Aiimi Ltd

TRANSFORM – Operationalising Artificial Intelligence

Deploying AI at scale in business demands more than training large language models. The costs and complexities, including data preparation, make traditional strategies obsolete. Our AI strategy consultants ensure a safe and secure integration, identifying opportunities, mitigating risks, and enabling businesses to effectively operationalise cloud-based AI technologies.

Features

• User-needs identification and research, persona profiling, hyperpersonalisation
• AI maturity and readiness evaluation leading to strategy development
• AI safety, ethics and security risk assessment / risk mitigation
• Llama, OpenAI, Azure OpenAI, ChatGPT, Granite technical expertise
• Cloud AI technology selection and multi-model support optimised AI toolkit
• Organisational, Data and Document Preparation for CoPilot deployments
• AI design sprints; AI prototyping; AI roadmap creation
• Fine-tuning of foundational models, generative and extractive AI applications
• Document classification; information retrieval processes
• Workforce training: AI literacy, safety and business risk strategy development

Benefits

• Increased performance, accuracy and relevancy of through AI personalisation
• Focused, impact-oriented roadmap design including data governance and management requirements
• Guidance, process and policy development: protecting business, employees and customers
• Performance, cost, accuracy-based AI technology selection and optimisation
• Automated LLM prompt engineering
• User-experience centric design of AI interfaces and experiences increasing adoption
• Business and use-case specific training of AI models increasing relevancy
• Providing users with accurate, trusted, explainable results from source data
• Productive workforce, equipped with skills to safely use AI solutions
• Optimised AI prompting through automated transformation to increase output value

£850 to £1,500 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at meustace@aiimi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

538075841792905

Contact

Matt Eustace
+447919330081
meustace@aiimi.com

Planning

• Planning service: Yes
• How the planning service works: Planning for the data foundations that support AI adoption begins with an agreement with the project/programme board on the approach, as this defines the steps and detail of the planning stage. We can use our approach or work with you to customise/apply your own. Based on this, we carry out our pre-discovery and discovery tasks which help review and define the business case(s), feasibility of execution, risk assessment, business value and benefits. Some of the outputs in this stage include – business case definitions, data governance requirements, data inventory and project plans/schedules. For smaller, tactical projects our “AI sprint” exercise works well to speed up the process of generating these outputs, while for larger enterprise projects we go through a more comprehensive process. Regardless of approach, the outputs at the end of the planning stage will enable you to: 1) Define new or review existing business case(s) for preparatory data governance 2) Agree on approach and outcomes to be achieved by the project/programme 3) Agree on success criteria and the metrics that will be used to measure it 4) Put in place a plan for the implementation of AI technologies, resources and environment to take to the next stage.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • AI and Machine Learning as a service from specialist providers
  • Microsoft Azure Data Services
  • Amazon Web Services
  • Google Cloud Platform
  • Open source models implemented in private cloud.

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our cloud architects and engineers can help architect cloud AI solutions. Working with sponsor, key stakeholders, business, data and IT services team we define what the environment will look like and achieve. Depending on complexity we may suggest a POT/POC exercise for the new environment and migration of a work area to validate the architecture and approach. On completion of the POT/POC we will setup the environments along with the required process to promote objects within these environments. We will work with you to identify the data artefacts and technologies to be incorporated to the AI environment and the front-end UI. On successful completion of testing these components, they are published to the final production environment. All of this is managed using Agile DevOps project, providing full audit, performance metrics and visibility to stakeholders throughout the migration process.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Prior to the implementation of AI solutions, Aiimi will help you evaluate the data flows, volume and concurrency of interactions with your AI solution. Depending upon the approach to AI, this may include the use of retrieval augmented generation and the processing required to output content for use with large language models. We will work out a representative set of KPIs and stats for the number of tokens to be generated and returned by AI models that can be used in performance testing. As part of our DevOps approach to AI projects we provide a quality management plan which defines the processes and gateways required to progress through the project. We execute against this plan through standard unit and integration tests. If the design calls for citability / explainability, we will help carry out sample checks to ensure the reliability of the AI models. We can develop test plans and test scripts for standard implementations and can assist your user community with training and advice on how best to perform user testing. The quality plan also outlines the suggested deliverables for the project in terms of documentation and can be adjusted to suit your organisation's requirements and budget.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Other
• Other security services:
  • Security design for AI architecture
  • Security design for data readiness engineering

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Early Life Support (ELS) begins during the final stages of the project to ensure successful rollout and take up of new and upgraded AI solutions. As part of ELS, members of the dev team are available for virtual floorwalking, skills transfer and knowledge share. Moving into long-term ongoing support, customers can go for call down support from a pre-agreed pot of days at our Enable - Service Management rate, call down support can be used for on-site support. In addition to call down support, we also provide Managed service support, for more details on our managed service please refer to Managed Service description. Managed Service support is provided remotely.

Service scope

• Service constraints: The choice of AI service may be constrained by the availability of GPU hardware that supports open source models, which may in turn limit buyers to the use of cloud AI services.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Usually within 24 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: You will have a dedicated lead AI consultant for the engagement who will be your primary point of contact and will be able to answer questions on the service for the duration of the engagement.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 22/11/2022
• What the ISO/IEC 27001 doesn’t cover: Customer cloud services are not covered by Aiimi's ISO27001 certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As each new call-off is created through this framework, we’ll create bespoke fighting climate change objectives which will be outlined in a method statement. Each objective will be given a KPI to help monitor and report back to the buyer on how we’ve achieved that objective. We’ll create a timed action plan to track and manage our progress in achieving those objectives. ; A dedicated Social Value Manager will be assigned to every project, they’ll invite each buyer to our purpose built Hack Zone to input, co-design and sign-off the objectives.; Aiimi is also achieving ambitious growth, but we’re dedicated to reducing business CO2 intensity (per head/unit revenue) with compelling offset strategies. One such strategy includes the planting of trees with the Woodland Trust to offset CO2. If buyers engage our services they’ll help fund further planting. ; In 2022, we ran a company-wide hackathon to explore how we could use our own software, the Aiimi Insight Engine (AIE), to support our carbon management and reduce our greenhouse gas emissions. We’d be happy to collaborate with buyers on this framework and explore how it could help support specific deliverables within individual projects.; Aiimi staff working on any projects arising from this framework will be encouraged to donate a proportion of their five volunteering days to fighting climate change. We’ll also explore moving from using solar panels to power our communal areas into exploring how we can power the entire office.; Aiimi will commit to fighting climate change at a local level. We’ll hold a sustainability hackathon (one per project) in our purpose built Hack Zone. We’ll bring together local environmental groups, customers and stakeholders to tackle an existing local environmental issue, and evidence to the buyer how selecting Aiimi has led to fighting climate change at a local level.

  Covid-19 recovery

  As each new call-off is created through this framework, we’ll create bespoke Covid-19 recovery objectives which will be outlined in a method statement. Each objective will be given a KPI to help monitor and report back to the buyer on how we’ve achieved that objective. We’ll create a timed action plan to track and manage our progress in achieving those objectives. ; A dedicated Social Value Manager will be assigned to every project, they’ll invite each buyer to our purpose built Hack Zone to input, co-design and sign-off the objectives that will support local communities in Milton Keynes (MK); When buyers engage our services they’ll also help fund an Entrepreneurship Incubator. MK is a hub for attracting tech companies/start-ups, so we’ll create an incubator were MK residents wanting to create a start-up or those wanting to explore an idea can receive support. In our Hack Zone they’ll learn from experts. The incubator will fire up the entrepreneurship ambitions of those impacted by the pandemic. Buyers that select Aiimi will also fund mentors that will help ideas to grow. ; Our charity partnership with the YMCA has shown Aiimi that those who were already disadvantaged had those disadvantages magnified by the pandemic. If buyers engage our services they’ll help us fund further support. For example, we’ll offer opportunities for work experience and internships within Aiimi. This will empower participants to move from a position of disadvantage to moving a step closer to employment.; The pandemic led to job losses. The tech sector is still a growing and vibrant sector, so for each contract we secure on this framework we’ll fund an IT course/qualification. We’ll distribute this support through our local community networks who will know who was most impacted by the pandemic and how those qualifications will create post-pandemic change in people's lives.

  Tackling economic inequality

  As each new call-off is created through this framework, we’ll create bespoke tackling economic inequality objectives which will be outlined in a method statement. Each objective will be given a KPI to help monitor and report back to the buyer on how we’ve achieved that objective. We’ll create a timed action plan to track and manage our progress in achieving those objectives. ; A dedicated Social Value Manager will be assigned to every project, they’ll invite each buyer to our purpose built Hack Zone to input, co-design and sign-off the objectives that will support people in Milton Keynes (MK); When buyers engage our services, they’ll help us expand our Early Careers Programme. Aiimi will provide work experience opportunities in IT, with a focus on schools from lower socioeconomic areas (high utilisation of free school meals etc) so we can inspire young people to choose careers in tech. ; Aiimi will call upon our charity partnership with the YMCA, and local schools and colleges to identify young people with an interest in working in the IT sector. Then we’ll work with those partners to support those young people to apply for one of three routes within Aiimi: apprenticeships, traineeships or T-Level industry placements.; All Aiimi staff working on any projects arising from this framework will be encouraged to donate a proportion of their five volunteering days to tackling economic inequality. From mentoring a young person who is interested in a IT career to delivering a presentation to schoolchildren from a disadvantaged area.; Aiimi will also deliver a series of inspirational careers workshops covering topics such as coding. Our staff will deliver the workshops and share their inspiring stories. We’ll link in with local careers services and other local tech companies so that the young people that attend can also access other opportunities.

  Equal opportunity

  As each new call-off is created through this framework, we’ll create bespoke equal opportunity objectives which will be outlined in a method statement. Each objective will be given a KPI to help monitor and report back to the buyer on how we’ve achieved that objective. We’ll create a timed action plan to track and manage our progress in achieving those objectives. ; A dedicated Social Value Manager will be assigned to every project, they’ll invite each buyer to our purpose built Hack Zone to input, co-design and sign-off the objectives that will support the creation of equal opportunity. ; When selecting Aiimi buyers will help Aiimi sustain inclusive recruitment practices. Such as job advertisements that avoid stereotyping or help colleagues to continue to share their positive experiences, such as Paul: “I didn’t know at the time, but now realise how authentic Aiimi is. Their awareness of autism enabled them to be more objective during the selection process.; When buyers engage our services, they’ll help us expand our Early Careers Programme. Aiimi will provide work experience opportunities in IT, with a focus on pupils who identify as having a disability. We know that a workplace can be intimidating but we’ll ensure that whether that person is neuro-diverse or has physical needs they’ll find a supportive environment at Aiimi. ; We’ll also commit to providing T Level industry placements and higher level apprenticeships, as well as adjust the recruitment process to support neuro diverse or disabled candidates. ; Any contracts secured on this framework will help fund a Hack. The Hack will examine an issue within Aiimi that may be impacting our ability to ‘reduce the disability employment gap’ and we’ll bring in experts and local groups to create a solution that we’ll implement within the lifetime of this framework.

  Wellbeing

  As each new call-off is created through this framework, we’ll create bespoke wellbeing objectives which will be outlined in a method statement. Each objective will be given a KPI to help monitor and report back to the buyer on how we’ve achieved that objective. We’ll create a timed action plan to track and manage our progress in achieving those objectives. ; A dedicated Social Value Manager will be assigned to every project, they’ll invite each buyer to our purpose built Hack Zone to input, co-design and sign-off the objectives that will support local communities in Milton Keynes (MK); To ensure the health and wellbeing of all Aiimi staff working on projects that arise from this framework, we’ll appoint a Mental Health First aider. They’ll provide support and signpost someone experiencing poor mental health so they can get the help they need.; When buyers engage our services, they’ll help sustain and develop the Aiimi Wellbeing allowance. This is essentially £500 per member of staff to spend on activities and experiences that will improve their health and wellbeing. ; We’ll be able to continue to support and host The Man Cave which is a mental health support group that provides a non-judgmental space for men in Milton Keynes to meet and talk about the mental health issues they are experiencing. ; Our charity partnership with the YMCA (Milton Keynes) can also be sustained and expanded to support those experiencing poor health and well-being. From supporting one off events to offering work placements to improve their well-being. ; All Aiimi staff working on projects arising from this framework will be encouraged to donate a proportion of their five volunteering days to improving the well-being of the local community. From mentoring a young person facing difficulties to assisting a mental health support group to expand their IT capabilities.

Pricing

• Price: £850 to £1,500 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at meustace@aiimi.com. Tell them what format you need. It will help if you say what assistive technology you use.