

£10 to £1,000 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid@mti.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

535544759890812

Contact

Darren Moyes
01483520200
bid@mti.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: There are no known constraints within the VMWare portfolio. There are weekly SW releases that look to address any user experience and performance issues.
• System requirements: VSphere

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLA's are available depending on severity. VMWare Support is 24x7 with global support centres staffed around the clock.; ; Critical (SaaSSeverity 1) 30 minutes or less: 24x7 Major (SaaS Severity 2) 4 business hoursMinor (SaaS Severity 3) 8 business hours Cosmetic (SaaS Severity 4) 12business hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: In-product chat from Intercom.com. Details about chat accessibility can be found here. https://www.intercom.com/help/faqs-and-troubleshooting/the-intercom-messenger/is-the-intercom-messenger-accessible
• Onsite support: Yes, at extra cost
• Support levels: Support levels available are:; ; Business Critical: 24x7; Business Essential: 8x5; ; Support costs calculated are proportionate to Software purchased
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users are encouraged to attend courses online or in person to learn how to install, configure and manage VMware products.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be extracted via the web interface, APIs, or Databus solution before the contract ends.
• End-of-contract process: There is a 14 day period between the end of the contract and the deletion of the services. If requested, this period can be made shorter for a quicker deletion of data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: VMware
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Testing conductinve involved extensive use of leading assistive technologies including screen readers (NVDA & Voiceover). The code is also inspected manually using developer tools on Chrome and Safari.; ; Reports can be found at:; https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/products/vpat/
• API: Yes
• What users can and can't do using the API: Users can use APIs to automate processes.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: VMWare products are designed to scale by utilising the inherent scaling of the underlying cloud provider.

Analytics

• Service usage metrics: Yes
• Metrics types: -Number of vSphere and VMware Cloud CPU sockets monitored ; -Number of AWS and Azure vCPUs monitored ; -Number of SD-WAN Edges monitored
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: VMware

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Elastic Block Storage
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be extracted via the web interface, APIs, or Databus solution before the contract ends.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • CSV
  • XML
  • PDF
  • YAML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • IPFIX
  • Netflow
  • SFlow
  • SNMP
  • SSH

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: This Service Level Agreement (“SLA”) is subject to the VMware Cloud Service Offerings Terms ofService and the Service Description; https://www.vmware.com/download/eula.html.Capitalized terms not defined in this SLA will have the meanings specified in the Terms of Serviceand the Service Description. VMWare reserve the right to change the terms of this SLA in accordancewith the Terms of Service. VMware will use commercially reasonable efforts to ensure that the Service Offering is “Available” during a given billing month equal to the “AvailabilityCommitment” of 99.90% SLA Credits, Limitations and Claims are covered here:https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/downloads/eula
• Approach to resilience: VMware Cloud products are SaaS based and designed to be resilient by utilising the inherent resiliency of the underlying cloud provider.
• Outage reporting: There is a public dashboard for all VMware cloud offerings. It can be found here: https://status.vmware-services.io/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Based on the principle of least privilege, VMware cloud solutions use identity and access management controls (AD/LDAP,MFA),ensuring the appropriate level of access for all personnel to keep your data and systems safe and secure.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman
• ISO/IEC 27001 accreditation date: 09/06/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 25/03/2022
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/A
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27017
  • ISO 27018
  • SOC 2
  • SOC 3

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We model our security framework using the NIST SP 800-53 -We have an Information Security Governance Committee(ISGC) that is chaired by members of senior management andrepresentatives from our Information Security, IT Operations,HR, Marketing, Facilities and Legal teams.
• Information security policies and processes: Our Information Security Program is modeled using industrybest practices and regulatory standards, including NIST SP800-53 and ISO 27001. We maintain our own InformationSecurity Program and Policies to protect customer datahosted in our systems and perform annual reviews and auditsof our program to ensure the integrity of our hosted offering. --The VMware Information Security team manages theenforcement, development, and maintenance of informationsecurity policies and standards to ensure VMware InformationAssets are preserved in a security environment, in accordancewith generally accepted best practices, focusing on VMwarebusiness and risk objectives. The VMware InformationSecurity Team is responsible for updating policies as threatsand technologies change, initiating and managing periodicreviews of the information security policies and standards, aswell as evaluating exceptions to information security policyand standards. -- Our Information Security team overseesorganizational compliance while team leads in conjunctionwith IT and HR teams help enforce department-levelcompliance.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Only the VMware SRE team is entitled to perform changes. ; - Change Requests are reviewed with the creator, discussed within the team and approved. -Changes are tested on Development environment first, applied to Staging environment and then promoted to Production.; - Changes go through vulnerability checks using Synopsys Black Duck - We also run Nessus scans on our Provider Infrastructure to identify any loopholes and triage them at priority. ; - Configurations are code driven and stored in repositories. ; - We also use Credstash and Vault for secrets management
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: All deliverables are scanned regularly on Synopsys Blackduck through the development process and triaged immediately. ; ·Vulnerabilities are reviewed regularly in cross functional meetings and considered as a critical factor to achieve a release milestone. ; · Patchesare applied at the highest priority for vulnerable packages. ; · We get updates from VMware’s vSecr team as well as our cloud provider (AWS)on potential threats
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: · We follow vSecr guidelines, cloud provider’s guidelines and industry best practices. ; · All the public facing load balancers implement WAF Rules to check unauthorised traffic.; · VPC flow logs and Load Balancer logs are captured and analysed. · VMware’s Red Team conducts Penetration Testing on cloud services at regular intervals. ; · Any compromise is reported to the vSecr team and immediately acted upon.
• Incident management type: Supplier-defined controls
• Incident management approach: The process complies with industry standards for legally admissible chain-of-custody and forensic-data-collection management processes and controls. Response standards, procedures, methods are implemented based on the severity level. If VMware determines that unauthorised access to/use/disclosure of customer content, VMware will use commercially reasonable efforts to notify customers, taking into account any applicable law, regulations, governmental request. VMware will also notify customers of a suspected breach of the infrastructure if that breach occurred on a segment of the platform consumed by a customer, or in the event of Denial of Service attacks. VMware does not monitor guest workloads for such breaches.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Sustainable growth for VMware’s business requires decoupling our company growth from carbon emissions. To this end, we’ve accelerated our focus on decarbonization and received third-party validation from the Science Based Target Initiative (SBTi) on our science-based targets. Since 2018, we have maintained our certified Carbon Neutral® company status, in accordance with The Carbon Neutral Protocol. Since 2019, we have sourced 100 percent of our power in our global facilities from renewable sources, in accordance withRE100 Reporting Guidance. ; ● VMware’s net zero emissions goal builds on approved science-based targets and expands the scope of our climate commitments. For us, a net zero goal means reducing emissions for our entire carbon footprint. We are focused on prioritizing energy efficiency within our operations through our commitment to green buildings, working with our suppliers to reduce their emissions, and supporting distributed workforces through our Future of Work initiative. Through carbon financing, we support low carbon sustainable development projects that enable carbon avoidance to offset our remaining emissions. In line with the leading net zero guidance, we are developing our strategy to include carbon removal projects to address residual emissions. ; ● In FY22, we furthered climate transition planning at VMware, guided by Taskforce on Climate-related Financial Disclosures (TCFD)recommendations. As VMware continues to learn more about climate risks, we can build longer time horizon risks into our strategy to become even more sustainable and resilient.
• Covid-19 recovery:

  Covid-19 recovery

  Decisive action by VMware during the early days of the COVID-19 pandemic led to a company-wide remote workforce, which our customers were able to implement as well through VMware’s Workspace solutions. ● Through VMware’s unique Citizen Philanthropy approach to giving, we empower every VMware employee—wherever they are—to be active, engaged citizens, contributing to what matters most to them in their own communities. Throughout the pandemic, VMware people delivered food to neighbors in need, made masks and donated resources to frontline workers and relief efforts, and helped nonprofit organizations strengthen their IT operations so they can focus on supporting their communities. VMware also supported Global Giving’s Coronavirus Relief Fund and Tech Soup’s COVID-19 Response Fund, and raised the limit on matching gifts available to all VMware people.
• Tackling economic inequality:

  Tackling economic inequality

  VMware IT Academy partners directly with more than 2,500 educational institutions, governments and nonprofits globally to empower learners through coursework, labs and experiences. To enrich learning and help jump-start careers, our partner academic institutions can also access the latest suite of VMware software solutions and use them in a hands-on educational environment. VMware IT Academy is key to our 2030 goal of upskilling 15million people through our educational offerings and creates a pipeline of diverse talent that is available to advance companies’ digital journeys and deploy VMware solutions.; ● VMware donates our technology to academic institutions, enabling learners with access to technical training and labs across technology solutions and companies through Academic Cloud. ; ● VMware IT Academy partners with the Rochester Institute of Technology (RIT) for their Cybersecurity Bootcamp, an immersive, 15-week hands-on training course to reskill or upskill unemployed individuals, including minorities and veterans. ; ●VM inclusion Taara offers free technical education on VMware products &technology that enable digital business transformation, addressing the gender gap in the Indian IT sector and empowering women with financial and social independence. ; ● VMware Responsible Sourcing supports sustainability, diversity and accessibility across our supply chain. VMware has committed to working with 75% of our suppliers (by spend) to set their own science-based targets by the end of 2024. We are also prioritizing the sourcing of goods and services through diverse businesses and have committed to spending $1.5Bwith diverse suppliers through 2030. Our definition of diverse supplier includes: small-business enterprises, minority-owned enterprises, woman-owned enterprises, and businesses owned by other underrepresented groups such as LGBTQ, veterans, and proprietors with disabilities.
• Equal opportunity:

  Equal opportunity

  VMware joined the Valuable 500, a global business collective that is igniting systemic change and unlocking the business, social and economic value of more than 1 billion people with disabilities around the world. From ensuring the technology we develop is accessible for all to empowering our employees through accessible, inclusive and innovative engagement and wellbeing programs, our company remains committed to driving meaningful impact on disability, wellness and neurodiversity inclusion. ; ● As a leading software company, user accessibility is top of mind at VMware. One of our ESG goals by2030 is to ensure the technology that we develop, and source within our supply chain, is accessible for all. We created internal Accessibility Guidelines within VMware and committed to assess all new software and events suppliers for accessibility standards aligned with our own guidelines. ; ● Employee Resource Groups at VMware are called Power of Difference communities(“PODs”), and they play a strategic role in building a culture of belonging. We are focused on driving a culture that is inclusive of all forms of diversity, including supporting employees with disabilities. In 2021, VMware was named a Best Place to Work for Disability Inclusion by the Disability Equality Index(DEI).
• Wellbeing:

  Wellbeing

  At VMware, we enrich lives at work, at home and in the community, because we believe that empowering our people to bring their authentic selves to work drives business excellence and enables us to achieve our business goals. We prioritize employee wellbeing and work hard to foster a culture that is ethical and respectful, kind and compassionate, which is defined by our EPIC2 values—Execution, Passion, Integrity, Customers and Community. ; ● Employee wellbeing at VMware is a top priority as we believe people are the key to our success, and we are always striving to make it easier for employees to pursue wellbeing on their own terms, which will also help them perform well at work. We recognize that VMware has a responsibility to help support our employees manage the added complexities of their work and family situations since the start of the COVID-19 pandemic. Our wellbeing benefits include: four supplemental days off (our “EPIC2” days), life coaching and emotional support, work-life services for employees and their families, and a wellbeing allowance.

Pricing

• Price: £10 to £1,000 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Trial options are available as part of the "Proof of Value" phase

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid@mti.com. Tell them what format you need. It will help if you say what assistive technology you use.