Rainmaker Solutions

Indr Software

Indr is a Software-as-a-Service (SaaS) offering that implements a proven methodology for accelerating human-centered transformation, reducing your reliance on external consultants. Through automating user research and blueprinting, it allows you to focus on where to act, and why, to solve critical organisational challenges and deliver lasting, imactful change.

Features

• Automate the collection of insight from a network of users
• Cluster users to build personas
• Capture stories from users to rapidly build service blueprints
• Identify opportunities for improvement through AI & cluster analysis
• Prioritise opportunities for change
• Redesign your services through user-centric tools and approaches
• Build robust business cases to understand financial improvements
• Capture and manage risk associated with transformation
• Create a roadmap of change that directly solves users' challenges
• Reuse gathered insight to further accelerate transformation

Benefits

• Visibility, organisational alignment and control of digital transformation initiatives
• Reduced risk, cost and delay
• Accelerating service launch and successful change
• Data-led roadmap to achieve transformation
• Enable visualisation of where to act and why
• Reduced reliance on external consulting & agency spend
• Reuse gathered insight to further accelerate transformation

£34,900 a licence a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@rainmaker.solutions. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

538506923462584

Contact

Tenders Department
0330 223 4407
tenders@rainmaker.solutions

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: NA
• System requirements: None (browser-based system)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We will determine an SLA that matches user needs in each case. Our minimum response time is 30 minutes and this applies 24/7/365.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We will determine an SLA that matches user needs in each case. Our minimum response time is 30 minutes and this applies 24/7/365.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We have onboarding help through user documentation. We also provide video examples, walkthroughs, and best practice for users
• Service documentation: Yes
• Documentation formats:
  • HTML
  • Other
• Other documentation formats: Video
• End-of-contract data extraction: Full reporting available to extract all data on demand
• End-of-contract process: Customer data will be deleted in 90 days unless an export is requested, which may be at a small additional charge

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Indr was developed using a responsive web design that will automatically adjust for different screen sizes and viewports and can be used on mobile.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: TBD
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: No testing with users of assistive technology has been completed
• API: No
• Customisation available: No

Scaling

• Independence of resources: Indr is designed as a scalable architecture with a deployment model capable of responding to increased traffic and usage spikes. Leveraging Amazon's elastic compute capabilities, we can automatically and proactively deploy additional resources to meet rising demand.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide user engagement reporting statistics.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Indr Inc

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Full reporting available to extract all data on demand
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Indr offers 99.95% uptime
• Approach to resilience: Indr is designed as a scalable architecture with a deployment model capable of responding to increased traffic and usage spikes. Leveraging Amazon's elastic compute capabilities, we can automatically and proactively deploy additional resources to meet rising demand.; ; We deploy the service to different AWS Availability Zones within a Region for redundancy.
• Outage reporting: Email alerts are issued on service outages

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Indr use Role Based Acccess Controls that require users have special permissions to access any management function within the application.
• Access restriction testing frequency: At least once a year
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Indr Inc holds SOC 2 Type 2 certification

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Indr Software achieves SOC Type 2 standards
• Information security policies and processes: Indr Software achieves SOC Type 2 standards; ; SOC2 requires all employees to accept all stated company security policies and maintain records of such. Indr use a 3rd Party system called Drata to track this.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change managment is managed using an internal tickeing system which require sign-off from various stakeholders before any change is made to production systems.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We use AWS Inspector automated reporting to tell which CVE vulnerabilities our Ec2 instances are susceptible to and patch appropriately.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Indr utilise Crowstrike Dashboards to be notified of any incident in our organisation or service infrastructure, responding to any incident immediately.
• Incident management type: Undisclosed
• Incident management approach: We have a predefined process. ; ; Incidents can be riased either internally or externally. ; Internal incidents will come from our Endpoint Detection & Response (EDR) platform vendor Crowdstrike which continually monitors our systems for threats or breaches.; External incidents can be raised by users through a special email address that is published on the site. ; ; All incidents will be reviewed within one hour to determine priority and severity and escalated appropirately through an internal ticketing system. ; ; We will provide a Root Cause Analysis report to customers within 14 days of incident.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Rainmaker doesn’t operate fixed offices, meaning we are able to keep our core environmental impact to a minimum. We cement this through a series of sustainable decisions throughout our business operations, to ensure we look after our communities.; ; We offer all colleagues access to a Cycle2Work scheme, encouraging them to reduce carbon emissions wherever possible. We also promote remote working to reduce our carbon emissions from commuting and business travel. Where travel is unavoidable, we commit to offset carbon emissions either directly with the travel provider or through a third party scheme.; ; We have also actively chosen to extend the operating life of all technology devices, rather than replacing them on a regular cycle. By replacing only at the point of need, and not maintaining surplus hardware stock, we are reducing the consumption of new devices. When devices do need replacing, we return factory-reset devices to the manufacturer for recycling.; ; As members of CarbonNeutralBritain we are also actively seeking ways to minimise travel with our clients to reduce our climate footprint, and dramatically reduce the number of in-person meetings.

  Covid-19 recovery

  Our Covid-19 response included supporting people and communities to manage and recover from the pandemic’s impact, as well as establishing new ways of working and delivery of physical and mental health support services. Rainmaker provided critical, urgent support to organisations and businesses to manage and recover from the impacts of Covid-19 through expert advice, guidance, and tooling set up for a number of local authorities to enable remote and hybrid working, and supported the rollout of digital tools for organisations impacted internationally.; ; We have demonstrated this through both client engagements and our company culture:; - For Surrey Heartlands, we worked with CCGs, trusts, healthcare providers and charities to develop a portal for organisations to publish, market and track attendance to virtual wellbeing services, connecting vulnerable residents with critical mental and physical health services.; - Our chosen charity, The Buffalo Foundation, has supported communities severely affected by food shortages, furlough/redundancies, and changes in living conditions.; - Publicly released Remote Working Guidance in April 2020 and made this available publicly, enabling others to adopt a more flexible approach to working location to protect staff.; - Internally, we increased our support of staff through additional confidential calls, giving staff the opportunity to discuss worries and concerns related to the pandemic with additional support from independent HR Advisors.; - We also regularly remind staff to look out for each other in terms of stress response to the pandemic and continually consider their own mental, as well as physical, health; - To support a distributed staff network, we introduced changes that improve remote working and foster collaboration and community across the company. These include Monday check-ins, regular socials, virtual Rainmaker days, and guidance on using digital tools effectively.

  Tackling economic inequality

  Since our inception Rainmaker has remained committed to transforming economic inequality. ; ; We’ve done this at the very heart of government; Rainmakers were involved in the creation of GCloud - the open, transparent marketplace for Government to buy digital products and services - that disrupted the public sector procurement landscape, significantly reducing procurement costs and offering increased agility, value and achievement of outcomes. Over 4,200 suppliers are listed on GCloud, with £7bn+ services bought to date.; ; We have been advocates of supporting innovation, disruptive technologies and driving the adoption of new solutions to deliver better value for money and higher quality services for over a decade.; We have also earned an enviable reputation for helping organisations become genuinely adaptable and enabling, through disaggregation and disruption of monolithic silos, introducing transformed supply chains that bring lower cost, greater diversity amd or higher quality goods and services to clients including MHCLG, IOPC, FSA and Birmingham City Council. ; ; Furthermore, we know that the strength of any collaborative supply chain comes from shared values and principles not just at a commercial level but also between staff, customers and end-users.; ; Our long history of collaboration with other organisations as prime or sub-contractor to solve challenging problems has resulted in robust processes, values and principles that guide our engagement with clients and partners and outline how we collaborate throughout the engagement and beyond. Our experience includes:; - GDS’ Global Digital Marketplace, working as equal partners in a multi-supplier contract ; - London Borough of Croydon, leading five other suppliers to develop and transition to a new service model. ; ; Ultimately, Rainmaker exists to make a difference. We recognise and activity play our part in tackling social inequality wherever we can.

  Equal opportunity

  Since our inception, we have been committed to creating opportunities that truly transform lives and outcomes, whilst bringing brilliant minds into our workforce.; ; In the UK our current focus is firmly on unlocking the incredible resilience and thinking of our children looked after within our care systems, and enabling better opportunities to enter the workforce with skills in user research, service design, policy reformation and digital service delivery.; ; In South Africa, our focus remains on tackling the inequality that forces many young people to become stuck in a cycle of violence, crime and drugs. Through our academies, we actively intervene with education and sporting at key times to divert the course of the young person’s life and create new generations of brilliant minds in our industries. We do this through our active support of The Buffalo Foundation, a charity established by our founders and for whom we cover all operating expenditure.; ; Beyond our charity work, we actively support all Rainmakers involved in mentoring young people from disadvantaged backgrounds with opportunities to place mentees into secondments and contract roles, whilst also influencing staff, suppliers, customers and communities through the delivery of the contract to support disabled people by leading by example, ensuring our teams demonstrate the brilliance that enables diverse teams to deliver exceptional outcomes.; ; Finally, as signatories of the Tech Talent Charter, continuing to use (and contribute to) the Open Playbook to increase inclusion and diversity in the tech workforce, we're promote and advocate equal opportunity within our own workforce. We are also members of the Disability Confident scheme, ensuring we eliminate conscious and unconscious discrimination from our recruitment and supply chain practices.

  Wellbeing

  Rainmaker is committed to supporting the wellbeing of staff, associates and our clients throughout engagements. Our supportive, enabling culture is incredibly important to us and healthy team members are firmly at the heart of this. Mental health is openly discussed throughout the organisation, ensuring that staff feel able to take time off work to address mental health challenges. If the need arises, we support individuals to access services to address specific concerns. We have also introduced regular (weekly) online meetings to check in with and see how life - not just work - was going, to preserve our feeling of camaraderie and connectedness.; ; We encourage participation in charity challenge events which, as well as doing good in communities we support, has the additional benefit of promoting physical health and wellbeing amongst staff. We provide access to coaching and training plans to support staff that wish to take on a physical challenge. Such large challenges aren't always for everyone though, and we regularly promote the benefits of getting outdoors and staying physically active - especially with a distributed, remote workforce.; ; Whilst Rainmakers are used to working from any location and all capable of working from home, the impact of working alone is something we keenly monitor and mitigate. We've actively introduced opportunities to physically get together to refresh the bonds between individuals by providing opportunities for co-working days to encourage staff to meet up. We run regular all-staff 'Rainmaker Days' where we encourage participation from teams across all of our clients.

Pricing

• Price: £34,900 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@rainmaker.solutions. Tell them what format you need. It will help if you say what assistive technology you use.