COGNIZANT WORLDWIDE LIMITED

Cognizant Digital Experience Platform Services

We have specifically designed this service to provide the service management and ongoing support for both the Sitecore, Episerver Drupal, Wordpress, Liferay platforms in the cloud. Our consultancy services support organizations in the implementation of Sitecore and Episerver and maximize the benefit they get from these experience platforms.

Features

• WCM Platform Selection
• Solution Envisioning
• WCM CoE / set-up
• Architecture & Roadmap Definition
• Platform Consolidation, Upgrades
• Personalization & Targeting
• Information Architecture
• Omni Channel (Mobile, Social & Web)
• Globalization & Commerce
• Content Migration

Benefits

• Unified customer experience
• Ease of content creation & publishing without IT dependency
• Consistence branding & content governance
• Platform standardization & reusability and scalable architecture
• Customer engagement and data driven personalization

£415 to £1,550 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at inquiryPSandHealth@cognizant.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

536231299303552

Contact

Frank Mcdade
+44 (0) 7711 588 127
inquiryPSandHealth@cognizant.com

Planning

• Planning service: Yes
• How the planning service works: We provide the full range of planning services for Episerver and Sitecore Web Content Management (WCM) platforms including strategy and architecture, licensing, implementation, integration, upgrade, infrastructure and scalability planning, deployment, platform migration, IT DevOps operations and disaster recovery planning.; ; Our model uses lean agile, with a practitioner-led, multidisciplinary team to solve customer and business problems, who can assist in the planning around implementation of cloud hosting or software services.; ; Our process places customers at the heart of discovery, creation and iteration to ensure that we are validating and progressing the most effective ideas.; Our accelerators are geared towards delivering unified customer experience and services on both the Sitecore and Episerver experience platforms.; ; The benefits are that we can rapidly bring products to market based on validated customer hypotheses, in a time-fenced approach which mitigates risk, rapidly generates returns or results and provides clear roadmaps for future success.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: "As part of our Training methodology, we follow the holistic ADDIE framework that includes Strategy Definition, Analysis, Design, Development, Implementation, and Evaluation phases. During each phase, we closely engage with the client stakeholders to understand their need, and subsequently design and create training materials to meet the need, and implement and track the training in the Learning Management System (LMS). The eLearning courses that we develop are SCORM compliant that can be integrated with any leading LMS platform in the market.; ; Our expertise lies in the design, development, and delivery of change management solutions where we offer our three-phased user adoption strategy that includes communicating and sensitizing users to the change, offering the right materials to train users to adopt change, and finally helping them transfer the learning to the workplace through our performance support materials.; "
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: "Cognizant has an extensive experience in migrating clients using Web Content Management platforms from on-premise to cloud and also migrating from one cloud to another.; ; Cognizant’s proprietary migration accelerator tool enables hassle-free content migrations and can be customized for the client requirements to migrate content, assets and metadata.; ; Current site analysis will be performed before migration with site categories and content design as key inputs. Based on the artefacts classification, the Manual vs Automated approach is defined.; All artefacts which are non-repetitive & complex are recreated manually into new system as per new design guidelines. All digital assets & repetitive artefacts are processed using automation framework & loaded into new system. Post migration, the content is validated and mapped to the new design based on business requirements. Post content migration, we verify and fix the broken links, if any.; ; Our team of experts have significant experience on both platforms owing to 40+ active client engagements. We can provide a full migration service, from help with choosing and planning for a new cloud infrastructure provider, through to the migration of data, code and architecture configuration to the new technology provider."
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: "Cognizant has a dedicated a Quality Assurance and Engineering practice which provides QA services encompassing both functional and non-functional requirements. These include:; ; Analysis of testing requirements to define quality gates; Test Planning; Test Strategy; Sanity Testing; Functional Testing; Testing UI/UX Templates; Testing on Mobile Devices and Browsers; Functional testing on published hosted pages; Page Content Validation; Page links validation using Broken Link utility; Performance Testing; Compatibility Testing; Risk Based Regression Testing on key impacted pages"

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CREST
  • Tigerscheme
  • Cyber Scheme
  • Other
• Other security testing certifications: Certified Ethical Hacker (CEH)

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: "Security Consultancy Security Strategy Security Incident management 24/7 support."

Service scope

• Service constraints: None.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We operate a ticketing-based request system that allows triaging of creative requests between onshore, nearshore and offshore teams based on agreed SLA with client
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: This is a planning service based on daily rates according to our SFIA rate card. We will work with the purchasing organization to agree the scope of the planning exercise and provide either a T&M, ticket-based or fixed price to cover this scope including any required support during the execution of the service.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV Business Assurance
• ISO/IEC 27001 accreditation date: 02/07/2021
• What the ISO/IEC 27001 doesn’t cover: Certain locations of Cognizant are not in scope of the certification
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO 22301 – Business Continuity Management System

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  OUR SOCIAL VALUE COMMITMENT; We support and deliver across all identified areas of Social Value. We have provided the below as an example for Fighting Climate Change.; Our Social Value typically has two components:; 1-Reducing the greenhouse gas emissions of clients’ in house software development/support teams.; 2-Training technical teams in ways of working that reduce GHG emissions.; Below is dependent on the size/scope/length of the engagement:; ACTIONS WE WILL UNDERTAKE; • We typically start with a one-day workshop to 1) Define what sustainability is in terms of software development/support. 2) Agree what can be measured, monitored and improved. 3) Produce a comprehensive Social Value Plan outlining our actions.; • We use Cognizant's Carbon Footprint Calculator to measure and report on the IT team’s baseline emissions, using energy as a proxy. This data drives action planning and progress tracking.; • If appropriate, our specialists conduct in-depth assessments of existing services/ways of working and identify areas where environmental impacts can be reduced. This process aligns with the Greenhouse Gas Protocol Product Standard and ISO/IEC 21030 standards for software measurement. We will assess ideas such as 1) cloud migration (eg optimised scalability). 2) Cloud native design (eg microservices and containers). 3) Green software design (eg code that minimises resource usage); • If appropriate, we host workshops to discuss findings and agree changes in ways-of-working.; SUSTAINABILITY PRINCIPLES; We typically run sprints to test changes and measure improvements. We agree ways to integrate these techniques into business as usual.; EMBEDDING THE PRINCIPLES; We train client’s staff in the new ways of working by a blend of joint working, training sessions, and an on-line Sustainability Guide which will cover best practices for sustainable design, development, and operations. We periodically meet with the client to encourage continuous improvement through a blend of refresh training and challenge.

Pricing

• Price: £415 to £1,550 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at inquiryPSandHealth@cognizant.com. Tell them what format you need. It will help if you say what assistive technology you use.