Logicalis UK Limited

Cisco Meraki Cloud Networking Service

Logicalis provide a range of services for Cisco Meraki Cloud Networking, including cloud controlled wired & wireless , secure SD-WAN with SASE, smart cameras for security and CCTV and a range of IoT sensors for all smart building requirements. All fully managed by Logicalis via simple, comprehensive cloud hosted dashboard.

Features

• Single-pane of glass to manager all devices
• Secure Wired and Wireless Connectivity
• Secure Software-Defined WAN (SD-WAN)
• Design and commissioning of SASE solution for integrated Cloud Security
• Smart security camera system health monitoring
• Remote troubleshooting so you never miss anything
• Regular features upgrades, including analytics and continuous security patches
• Collect and correlates deep activity data across multiple vectors
• Ease of use through Zero touch provisioning

Benefits

• Visibility of solution performance from anywhere via dashboard
• Smarter, more sustainable workplace with Meraki environmental sensors
• Agile, secure and observable network topologies
• Reduced load on staff with proven and effective rollout capabilities
• Secure and reliable remote home worker solution
• Improved site security with smart cameras and sensors
• Central Security Visibility - Increase risk visibility
• WAN Traffic optimisation over all available paths between sites/multi-cloud environments
• Access to experienced Logicalis Cisco Certified Professionals
• Access to Cisco Eco-System Experts for specific use cases

£0 to £100 a user

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.management@uk.logicalis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

538896461779592

Contact

Leah Shafik
01753 777200
bid.management@uk.logicalis.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Some elements of this service does include on-premise components. However, any planned/unplanned maintenance would only ever apply to the cloud hosted management dashboard and will not affect the service and daily operation of the network in any way. OS upgrades, new feature releases and security patches will be arranged to suits your organisation.
• System requirements: Internet connectivity

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24/7/365
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard 9-6.30pm 5 days a week support is complimentary to Trend Micro customers.; ; Premium Support is 24x7 and charged based upon which solution is being supported.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Logicalis Professional Services
• Service documentation: No
• End-of-contract data extraction: Logicalis Professional Services
• End-of-contract process: Logicalis Professional Services

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The Meraki dashboard Application Programming Interface (API) is an interface for software to interact directly with the Meraki cloud platform and Meraki-managed devices. The API contains a set of tools known as "endpoints" for building software and applications that communicate with the Meraki dashboard. Use cases include provisioning, bulk configuration changes, monitoring, and role-based access controls. The dashboard API is a modern, RESTful API using HTTPS requests to a URL and JSON as a human-readable format. The dashboard API is an open-ended tool that can be used for many purposes. Here are some examples of how it is used today by Meraki customers:; ; Add new organizations, admins, networks, devices, VLANs, Service Set Identifiers (SSIDs); Provision thousands of new sites in minutes with an automation script; Automatically onboard and off-board new employees' teleworker device(s); Build your own dashboard for store managers, field techs, or unique use cases
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Custom policy configuration across the entire service

Scaling

• Independence of resources: The Meraki dashboard is a Cisco publicly hosted cloud service with 100% uptime over the last 5 years. Fully scalable to millions of users without any impact on service performance.

Analytics

• Service usage metrics: Yes
• Metrics types: Full reporting capability on end user devices, by user, device, group, location. Full reports on security activity by threat, location, type
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Cisco

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Via the console
• Data export formats: Other
• Other data export formats: User defined
• Data import formats: Other
• Other data import formats: User defined

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.9% up time
• Approach to resilience: Multiple instances hardware and data centres
• Outage reporting: Email Notification

Identity and authentication

• User authentication needed: Yes
• User authentication: Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Access granted to specific users
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 31-12-2022
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO/IEC 27001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: A service desk will track changes using ISO 20001 accredited process, hosted on our service now ITSM platform.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Because Meraki is a cloud based solution, the vendor will constantly assess the platform for vulnerabilities and deployed patches as part of the cloud based service.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Cisco monitor and manage their end to end service for protective monitoring.
• Incident management type: Supplier-defined controls
• Incident management approach: Logicalis uses the ISO 20001 certification for incident management.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Take a look at our latest developments: Carbon neutral on scope 1&2 by 2025 - Announced intent to be carbon neutral on scope 1 and 2 by 2025. Engaged EcoVadis – Partnered with EcoVadis to provide a holistic understanding of our ESG performance. Carbon Disclosure Project – Deepened our scope with the CDP. SBTi – Committed to Science Based Targets initiative, joining the largest group of companies actively driving the reduction in global emissions. Launched customer sustainability score – Developed scoring mechanisms that enable customers to understand their IT emissions with recommendations, all available as a managed service.

  Equal opportunity

  Diversity, equity and inclusion activities From our global inclusion council to unconscious bias training for all employees, we empower our employees to create an inclusive environment.

  Wellbeing

  Innovation drives creativity and when people from diverse backgrounds work together, the more innovative and creative that team is likely to be. Our people are critical to our ongoing success and together we can create an environment where everyone can belong, grow and thrive. We are committed to making Logicalis the best it can be through our people and in FY23 we were recognised as being a 'Great Place to Work' in 12 countries.

Pricing

• Price: £0 to £100 a user
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free 14-day trial of the Meraki service available.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.management@uk.logicalis.com. Tell them what format you need. It will help if you say what assistive technology you use.