TECHNOIVITY LIMITED

Payroll Systems

Technoivity partners with Employment Hero to deliver simple, reliable payroll that scales with your business. We design and implement systems that reduce risk, improve accuracy, and save time. From setup through to optimisation, we help ensure smooth pay runs, confident compliance, and a positive experience for payroll teams and employees.

Features

• Real-time reporting/MI
• Mobile Access
• Workflow and Automation
• HMRC Compliant
• Immediate Support
• Comprehensive implementation journey
• Bureau service or inhouse options available
• Flexible payroll rules
• Absence automation

Benefits

• Same user interface on mobile and desktop
• Quickly update and approve details from your phone
• Automated report packs
• Process automation and workflow
• Error handling built into payroll processes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@technoivity.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

537661097765020

Contact

Matt McGuire
07908181788
enquiries@technoivity.com

About the service

• Service categories:
  • Applications
    • Enterprise resource management
      • Payroll management
        • Payroll management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Customers can choose to buy the software and run it inhouse or leverage the Employment Hero Payroll partner if outsourced options are required.; ; Employment Hero Payroll also seamlessly integrates with Employment Hero HR (see HR Systems service).
• Cloud deployment model: Public cloud
• Service constraints: No known constraints.
• System requirements:
  • Modern web browser
  • Stable internet connection for real-time data synchronisation
  • Email access for user verification and notification delivery
  • Device with up-to-date operating system and security patches
  • Access to Microsoft Excel or equivalent for data uploads
  • Optional: API credentials for third-party system integrations

User support

• Email or online ticketing support: Yes
• Support response times: Employment Hero's response times for customer support are measured over the last 30 days. The platform has an exceptionally low average for the time to first response to a customer's chat, indicating rapid responses. The average time to fully resolve a chat from start to finish is 42 minutes, and the percentage of solved chat tickets that are reopened is 26%. These metrics reflect Employment Hero's dedication to providing efficient and effective assistance to its customers.; ; For up to date info please see: https://help.employmenthero.com/hc/en-au/articles/12638788073231-Support-performance
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• AI chatbot: Yes
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat can be accessed directly in the platform by clicking on the chat icon onscreen. A chat window will connect you to a bot and then to a service agent if the bot is unable to resolved your query.
• Web chat accessibility testing: Unknown
• Onsite support: No
• Support levels: Support is included in the pricing tier that customers select when buying the product.; ; Details of these can be found on the employment hero website.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a managed implementation which includes change management - working alongside the client.; ; 'Feature Focus' sessions are offered to professional users to make sure they know the capabilities of the platform prior to system design.; ; A fully updated knowledge base - including training videos and documents is available to all clients.
• Service documentation: Yes
• Documentation formats: PDF
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: We provide all documentation in PDF - a format which is supported by the majority of screen readers and other accessibility tools.
• End-of-contract data extraction: Customers can use the extensive reporting suite, data extract/load templates or API to extract their data from the system when they wish to offboard.
• End-of-contract process: At the end of the contractual term the Employment Hero instance will be deleted and no data will be retained.; ; Data extraction (as covered previously) can be undertaken by the client or with Technoivity's support in order to ensure a smooth transition to their new payroll provider.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: There is an open API for Employment Hero Payroll which enables customers to extract information (and push information into the platform). ; ; The API can be used to connect to any other third party system required - so long as the other platform has an open API.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Each Employment Hero instance is provisioned in AWS with separate resourcing groups to ensure that users will not experience lag caused by other customers.

Analytics

• Service usage metrics: Yes
• Metrics types: Customers can run real-time reporting via the user interface to check usage metrics and audit reporting to check what users have updated.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Employment Hero

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can download their data directly from the user interface.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • XML
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Employment Hero provides availability commitments through contractual service level agreements defined in its Master Services Agreement. The platform is delivered as a cloud-hosted SaaS service designed for high availability, with uptime monitored on an ongoing basis. Availability SLAs are measured over an agreed reporting period and exclude planned maintenance and force majeure events. Where guaranteed availability levels are not met, customers are entitled to service credits in accordance with the SLA provisions set out in the contract. Full details of availability targets, measurement methodology, and remedies are provided within the applicable agreement.
• Approach to resilience: Employment Hero delivers a resilient, cloud-hosted SaaS service built on hyperscale infrastructure. The platform uses redundant application components, fault-tolerant storage, encrypted backups, and continuous monitoring to reduce the impact of failures. Datacentre resilience, including physical security, power, cooling, and network redundancy, is provided by the underlying cloud infrastructure provider. Detailed resilience and disaster recovery information is available on request.
• Outage reporting: Employment Hero communicates service outages and incidents through direct customer notifications and support channels. Customers are informed of significant outages or service degradation via email notifications to nominated contacts, with updates provided throughout the incident lifecycle. Employment Hero does not currently provide a dedicated outage reporting API, and detailed service status or incident information can be made available to customers on request.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Employment Hero restricts access to management interfaces and support channels using authenticated access, role-based permissions, and least-privilege principles. Administrative and support access is logged, monitored, and reviewed, with additional controls applied to privileged roles and sensitive customer data.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Security Essentials Plus.; ; Employment Hero have a host of accreditations - details can be found on their website.
• Information security policies and processes: Employment Hero operates a formal information security governance framework with documented policies covering access control, data protection, secure development, incident management, and business continuity. Security accountability is assigned to a senior executive with board-level oversight, supported by operational security teams. Policies are enforced through role-based controls, secure delivery processes, staff training, monitoring, and regular review.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Employment Hero manages configuration and change through controlled, supplier-defined processes. Service components are version-controlled and tracked throughout their lifecycle, with changes logged and auditable. All changes are assessed for operational and security impact, tested prior to deployment, and approved before release, with emergency changes subject to retrospective review.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Employment Hero identifies and manages vulnerabilities through automated scanning, secure development practices, third-party testing, and monitoring of security advisories. Vulnerabilities are assessed based on risk and impact, prioritised for remediation, and patched as quickly as practicable, with accelerated response for high-risk issues. Threat intelligence is sourced from infrastructure providers, software vendors, industry advisories, and internal testing.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Employment Hero uses centralised logging, automated alerts, and infrastructure monitoring to identify potential security compromises. Suspected incidents are triaged promptly, contained where necessary, and managed through defined incident response procedures, with accelerated response for high-risk events. Incident handling is governed through formal escalation, review, and continuous improvement processes.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: Employment Hero operates a documented incident management process with predefined response procedures for common service and security events. Customers can report incidents via support channels and email, and significant incidents are communicated to customers through direct notifications. Post-incident summaries are provided where appropriate, and incidents are reviewed to drive continuous improvement.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 608a94e9-8081-41b4-b22d-d1073bd64b07
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 5216efb2-1ca8-42bd-8d19-f07c09fe5bc2
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@technoivity.com. Tell them what format you need. It will help if you say what assistive technology you use.