Responsiv Solutions Ltd

IBM App Connect Professional on Cloud

Intuitive, user-friendly interface and smart connectors to popular business applications in the box, App Connect enables seamless connections to systems and data, on premises or in the cloud. Hundreds of templates for the most common cloud integration scenarios to rapidly build powerful workflows, using a ‘configuration, not coding’ approach.

Features

• SaaS and on premises application connectivity
• Trigger based actions between applications
• Integrates with Salesforce and Office 365 (and MANY more)
• Automated updates, notifications & events between applications
• Single unified console.
• Data sync between applications

Benefits

• Full automation and integration between clouds
• Save employee-hours through time saving integration.
• Huge number of connectors available out of the box
• Connect Off-Premise SaaS applications through a GUI interface
• Build your own connectors to bespoke systems

£1,329 a unit a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@responsiv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

535614155306812

Contact

Mike Axial
+44 (0)1344 266 980
sales@responsiv.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: Cloud Services are designed to be available 24/7, subject to maintenance. Client will be notified of scheduled maintenance.
• System requirements:
  • https://www.ibm.com/support/knowledgecenter/search/App%20Connect%20Professional%20on%20cloud
  • IBM App Connect Studio
  • Secure Connector
  • IBM Secure Gateway

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response time depends upon request severity. Severity 1 has an objective of under 2 hour response time, 24 x 7, whilst a Severity 4 has an objective within 1 business day (Monday-Friday business hours)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Included within the price; ; Severity 1 - Critical impact/service down:; Business critical functionality is inoperable or critical interface has failed. Condition requires an immediate solution.; Response: Within 1 hour, 24x7; ; Severity 2 - Significant impact:; A service feature or function is severely restricted in its use or Client is in jeopardy of missing business deadlines.; Response: Within 2 business hours, Monday to Friday business hours; ; Severity 3 - Minor impact:; Indicates the service or functionality is usable .; Response: Within 4 business hours, Monday to Friday business hours; ; Severity 4 - Minimal impact:; An inquiry or non-technical request.; Response: Within 1 business day, Monday to Friday business hours; ; On-site support provided as a Time & Materials basis and will be scoped and agreed before attending site
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite and online training can be provide as required (charges apply).; Extensive user documentation exists on the IBM site
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: IBM App Connect Professional does not store any data, just configuration for its own connecting flows. No data extraction is required in terms of company owned data.; ; The flows can be extracted for use in other App Connect Professional work environments but is incompatible with other software solutions not provided by IBM.
• End-of-contract process: An On-Premise Hybrid Cloud install of IBM App Connect Professional will go untouched by IBM and will not be patched or upgraded to newer versions. However, it is still available for the client to use.; ; The SaaS version of IBM App Connect Professional will terminate at the end of the contract pending renewal. IBM require a contract in place for the SaaS offering to remain in production.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Flows and integration servers are represented by tiles on the App Connect dashboard. The tiles show summary information about the flow, API, or integration server, such as whether a flow is running or stopped, and if it produced an error. You can click the tick and exclamation point icons to see when the flow last ran successfully, or what errors were raised. Click the three dots Icon of three vertical dots opens a menu to start, stop, edit, or delete the flow to open a menu to start, stop, edit, or delete your resources.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Full details https://www.ibm.com/able/product_accessibility/request?requestId=707c1295fcc6aeb0c490c839d9b6bb38
• API: Yes
• What users can and can't do using the API: Full details available at ; https://www.ibm.com/docs/en/app-connect-pro/7.5.5?topic=app-connect-management-api-guide
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: There are 2 SaaS models. 1) Shared multitenancy model 2) Dedicated runtime model. In Dedicated model, resources are allotted only for 1 particular customer.; ; The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.

Analytics

• Service usage metrics: Yes
• Metrics types: Jobs; Hours Used,; Data ingress, Data egress; IBM Cloud Product Insights is a service that is part of IBM Cloud. The Product Insights service integrates with your IBM software products to gather and display runtime product information and usage metrics.; A self-service Admin portal is included within the product
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: IBM

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data cannot be exported
• Data export formats: Other
• Other data export formats: Data cannot be exported
• Data import formats: Other
• Other data import formats: Data cannot be imported

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Availability during a contracted month = Compensation; (% of monthly subscription fee for contracted month that is the subject of a claim); <99.9% = 2%; <99.0% =5%; <95.00% = 10.0%; IBM will make a rebate directly available to Client. Further details at ; https://www.ibm.com/software/support/saas_support_overview.html
• Approach to resilience: Available on request
• Outage reporting: Email notifications for scheduled changes

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: IBM maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized IBM user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Limited
• ISO/IEC 27001 accreditation date: 02/12/2024
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 02/01/2020
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: The IBM CSA Star Self-Assessment can be viewed https://cloudsecurityalliance.org/star/registry/ibm-cloud/services/ibm-cloud-services/
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • https://www.ibm.com/trust
  • https://www.ibm.com/uk-en/cloud/compliance

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months.; ; IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: IBM maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval by IBM management or its authorized delegate.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: With each Cloud Service, as applicable and commercially reasonable, IBM will a) perform penetration testing and vulnerability assessments before production release and routinely thereafter, b) enlist a qualified and reputable independent third-party to perform penetration testing and ethical hacking at least annually, c) perform automated management and routine verification of underlying components’ compliance with security configuration requirements, and d) remediate any identified vulnerability or noncompliance with its security configuration requirements based on associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service disruption when performing its tests, assessments, scans, and execution of remediation activities.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: IBM maintains and follows policies requiring administrative access and activity in its Cloud Services’ computing environments to be logged and monitored, and the logs to be archived and retained in compliance with IBM’s worldwide records management plan. IBM monitors privileged account use and maintain security information and event management policies and measures designed to a) identify unauthorized administrative access and activity, b) facilitate a timely and appropriate response, and c) enable internal and independent third party audits of compliance with such policies. IBM systematically monitors the health and availability of production Cloud Service systems and infrastructure at all times.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: IBM: -maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, and will comply with data breach notification requirements under applicable law. -investigates security incidents, including unauthorised access or use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan. -promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred. -provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  By using hosting services the solution decreases the need of servers for clients, reducing their processing requirements and energy footprint. Centralised processing is more effective and reduces the carbon footprint for clients

Pricing

• Price: £1,329 a unit a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Lite: Full product with limited number of actions per month
• Link to free trial: https://www.ibm.com/us-en/marketplace/cloud-integration/purchase#product-header-top

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@responsiv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.