Digital Space Cloud Services Limited

Digital Space Microsoft Teams Backup as a Service

Our Veeam Office 365 Backup service backs up your critical Office M365 data from Exchange Online, SharePoint Online, Teams and OneDrive, for Business on a schedule and retention you define. With data encrypted in transit and at rest.

Features

  • Backup M365 Microsoft Exchange, SharePoint and, Teams OneDrive outside Microsoft
  • Fully managed backup and restoration solution
  • Simple and flexible price based on capacity and user count
  • Specify the schedule and retention policy you need
  • Solution includes all Veeam licences and storage
  • Encryption of data in transit

Benefits

  • Know your critical Microsoft Office 365 data is securely backed-up
  • Meet legal and compliance requirements with customisable retention policies
  • Protect against accidental deletion and security threats
  • Easily and quickly increase backup capacity to meet demand
  • Low maintenance, we setup jobs and perform restores on request
  • Fully managed, we ensure backup jobs have run every day
  • Work with a trusted partner to reduce infrastructure management overhead

Pricing

£2.50 a user a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@digitalspace.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

5 3 9 4 4 5 3 9 6 9 2 3 0 6 2

Contact

Digital Space Cloud Services Limited Gary Beddow
Telephone: 0333 220 0222
Email: frameworks@digitalspace.co.uk

Planning

Planning service
Yes
How the planning service works
We help buyers plan for and make best use of cloud technologies allowing them to take advantage of the flexibility, reliability, scalability, security and cost reductions such a system brings. Service delivery is ensured by your dedicated technical account manager supported by service delivery managers and our team of cloud support engineers.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Veeam
  • Microsoft Teams

Training

Training service provided
Yes
How the training service works
We provide custom training both on native AWS and on our AWS products. This can be included in an implementation project.
Training is tied to specific services
Yes
Services the training service works with
  • Veeam
  • Microsoft Teams

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Digital Space offers a full setup and migration service including discovery, user (and technical) story development, high level and detailed design, implementation, integration, data migration, testing, training, and release. Customers receive a welcome pack containing details of the service, key contacts, processes and services that they should be aware of.
Typically, initial on boarding and introductory usage of the platform is covered during the project delivery to ensure customers maximise the value of their investment. Additional, focused training is available at an extra cost.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Veeam
  • Microsoft Teams

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We ensure that new infrastructure is fit for purpose by agreeing the design up-front with the client; performing our own tests; asking them to test and sign it off; and then supporting external testing if required.

Where possible, we build environments from scripts such that we can regenerate them rapidly and reliably.

We test client satisfaction with ongoing support services through monthly Service Review meetings. In these, we ask a standard set of quality assurance questions, requiring clients to give us an overall score for our service. Scores below 8 / 10 result in action plans and internal escalation.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Cyber security consultancy

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
Our UK based service desk and support team provide 2nd and 3rd line support for customer environments.

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
Initial response is based on the priority of the request:
Critical: 10 minutes
High: 30 minutes
Medium: 30 minutes
Low: 1 day
Working hours in each case.
Further details on response and resolution times are provided in the Service Definition for our Digital Space Managed Support Service
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We provide 3 levels of support:
1: Monitor
2: Administer
3: Manage
24/7 add-on to any of the above levels.
See more detail in our Service Definition for Digital Space Managed Support Service.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Veeam

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus Isoqar Limited
ISO/IEC 27001 accreditation date
25/8/2021
What the ISO/IEC 27001 doesn’t cover
Nothing - all areas of our business
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
ISO27017 Cloud security

Social Value

Fighting climate change

Fighting climate change

We monitor and publish our carbon emissions annually and have committed, via the Science Based Targets Initiative, to reduce them by 42% by 2030 against 2020 levels. We hold ISO14001 and have a Corporate Social Responsibility group that meets monthly to design and deliver improvement projects including improvements to the energy efficiency of our data centres. We use virtualisation technologies to improve consolidation of workloads and utilisation in our data centres and then use a combination of building management systems, free-air cooling, cold aisle containment and battery storage to maintain high Power Usage Effectiveness (PUE).

We enable our customers to reduce their emissions through use of our private and public Cloud services which are typically 80% more energy and carbon efficient than on-premises systems. Our SD-WAN services enable re-use of networking hardware and we provide recycling and re-use of laptops through our partners.

We gained a bronze award in 2022 from EcoVadis for being in the top 50% of the companies for whom they track Corporate Social Responsibility.
Tackling economic inequality

Tackling economic inequality

Digital Space is tackling economic inequality primarily by recruiting Apprentices. Digital Space has a programme in place to source local apprenticeship talent for several of our first line roles. These apprentices are then developed into the business. Key areas of focus for the scheme are our Network Operation Centre and Helpdesk 1st lines, Customer Services and Sales. We will also look to take Product Managers, HR and Administration/Finance apprentices on an ad hoc basis. Our apprenticeship programme works with local schools but also partners with specialised external companies to ensure we get the right talent for the future talent pool of our business.

More generally, Digital Space creates employment for approximately 200 positions in the company head office and warehousing facilities in Newark, with the remaining 150 roles located across all regions of the United Kingdom.
We support home and flexible working, offer salary sacrifice for childcare vouchers, and all staff have the opportunity to opt into private health and dental care schemes. In addition, an Employee Assistance Programme is provided free of charge.
Each year, the team at Digital Space chooses a charity to support and raise money for through numerous fundraising activities and initiatives.
Equal opportunity

Equal opportunity

Digital Space addresses equal opportunity by ensuring that everyone is treated with dignity and respect at work. We enforce and regularly review a number of HR policies, ensuring that all employees are treated as individuals, fairly and without bias, including through recruitment, training, promotion and career development and our values or “ways of working” reflect that.
The company aims to create a workplace where employees are confident of fair treatment, have access to opportunities and where the company has a mechanism for solving any problems that occur.

Digital Space supports the Equality Act 2010, where “equal opportunities” upholds the idea that all employees should be entitled to and have access to all of Digital Space’s facilities at every stage of employment, including the pre-employment phase.
That means every employee at Digital Space should have:
• An equal chance to apply and be selected for posts pre-employment
• An equal chance to be trained, developed, and promoted whilst employed with the company
• An equal chance to have their employment terminated equally and fairly
Employees have the right to:
• Fair practices and behaviour in the workplace
• Fair allocations of workload
• A workplace that is free from unlawful discrimination, harassment or bullying
• Merit based selection process for recruitment and promotion
• Fair processes to deal with work-related complaints and grievances

We have completed the government's Modern Slavery Assessment Tool and are working to educate our staff so that they are more aware of potential issues.
Wellbeing

Wellbeing

Digital Space provides a number of facilities for its staff to encourage a healthy work environment. Employees at Digital Space benefit from discounted physiotherapy sessions, the bike to work Government scheme and a range of discounts on products and services, including gym membership. The company offers a free corporate healthcare cash plan – Medicare benefits include cashback on prescriptions, consultations, diagnostic tests, scans, and complementary/alternative therapies. This also includes a 24/7 health and stress-related helpline service in order to assist with better mental health.

The company's objectives are to promote the health and wellbeing of all colleagues and to provide a safe working environment. This is evident in the investment made in the Newark office refurbishment, creating an agile workspace including several standing workstations to help prevent health conditions arising from prolonged sitting, along with new ergonomically designed chairs with body balance mechanisms.

We encourage and invest in our staff's ongoing career development, recommending and supporting training and further education across all teams and disciplines. We also work to encourage information sharing including regular 'all hands' meetings, weekly video presentations and the OfficeVibe survey tool which asks all employees to answer a number of questions about how they feel they're being treated and how this could be improved on a weekly basis.

Pricing

Price
£2.50 a user a month
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@digitalspace.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.