Advanced Analytics/BI/AI and ML
Espire’s data integration solution combines and prepares data from disparate sources to help in business decision using technologies like BI & Analytics(MSBI - Power BI, Analysis Service, Azure Synapse), Snowflakes, Data Sciences/AI (Python, R, Azure ML , Azure Cognitive services). Espire’s visual analytics solutions facilitates a self-service dashboard for insights.
Features
- Provide Consulting, Implementation , Managed Support and BAU Services
- Setting up a sustainable, scalable, cost-effective analytics environment
- Extract decision-ready tactical, operational and strategic level intelligence
- Implementing data integration solutions spanning master data managementETL
- Provide integrated big data and data science solutions framework
- Identifying and tracking the digital footprint
- Data quality management
- 360 degree customers with modern, graphical visual
Benefits
- Deliver agile and fact-based decision making with powerful dashboards
- Improve business productivity with optimization
- Realize better alignment with business strategy and business goals
- Seamless flow if information with stakeholders and cross functional teams
- Get a holistic view of customer journey maps
- Customer intelligence through a single window
- Self-serve dynamic reports within minutes, ensuring quick decision making
- Enable answers,business solutions on move from any device any time
Pricing
£200 to £800 a user a day
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
5 3 8 3 5 8 5 7 4 3 5 8 0 0 9
Contact
Espire Infolabs Ltd
Shariq Imam
Telephone: +44 7557678970
Email: Shariq.Imam@espireinfo.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Hybrid cloud
- Service constraints
- None
- System requirements
- As per the service requirements
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
This is decided as per the SLA that is mutually agreed. Depending
upon the priorities, it can vary from 15 mins - 4 hrs (Business hours), - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
-
We use webchat provided by Jira which is WCAG2.1 AA compliant to
be used with Assistive technology users. - Onsite support
- Yes, at extra cost
- Support levels
-
We provide complete L1, L2 and L3 managed services based on ITIL
standards. Cost is based on general requirement and Level of support
required like L1, L2 & L3 We do provide Technical, Account Manager
and Support Engineer. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
We onboard our customers after agreeing on a Statement Of Work .
The On boarding phase covers team structure , project plan and
knowledge transfer sessions. All of these processes are documented
and signed off by both parties. - Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
-
While On-Boarding, the Data is migrated on the cloud from any legacy
or old application. On Off-Boarding, client will have full access to
transfer data and then fully delete same. Espire team will not change
data. We have well established data purging policies. - End-of-contract process
-
At the end-of-contract, Espire generate environment set up scripts
and keep it for future reference with consent of customer. all the data
files either handed over to customer or deleted from our environment.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- Yes
- Compatible operating systems
- Windows
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
-
Our Mobile Web Interfaces are responsive and adapts to mobile
aspect ratios. - Service interface
- No
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- API
- No
- Customisation available
- Yes
- Description of customisation
-
Buyer can customised aspects of the application like users, roles,
groups, user interface and limited business process. Users can
customise through user interface and configuration files.
Administrator and Power users will able to customise.
Scaling
- Independence of resources
- Espire Infolabs is experienced in managing the client requirements effectively whether it involves scaling of cloud infrastructure or count of team members. In case of cloud service offerings we can provide the scalability of infrastructure based on scope of services and service window support. And we can also provide required team members for given services to meet the SLAs.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
Metrics types -The service metrics are created based on the Service
Level Agreement parameters, such that there is clarity on the
quantum of service delivered, quality of service delivered and
effectiveness. - Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Encryption of all physical media
- Other
- Other data at rest protection approach
- Hard disks of developers and all server volumes are encrypted. Data in database are also encrypted using AES 256 encryption.
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- User export data using different services and service dashboard will be provided by Espire.
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- XML
- JSON
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- XML
- Delimited file
- AFP
- Json
- Pdf, pcl and ps
- Text file
- Database Dump
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Other
- Other protection between networks
- Our solutions uses multiple encryption methods, protocols, and algorithms across its products and services to help provide a secure path for data to travel through the infrastructure, and to help protect the confidentiality of data that is stored within the infrastructure. Protocols and technologies examples include: - Transport Layer Security/Secure Sockets Layer (TLS/SSL) - Internet Protocol Security (IPsec) and PCI.
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
- Other
- Other protection within supplier network
-
Our Solutions uses multiple encryption methods, protocols, and algorithms across its products and services to help provide a secure path for data to travel through the infrastructure, and to help protect the confidentiality of data that is stored within the infrastructure. Protocols and technologies examples include: - Transport Layer Security/Secure Sockets Layer (TLS/SSL) and PCI. We also
provider encryption at rest to secure data in data sources.
Availability and resilience
- Guaranteed availability
- Monthly Up time Percentage of 99.9% guaranteed. We have defined service credits in our terms and conditions for free hours of service in case of any breach.
- Approach to resilience
- It’s available on request.
- Outage reporting
- Email and SMS alerts.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Username or password
- Other
- Other user authentication
- Single sign-on.
- Access restrictions in management interfaces and support channels
- Role based access
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Username or password
- Other
- Description of management access authentication
- Single Sign-on
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- UKAS Management System
- ISO/IEC 27001 accreditation date
- 27/07/2018
- What the ISO/IEC 27001 doesn’t cover
- There is one exclusion for control A.14.2.7- Outsourced software development from ISO 27001 scope.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
-
- ISO 22301: 2019
- ISO 22301: 2019
- ISO 9001:2015
- ISO 20000-1:2018
- ISO 27017:2015
- ISO 27018:2019
- CMMI Level 5 for Services V2.0
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
EDIT
Espire is having ISMS Framework which is compliant with 27001:2013, 27017:2015 and 27018:2019. we have appointed a Chief Information Security Officer (CISO), who is responsible for ISMS process implementation and reports to MD. We have a security team, who is responsible for security review, audits and improvement of existing ISMS practices. this team ensure ISMS risk assessment is being done for
current system vulnerabilities and its mitigation approach
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
The ITIL Change Management Continual Process Improvement
methodology is used to manage change. All changes are considered and
assessed on business and security impact by the Change Advisory Board
before implementation. - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
Potential threats are rated on risk, likelihood of occurrence and potential
impact of the threat. Patches are developed, tested and released as soon
as approved. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
Security and Compliance dashboard real-time monitoring Email alerts
Automation where appropriate - Incident management type
- Supplier-defined controls
- Incident management approach
-
Broadly, the process is defined as under:
1. Pre-incident Preparation,
2. Incident Classification & categorization,
3. Incident Prioritisation,
4. Defining SLAs for Incident closure (based on Severity),
5. Incident Identification,
6. Reporting of Incident through automated tools (Power Apps or SharePoint),
7. Incident Response,
8. Monitoring of Incident,
9. Communication,
10. Incident Investigation,
11. Disciplinary Action.
If needed We provide the incident reports using SharePoint Tool and Root Cause Analysis.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Covid-19 recovery
-
Covid-19 recovery
The health and well-being of all of employees is our top most priority for Espire during COVID-19 outbreak. Work from Home Guidelines during Covid-19 were formulated and shared with all employees in March 2020 prior to lockdown. Multiple forums initiated to stay well connected with employees or their managers at all times. Several initiatives were taken by Espire to allow all employees to work with ease during these tough time of Covid-19 like Paid quarantine leaves for employee affected by Covid-19, Multiple Vaccination Camps organized at Espire office, India for employees and their families in collaboration with one of the most reputed hospital chain in India. Vaccination cost during these camps was borne by Espire for employees. Alternatively, reimbursement of vaccination cost was provided. Now by seeing threat due to Covid-19 has reduced significantly management has decided to open office in Hybrid mode. All the necessary arrangements have been made for the same. Detailed Guidelines are formulated to provide an overview of Espire's phased approach of getting employees back to office like Full vaccination is a pre-requisite to report to office. Employees needs to submit vaccination certificate to HRD before entering into office premises. Temperature check at entry gate for employees and visitors, sanitization arrangements, maintaining social distancing, wear masks etc. Espire remains committed to complying with Government guidelines, at all times. - Equal opportunity
-
Equal opportunity
Espire is committed to being an Equal Opportunity Employer and providing equal opportunities without any discrimination on grounds of gender, age, culture, nationality, ethnicity, political and religious beliefs, sexual orientation, and other attributes. We remain zero tolerant to any discriminatory treatment or harassment in any form. Espire strive to attract, develop and retain people with different perspectives, experience and backgrounds to support us in our strategic journey. Our focus is to have wider and more diverse talent pool in Espire without discriminating in any process. We ensure fairness with regard to compensation, growth opportunities(vertical/horizontal), transfers, training and competency development purely based on ability and merit and irrespective of social identity. We also promote a harmonious working environment in which our employees are treated with dignity and respect. We encourage employees to take positive action towards promoting equal opportunity throughout the organization and provide an enabling environment where employee feels empowered to come up with suggestions to meet organization goals. We ensure and maintain a work environment free of harassment and intimidation and coercion at all office locations and in all facilities at which employees are assigned to work. We ensure that equal opportunity is provided to physically challenged/physically disabled, unless not a limitation for the resource for being able to do the assigned role/job effectively. Espire will ensure adherence to the laws of the land with regard to employment norms and will not indulge in practices such as employing child labor, bonded labor etc.
Pricing
- Price
- £200 to £800 a user a day
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Assessment , POC Solution and Estimation, Demonstration can be offered as complimentary with our services.