Cloud Application Development
This service delivers bespoke, accessible cloud applications deployed to council owned cloud environments. We design, build and integrate secure digital services using modern architectures, enabling interoperability with legacy systems. Delivery supports agile working, governance and engagement, and is informed by extensive experience operating within complex local authority environments.
Features
- Containerised bespoke applications deployed to customer owned cloud environments
- Accessible web application development aligned to WCAG AA standards
- Secure backend application development using modern frameworks
- Responsive user experiences optimised for desktop and mobile devices
- Secure access control using SSO, RBAC and conditional access
- API and direct integrations with NEC, APEX and other systems
- User centred design aligned to organisational design systems
- Manual and automated testing, including accessibility
- Agile delivery including stakeholder engagement and backlog management
- Documentation and handover supporting acceptance into service for client
Benefits
- Enables rapid response to changing legislative and regulatory requirements
- Reduces supplier lock in through customer owned cloud infrastructure
- Improves security through proven access and identity patterns
- Enables interoperability with complex and legacy council systems
- Provides stable platform for future improvements despite complex environments
- Supports incremental modernisation without large scale system replacement
- Adaptable to internal security, architecture and operational requirements
- Informed by extensive experience delivering within local authority environments
Pricing
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
5 3 7 9 1 7 2 6 2 7 8 1 1 6 2
Contact
Aten Consultancy
Ed McCulloch
Telephone: 07747692535
Email: ed.mcculloch@atendco.com
About your service
- Service categories
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Cloud Support Services
Set Up and Migration
- Data/information structure design
- Engagement and communication planning
- Project management and governance
- Mobilisation coordination
Service scope
- Service constraints
- Delivery is primarily remote, with on-site attendance available by agreement where required. Services are delivered into customer-owned cloud environments, and access, accounts and security approvals must be provided by the authority. The service does not include supplier-operated hosting or ongoing managed operations unless explicitly agreed. Delivery timelines depend on timely stakeholder availability, access to systems, and governance approvals.
User support
- Email or online ticketing support
- Yes
- Support response times
- Next working day.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Support levels provided
We provide standard support during UK business hours (Monday to Friday, excluding UK public holidays). Support is available via email and telephone. Support requests are logged and prioritised based on severity, with escalation to senior technical staff where required.
Enhanced support arrangements, including extended hours or increased responsiveness, can be agreed with the buyer at call-off stage where required.
Cost of support levels
Standard support is included within the service price.
Any enhanced or bespoke support requirements, such as extended support hours or dedicated support resources, are agreed with the buyer at call-off stage and priced proportionately based on the scope and duration of the contract.
Technical Account Manager / Cloud Support Engineer
A named technical contact is provided for the service. Where appropriate, a technical account manager or cloud support engineer can be made available as part of the contract, with details agreed at call-off stage based on the buyer’s requirements.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £50.00 | £99.99 |
| Associate business architect | £75.00 | £125.00 |
| Business architect | £200.00 | £300.00 |
| Lead business architect | £400.00 | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £350.00 | £400.00 |
| Technical architect | £500.00 | £750.00 |
| Senior technical architect | £650.00 | £850.00 |
| Lead technical architect | £750.00 | £950.00 |
| Principal technical architect | £1,200.00 | £1,500.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £300.00 | £400.00 |
| Infrastructure engineer | £550.00 | £650.00 |
| Senior infrastructure engineer | £650.00 | £850.00 |
| Lead infrastructure engineer | £950.00 | £1,200.00 |
| Principal infrastructure engineer | £1,200.00 | £1,500.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business analyst | £450.00 | £650.00 |
| Senior business analyst | £650.00 | £850.00 |
| Lead business analyst | £850.00 | £1,000.00 |
| Head of business analysis | £1,200.00 | £1,500.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Volunteering opportunities for staff
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
- Plans for positive actions with community groups.
- Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
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Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
-