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RADD SOLUTIONS LIMITED

Support for bespoke software

Support to enhance, or extend the lifetime of, bespoke software solutions including maintenance to ensure operability and security and continued secure hosting.

Features

  • Secure lifecycle maintenance, including updates and patches
  • Extend the lifetime of existing software solutions
  • Integration with client's O365/Entra Authentication or existing single-sign-on solutions
  • Managed changes to an established deployment
  • Secure Managed Hosting
  • Expertise in railway industry
  • Custom reporting
  • Integration with third party systems

Benefits

  • Solutions customised to address client challenges
  • Solutions bespoke to client's business operations
  • No need to alter working practices to fit solutions
  • Complete end to end management of solutions
  • Scalability and flexibility to request changes to existing solutions
  • Business workflow optimisation
  • Version control and change management
  • Custom data flow and third party integrations

Pricing

£95 a unit an hour

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@raddsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 3 6 7 5 1 1 4 1 9 7 0 9 8 2

Contact

RADD SOLUTIONS LIMITED Richard Potter
Telephone: 07813490246
Email: info@raddsolutions.co.uk

Planning

Planning service
Yes
How the planning service works
Business issue or goal is investigated and relevant business processes are analysed in collaboration with the client to create requirements upon which a solution is based which will be iterated on until the client is satisfied.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Bespoke training can be provided as required by the client.

Typically, RADD Solutions will provide one-on-one sessions or arrange key user workshops. There will be a demonstration and a number of question and answers opportunities. This is typically all that is needed because support services will not have significantly changed existing workflows.

Where more formal training is required, we would expect to build a course with a third-party that specialise in training and have them deliver the course. This would be identified and agreed in the requirements or can be procured separately.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
A custom migration plan will be developed and delivered in concert with with client staff according to client specific requirements.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Where required and practical RADD Solutions will provide system performance metrics for analysis against agreed non-functional requirements.

Security testing

Security services
Yes
Security services type
Other
Other security services
  • Single-sign-on
  • Threat monitoring and mitigation

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Support services are provided as defined by requirements as agreed with the client and includes, monitoring of performance, security threats, incidents and mitigation of any related issues that may arise.

Service scope

Service constraints
May require supplier access to client network and services.

User support

Email or online ticketing support
Email or online ticketing
Support response times
As per individual contract.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
As per individual contract.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

Fighting climate change

Software is developed to reflect the clients values and requirements. Our chosen hosting provider is committed to green energy and reduction in carbon foot print. https://www.akamai.com/site/en/documents/akamai/akamai-2022-esg-impact-report.pdf

Equal opportunity

We are a fully remote organisation that allows staff to work in an environment they are already comfortable in. As such job suitability is entirely based on qualifications and ability.

Wellbeing

We are champions of mental health and put our staff first.

Pricing

Price
£95 a unit an hour
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@raddsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.