READY COMPUTING LIMITED
Lot 3 Cloud Support Services
Ready’s Cloud Support Services offering is fully managed, cloud-based, and designed for mission-critical applications and systems. Based on our years of experience hosting and managing IT platforms, Ready developed this offering to allow clients to focus on their businesses instead of their IT infrastructure and associated operations.
Features
- Multitier support
- Active operational metrics to allow for operational performance tuning
Benefits
- Regulatory compliance for highly secure access and controls
- Staff with extensive IT industry certifications, experience, and expertise
- Multitier support model for application and system management
- Flexible solutions with 24/7 support or just during business hours
- Multichannel client communications portal
Pricing
£1,000 a unit
Service documents
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Framework
G-Cloud 14
Service ID
5 3 8 4 5 1 1 2 6 6 3 3 6 2 3
Contact
READY COMPUTING LIMITED
Philip Colbourne
Telephone: 020 755 06328
Email: info@readycomputing.com
Planning
- Planning service
- Yes
- How the planning service works
- Ready is committed to working with clients to assess and implement training strategies to optimise your success. We provide a presentation for transition to service, provide virtual or on-site training of the client's users on the service, and provide user documentation. Our approach includes validating and confirming a number of key project success criteria with the client (e.g., SLAs, processes for organization, roles and responsibilities, communications).
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- We train users on initiating and managing service requests.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
After Ready and the client lay out the business requirements, we document a detailed program which is feasible, robust, and brings long-term value to the client. This includes mutual agreement on the expectations and path to a successful program.
After receiving client sign-off, Ready will implement the program according to the documented client expectations. We will review support plans with the client and fully transition the program to Ready Wellbase Services. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
QA/QC consists of both administrative and procedural activities implemented in a quality system so that any requirements and goals for software and services are fulfilled. We use systematic measurements and compare those metrics to a standard to monitor and provide feedback.
Within the testing process, multiple checkpoints and handoffs occur between team members to complete the review process. These review checkpoints include peer review and formal review.
Ready mitigates potential problem areas through a proactive strategy of engagement on multiple levels. This includes regular and open communication with the customer; clearly mapping project-specific requirements into KPIs and SLAs that are monitored and reviewed regularly for compliance.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
-
Ready provides IT managed services to fully manage and support clients' operational environments, including their application and IT infrastructure. We offer Tier 1 and Tier 2 support models alongside Tier 3 vendor management to assist at multiple levels.
Our support services provide a multichannel client communication portal to communicate efficiently with our support teams. This enables our clients to create online tickets, track issue status, and observe specific actions taken on reported problems, while having multiple options for channels of communication. This is the same communication interface Ready staff use to resolve and track activity, so information about a specific issue is always current and transparent.
Our support portal allows us to escalate major incidents, prompting the right Level II and III teams to immediately act and begin resolution. We can even create chat channels and set up video conferencing to accelerate collaboration and automatically record all actions with a rich incident timeline.
Service scope
- Service constraints
- Ready only provides remote support.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Response time differs based on severity of the issue.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Ready has a thorough understanding of accessibility requirements, especially as they relate to Information and Communication Technology (ICT). Since January 2017, when the Access Board updated accessibility requirements for Web Content Accessibility Guidelines (WCAG) to the 2.0 AA standard, we have actively found ways to integrate these requirements into our product and service offerings to be as compliant as possible.
- Web chat accessibility testing
- We strive to make our products and services as accessible and simple to use as possible. This includes conforming to federal, state, and local ICT compliance requirements. Specific areas of focus include communication methods, graphical user interface appearance of products, general navigation of any of our products, and simplified color schemes. These are only some of the key aspects we look for when integrating and infusing accessibility compliance standards into our products and services.
- Support levels
- We offer Tier 1 and 2 support models and Tier 3 vendor management to assist clients at multiple levels.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- None
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- QAS International
- ISO/IEC 27001 accreditation date
- 16/03/2022
- What the ISO/IEC 27001 doesn’t cover
- Ready's management systems (e.g., policies and procedures that prove our standard of delivery) are certified, but none of our products, such as Channels 360.
- ISO 28000:2007 certification
- Yes
- Who accredited the ISO 28000:2007
- QAS International
- ISO 28000:2007 accreditation date
- 16/03/2022
- What the ISO 28000:2007 doesn’t cover
- Ready's management systems (e.g., policies and procedures that prove our standard of delivery) are certified, but none of our products, such as Channels 360.
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Tackling economic inequality
Ready tackles economic inequality by helping organisations to lessen health disparities caused by socio-economic factors, such as lack of housing, food insecurity, ethnicity, and other Social Determinants of Health (SDoH). For example, we integrate clinical, SDoH, and other relevant data to support healthcare and social care professionals, in particular with our Lot 2 Cloud Software Channels360 workflow and care coordination solution.Equal opportunity
Ready helps organisations provide equal opportunity for healthcare services by implementing integrated health IT and data solutions to help inform their care. Solutions, such as our Lot 2 Cloud Software Channels360 workflow and data management offering lessens health disparities caused by socio-economic factors, such as lack of housing, food insecurity, ethnicity, and other Social Determinants of Health (SDoH) by integrating clinical, SDoH, and other relevant data to aid in decision-making.Wellbeing
Ready implements solutions to promote whole health and well-being which includes both clinical and socio-economic factors. Solutions, such as our Lot 2 Cloud Software Channels360 workflow and data management offering, promotes wellbeing by providing organisations with data and tools to improve individual and community health. Channels360 integrates clinical, Social Determinants of Health (SDoH), and other relevant data to make the data "actionable" - automating and prioritising care for individuals.
Pricing
- Price
- £1,000 a unit
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@readycomputing.com.
Tell them what format you need. It will help if you say what assistive technology you use.