Responsiv Solutions IBM Aspera on Cloud
IBM Aspera - A proven rapid data transfer SaaS offering for sharing large files and data sets in an easy drag-and-drop format, from and to any datacentre, whether cloud or on premises. Aspera is scalable, secure with encryption as standard.
E.g, Police evidence files, Video files, X-Ray Imagery, Forensic Files.
Features
- Built on IBM Aspera’s patented FASP® transport technology
- Direct cloud support for IBM Bluemix infrastructure, AWS, Azure, Google
- Delivers data securely with strong encryption and user access controls
- Data stored and accessed from anywhere (on-premise, cloud, built-in)
- Maximum transfer speed regardless of file sizes, distance or network
Benefits
- Fully utilize available bandwidth, without impacting other network traffic
- Leverage rich APIs for application integration
- Single/multiple files/folders transfer of any size over distance
- Deliver data reliably with real-time reporting of transfer progress
- Access and manage data in private, public and hybrid Clouds
- Share files and folders quickly and securely
Pricing
£0.79 a terabyte
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
5 3 8 1 5 3 4 0 8 6 2 7 7 6 6
Contact
Responsiv Solutions Ltd
Mike Axial
Telephone: +44 (0)1344 266 980
Email: sales@responsiv.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Hybrid cloud
- Service constraints
- No constraints
- System requirements
-
- IBM Aspera Connect Plug-in
- Internet Connection & Web Browser
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Response time depends upon request severity. Severity 1 has an objective of under 2 hour response time, 24 x 7, whilst a Severity 4 has an objective within 1 business day (Monday-Friday business hours)
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- https://cloud.ibm.com/docs/overview/accessibility?topic=overview-accessibility-platform
- Onsite support
- Yes, at extra cost
- Support levels
-
Included within the price
Severity 1 - Critical impact/service down:
Business critical functionality is inoperable or critical interface has failed. Condition requires an immediate solution.
Response: Within 1 hour, 24x7
Severity 2 - Significant impact:
A service feature or function is severely restricted in its use or Client is in jeopardy of missing business deadlines.
Response: Within 2 business hours, Monday to Friday business hours
Severity 3 - Minor impact:
Indicates the service or functionality is usable .
Response: Within 4 business hours, Monday to Friday business hours
Severity 4 - Minimal impact:
An inquiry or non-technical request.
Response: Within 1 business day, Monday to Friday business hours
On-site support provided as a Time & Materials basis and will be scoped and agreed before attending site - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- IBM provide user documentation and self-help videos as well as on-site training for extra charge
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- IBM will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration.
- End-of-contract process
-
The customer may choose at time of contract initiation to either automatically renew for the same term or automatically terminate.
Full capabilities of the service are included in the price, plus a fixed amount of Transfer Volume, Cloud Storage, Users and Egress Bandwidth. Excess utilization of these are billed as overages or pay per use charges.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Native mobile applications for the service
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- Description of service interface
-
Aspera Console is a web-based management application that provides complete visibility over your Aspera high-speed transfer environment, enables real-time, centralized control over transfers, nodes and users, and maintains comprehensive logging for customized reports and auditing.
https://www.ibm.com/cloud/aspera - Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- https://www.ibm.com/able/product_accessibility/request?requestId=91ee22a8c09af7f8f25020b40be625c9
- API
- Yes
- What users can and can't do using the API
- Full details at https://www.ibm.com/docs/en/aspera-on-cloud?topic=apis-aspera
- API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- Other
- API sandbox or test environment
- No
- Customisation available
- Yes
- Description of customisation
-
Administrator of the service can rebrand some parts of the interface
Administrators can choose a custom URL at service onboarding time
Scaling
- Independence of resources
- The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Service usage metrics are available using the Aspera Analytics solution.
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- IBM
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Physical access control, complying with another standard
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- NA
- Data export formats
- Other
- Other data export formats
- NA
- Data import formats
- Other
- Other data import formats
- NA
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Other
- Other protection between networks
- IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Other
- Other protection within supplier network
-
Data encryption in transit and at rest with AES-128 , AES-192 and AES-256 cryptography.
FIPS 140-2 Level 1 compliant.
Availability and resilience
- Guaranteed availability
-
Availability during a contracted month = Compensation
(% of monthly subscription fee for contracted month that is the subject of a claim)
<99.9% = 2%
<99.0% =5%
<95.00% = 10.0%
IBM will make a rebate directly available to Client. Further details at
https://www.ibm.com/software/support/saas_support_overview.html - Approach to resilience
- Available on request
- Outage reporting
- Email notifications for scheduled changes
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Public key authentication (including by TLS client certificate)
- Access restrictions in management interfaces and support channels
- IBM maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized IBM user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- Between 1 month and 6 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- Between 1 month and 6 months
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Bureau Veritas Certification Holding SAS
- ISO/IEC 27001 accreditation date
- 29 November 2021
- What the ISO/IEC 27001 doesn’t cover
- https://www.ibm.com/cloud/compliance
- ISO 28000:2007 certification
- No
- CSA STAR certification
- Yes
- CSA STAR accreditation date
- 02/01/2020
- CSA STAR certification level
- Level 1: CSA STAR Self-Assessment
- What the CSA STAR doesn’t cover
- The IBM CSA Star Self-Assessment can be viewed https://cloudsecurityalliance.org/star/registry/ibm-cloud/services/ibm-cloud-services/
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
-
- https://www.ibm.com/cloud/aspera/compliance
- https://www.ibm.com/trust
- https://www.ibm.com/uk-en/cloud/compliance/global
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months. IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- IBM maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval by IBM management or its authorized delegate.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- With each Cloud Service, as applicable and commercially reasonable, IBM will a) perform penetration testing and vulnerability assessments before production release and routinely thereafter, b) enlist a qualified and reputable independent third-party to perform penetration testing and ethical hacking at least annually, c) perform automated management and routine verification of underlying components’ compliance with security configuration requirements, and d) remediate any identified vulnerability or noncompliance with its security configuration requirements based on associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service disruption when performing its tests, assessments, scans, and execution of remediation activities.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- IBM maintains and follows policies requiring administrative access and activity in its Cloud Services’ computing environments to be logged and monitored, and the logs to be archived and retained in compliance with IBM’s worldwide records management plan. IBM monitors privileged account use and maintain security information and event management policies and measures designed to a) identify unauthorized administrative access and activity, b) facilitate a timely and appropriate response, and c) enable internal and independent third party audits of compliance with such policies. IBM systematically monitors the health and availability of production Cloud Service systems and infrastructure at all times.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- IBM: -maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, and will comply with data breach notification requirements under applicable law. -investigates security incidents, including unauthorised access or use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan. -promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred. -provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Tackling economic inequality
-
Tackling economic inequality
Responsiv Solutions is a new business that employs both graduate and school leavers. We have approximately 40% non-native English speakers, and a gender balance of around 50% male. Our business works with smaller businesses to help them use technology to grow and prosper. We are bringing knowledge and expertise more commonly found in larger organisations to the masses. - Equal opportunity
-
Equal opportunity
Responsiv prides itself in selecting our staff on their individual merits, and their ability to work with our customers as part of the Responsiv team. We do not single out particular groups by any measure and regard ourselves to be an equal opportunity employer.
Responsiv has signed up to the Disability Confident initiative as a Disability Confident Committed Employer. - Wellbeing
-
Wellbeing
Responsiv provide our staff with wellbeing advice and private medical care that includes mental health and encourages good habits to promote healthy lifestyles. Many of our staff are keen sports people who participate in cycling and sporting events.
Pricing
- Price
- £0.79 a terabyte
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- Free 30-day trial. Free trial ends after 30 days or 100 GB in data transfers, whichever occurs first
- Link to free trial
- https://www.ibm.com/cloud/aspera