Advanced Business Solutions

Legal Forms & Hub

A modern futureproof solution that delivers compliant forms in both .pdf and digital format and a submission platform with risk management built-in.

Features

• Over 2000 forms available within the library
• Integrated digital submission platform for HMRC, Land Registry, Companies House
• Ability to share forms with customers for digital completion
• IHT400 workflow to streamline process
• Auto-saving and auto-updates to application
• Powerful search funcationality
• SSO enabled
• Drag & Drop functionality
• Auto-calculations on required forms
• Open API to integrate with other applications

Benefits

• Forms available in both .pdf and digital format
• Ease of use, minimal training required
• 24/7 accessibility from any web enabled device
• Automated, time-saving functionality
• Fully managed submission process
• Ability to share forms with clients digitally for faster completion
• Built-in API and open policy for integrations with other software

£144 a user a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagementteam@oneadvanced.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

535985702655169

Contact

Bid Support
0330 343 8000
bidmanagementteam@oneadvanced.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None.
• System requirements: HTML 5 supported browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within our contractual SLA's depending on priority of the ticket logged.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: 9-5 UK time Mon - Friday and 24/7 customer portal. ; ; SLAs will be decided during the contract stage.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: E-learning / onboarding assistant with CS.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: PDF Converter Tool
• End-of-contract process: Automatic renewal unless terminated at least 90 days prior to renewal date.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: AWS AD B2B collaboration securely shares application/services externally.; ; Guest users/external partners manage identities through Azure AD (EntraID) and collaborate on resources via invitation.; ; Azure AD (EntraID) multi-factor authentication protects resources.; ; Cloud Services contain business logic and data access layers for whole system.; ; APIs customise user experience, e.g. self-service sign-up portal.; ; Auto scale-out rules to increase from existing 4 instances if total load exceeds 80% for more than 15 minutes.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: We are regularly audited against Accessibility Standards. During development we continue to look for ways to further make our solution accessible.
• API: Yes
• What users can and can't do using the API: The API has all the functionality as Legal forms app except create a PDF through the Hub api.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • Other
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: DevOps live monitoring.

Analytics

• Service usage metrics: Yes
• Metrics types: Reconciliation report; Library report; Forms Hub metrics
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: PDF Converter Tool
• Data export formats: Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.5% Uptime (excluding any pre-planned maintenance)
• Approach to resilience: The AWS platform provides us with the tools required to utilise a highly resilient configuration, allowing the environment to be robust without single points of failure. All services are distriuted across AWS availability zones, and are serviced via load balancers to ensure resilience of the network.; ; This approach is consistent across all application tiers and ensures that a single server or a whole data-centre becoming unavailable will have minimal impact on service availability i.e. if one server fails, the traffic will be automatically routed a different server in a separate region which will mean no downtime.
• Outage reporting: Manual and automated monitoring is in place, with customers also being able to directly call our service desk (both in and out-of-hours) to report any availability issues.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: OneAdvanced follows a policy of strict role-based access controls (RBAC), whereby employees are only given access to what they explicitly need to perform their job function. The ability to manage permissions is only available to top-level administrators from our internal IT team.; ; Permissions are reviewed regularly and are modified if the employee's function were to change. We advise all of our customers to follow a similar policy when setting up solution access for their users.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The British Standards Institution (BSI Group)
• ISO/IEC 27001 accreditation date: 30/06/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • SOC 1/SSAE 16/ISAE 3402 (formerly SAS 70)
  • SOC 2 & 3
  • FISMA
  • ISO 9001 / ISO 27001
  • ITAR
  • FIPS 140-2
  • MTCS Level 3

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Access control is in place both internally and across our solutions, following a policy of minimal access whereby employees are only given the required permissions to perform their relative function, this includes, restriction to confidential information. We advise all of our customer base to follow a similar policy, regarding user access to the provided solution.; ; We have a dedicated Talent team who produce courses with current regulation and best practice in mind. These are mandatory for all employees to undertake (e.g. GDPR compliance, vulnerability & viruses management, data handling & breaches, etc..) before they are allowed to carry out their function. Additional courses (e.g. clinical training, PID management, legal assessment, etc.) are also in place for those in the applicable sector. Courses are renewed when applicable, or annually at a minimum.; ; Risk management processes are in place, whereby incidents found or reported are assessed based on impact and severity. Depending on the assessment, applicable actions may be taken as laid out in our ISMS, Disaster Recovery and Business Continuity policies. Escalation paths are provided and can be used as needed.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: As a Software-as-a-Service (SaaS) offering, configuration changes, application updates, and security updates, are undertaken during a pre-defined maintenance window each month.; ; Customers are required to take the latest version of the solution as part of the SaaS offering. Relevant documentation is provided beforehand with the ability to raise concerns prior to rollout. All new versions are Q&A tested prior to release and live deployment.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Incidents found or reported are assessed based on impact and severity. Depending on the assessment, applicable actions may be taken as laid out in our ISMS, Disaster Recovery, and Business Continuity policies. ; ; Customers are be informed as soon as possible if any of these policies are enacted. An ongoing channel of communication between ourselves and the customer will be setup, and an impact assessment will be provided.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Manual and automated alerting is in place to monitor performance, security, unauthorised access, or potential data breaches. If an issue were found that may impact customers, or be of a certain severity, they would be informed as soon as possible.; ; Retention time of audit logs the solution are user-definable, however, audit logs of the platform (such as network requests, database access, API usage, etc..) and are kept for the duration of the platforms existance, and can be used to investigate issues.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Major incident process in place / dashboard announcements.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks: Government Gateway

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are committed to building a better tomorrow for our staff, customers and wider community through outstanding environmental sustainability performance. Our vision is underpinned by five core principles:; To protect the environment by reducing our carbon footprint; To reduce the environmental impact of our operational activities through effective management of our estate; To create and maintain a positive environmental sustainability culture; To maximise the positive impact of our sustainability actions through effective communication, collaboration and partnership; To fulfil all environmental compliance obligations and seek to exceed regulatory requirements; To achieve this vision, we continuously invest in and develop our ESG strategy to provide a structured and meaningful approach to our climate activity. Our success also relies on effective engagement with staff, utilising and developing their skills, knowledge and understanding.; We have launched a number of initiatives to reduce our GHG emissions on an annual basis, since 2018 we have seen a reduction in 36% in our total GHG emissions.; We are proactive in the property management of our offices, maintaining pressure on landlords and staff to ensure energy efficiency. Home working is facilitated and encouraged, and unnecessary travel is minimised by the delivery of consultancy, training and implementation services remotely, where appropriate. Reducing the amount of paper we generate is a key focus, and we use recycled paper - which we then recycle ourselves. We have also taken steps to recycle other materials such as plastics, food and cardboard. We comply with WEEE regulations and recycle our electrical items. All our UK based offices are entirely using green electricity and we have undertaken an office consolidation project to minimise unnecessary carbon expenditure.; We are focused on our transition to a Cloud service company ensuring our customers have solutions which are future proofed and don’t require costly or energy inefficient hardware.

  Covid-19 recovery

  In the event of a similar incident OneAdvanced has a documented Health and Safety policy regarding Covid-19 Arrangements, which focuses on handwashing, hygiene, self-isolation and social distancing.; As part of our transition to hybrid working we provided all employees with the materials and processes to allow them to work at home indefinitely. In the event of a similar incident all staff are able to work from home for as long as is required. This allows them to prioritise their health and safety and avoid risk of transmission.; Working from home is undoubtedly challenging and may have a negative impact on the wellbeing of our employees. We provided guidance for staff working from home to stay connected e.g., quizzes, coffee mornings and time allocated for informal catch ups.; We have also made changes to our approach to visiting customers on-site. Where appropriate, training and consultancy can be provided virtually.

  Tackling economic inequality

  OneAdvanced is committed to tackling economic inequality. We are renowned for our recruitment processes which seek to eradicate biases that can perpetuate economic inequality. We hire for potential rather than based on experience. ; Our commitment to tackling economic inequality is also exemplified in our pay reporting transparency. In addition to the legal requirements to produce a Gender Pay Gap Report, we have also released our Diversity Pay Gap Report to ensure accountability and so that we can take steps to address economic inequality within our own employee base. ; As we develop as an organisation and embrace our role in bettering society we are building features into our products to assist us in tackling economic inequality. One example of this is our education software that is used by prisons in the UK to help educate individuals that have been in the prison system and broaden their opportunities for education. Another example is the service we provide to many NHS offices across the country which allow them to act more efficiently and see more patients each day. ; A focus of OneAdvanced is to commit to increasing our community outreach. As part of our strategy we are planning to implement a regular schedule of community education workshops for local schools, colleges and other groups. Examples include ‘How to get started in Tech’ and coding classes. Each employee is entitled to 1 paid day they can use to volunteer for a cause close to their heart including those that are aimed at helping those from lower socio-economic areas. ; Our learning and development team are in place to allow our staff the opportunity to develop their skillset and further their professional career. This can allow disadvantaged individuals to increase their opportunities to secure high paying jobs both within the software industry and outside of it.

  Equal opportunity

  Cultivating a diverse workforce and inclusive culture is a priority for OneAdvanced. Diversity of experience, age, race, ethnicity, culture, gender and sexual orientation provides a wide range of talent from entry level through to our leadership teams creating richer perspectives and a powerful frame of reference. ; Not only is it right to recognise and celebrate differences, and ensure everyone has the opportunity to thrive, but creating a culture that is genuinely committed to a meritocratic workplace is important to our success. Ensuring all our employees understand and engage with our values, and have the opportunity to realise their full potential, is fundamental to our business. ; We have published 4 Diversity Pay Gap reports that extend beyond the legal requirement for gender to ethnicity, sexuality, education, disability and socio-economic status. This data provides transparency and will aid us significantly on our journey to creating a fair and equitable workplace for all. ; OneAdvanced is delighted to have been announced as one of the top 100 Diversity Leaders of 2020 across UK businesses following an independent survey carried out on behalf of the Financial Times. The award assesses diversity across gender, age, ethnicity, disability and sexual orientation, and ranks organisations in Europe on the extent to which they offer diverse and inclusive workplaces. The survey focused on two broad areas, looking at the scale in which employers promoted diversity within the workforce, and identifying companies that stood out when it came to encouraging diversity and equal opportunities. ; OneAdvanced is renowned for its innovative recruitment process, which seeks to eradicate bias – unconscious or otherwise – when hiring. In our recruitment, we use tools that give us additional insight into intellect and attitude, and remove CVs from the interview process, so managers go in without preconceptions.

  Wellbeing

  We take wellbeing very seriously at OneAdvanced, employees have access to the following initiatives to promote wellbeing: ; Our Employee Assistance Program (EAP) is a 24/7 phone line where our employees can speak to a trained professional regarding any matters. Whether that is related to their current workload, or whether it is related to their finances for example. This service is 100% confidential. ; The Wellbeing hub on our internal website is central point for resources, such as the Thrive app to which our employees have an access code. In addition, the Hub is a link to our partnership with Perks at Work who offer discounts and classes for wellbeing, fitness, and meditation. ; Our offices have been made more friendly and accessible than ever before as part of our office changes brought on by the new, flexible ways of working. All our offices now contain a ‘wellbeing room’, sharp boxes for needles and free sanitary products in all bathrooms (available to guests as well as our staff). ; We are undertaking an exercise to update our employee value proposition and undertook research to identify what factors employees themselves want. This was done so we can provide benefits that our employees will value from the most and benefit their health and wellbeing.

Pricing

• Price: £144 a user a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagementteam@oneadvanced.com. Tell them what format you need. It will help if you say what assistive technology you use.