Reply Limited
Business Analysis Services
Leverage Reply's Business Analysis Services to explain complex business challenges and unlock strategic insights to streamline operations. Our expert analysts employ cutting-edge methodologies to map out processes, identify improvement opportunities, and drive end-to-end transformational change, ensuring your organisation's objectives are timely met, with precision and compliance, and adopting innovative solutions.
Features
- Cutting-edge methodologies to identify and map Business Processes
- Thorough Business Process Analysis
- Identification of transformational change opportunities in mapped processes
- Outline of Business Process Improvement opportunities
- Identification of Innovative solutions aligned to your organisation's objectives
- Restructuring for RPA adoption
Benefits
- Ascertain gaps and complexities in Business Processes
- Gain strategic insights into the challenges your business faces
- Intelligence on transformation impact and high-value areas
- Standardisation and Optimisation for efficiency, productivity, resilience and compliance
- Discover new ways of working and right technology leverage
- Unlock the true value of Process Automation
Pricing
£885 a unit a day
- Education pricing available
Service documents
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Framework
G-Cloud 14
Service ID
5 3 9 5 6 0 0 1 8 9 8 9 1 6 5
Contact
Reply Limited
Chris Wright
Telephone: 0207 730 6000
Email: glue.frameworks@reply.com
Planning
- Planning service
- Yes
- How the planning service works
- Reply has extensive experience of planning for Cloud adoption and the associated technical, data migration and user preparation. Our planning is guided by our Business Outcomes Driven Enterprise Architecture approach, listed by Gartner in their Market Guide. The Approach is deployed with major high street names as well as Government Departments, Agencies, Local Authorities and Housing Associations. Starting with Business Analysis we capture requirements maintaining a focus on the Business Objectives and develop supporting processes (L0-L5). Within the Business and Enterprise (Future State), Application and Solution, Information and Data, Integration and Service, Technical, Infrastructure, Cloud and Security Architecture(s) we develop transition and migration states and roadmaps to include to ensure the business and its customers face as little disruption as possible, ensuring disruption is positive. We can provide SQEP and experienced ISPMs/Scrum masters to manage transition, evolution and migration at Programme, Project/Scrum and Work Package levels, building in compliance with ITIL and GDPR. Planning can be formal APMP or PRINCE2 but we are also experts in Agile working.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- AWS - Amazon Web services
- GCP including Google Cloud Platform and Google Suite
- Microsoft including Azure, M365, D365
- Oracle
- IBM
- Open Source and bespoke, evergreen and serverless
- Multiple Cloud architectures
- Leading Enterprise Architecture suites including Orbus, Mega
- Leading data management suites including Quest, Erwin, Collibra, Purview, Talend
Training
- Training service provided
- Yes
- How the training service works
- We can provide Google Cloud Platform (GCP), Amazon Web Services (AWS) and Azure specific training from experienced users and practitioners. The training can be formal instructor lead, via workshops, 1-2-1, webex, webinar or OJT and onsite mentoring. We also run labcamps and hackathons which can be opened to clients in some cases. Reply can provide ITIL service management and compliance training too. In addition Reply can provide TOGAF guided training and skills transference on the integration of the Cloud platform using products such as Mulesoft Anypoint. Instructors are mainly hands on architects, designers and developers with experience of implementation, integration and management. We have deployed Technical, Security, Cloud and Infrastructure architects who then move to directly support, mentor, upskill and provide knowledge transfer to current Networks staff, to prepare them for managing the hosting of platforms, systems, software and services with a Cloud provider. We can provide labcamps and hackathons for clients in some circumstances.
- Training is tied to specific services
- Yes
- Services the training service works with
-
- Amazon Web Services / AWS
- Azure
- Google Cloud Platform / GCP and GSuite
- IBM Cloud
- Oracle Cloud
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
Reply are one of the group of only 24 Premier Partners of AWS, globally; are Gold Partenrs with Microsoft, award wining Cloud Transformation partners (2019) with Oracle and Gold Parrtners with Google Cloud Platform. Reply is one of the largest consumers of AWS and Azure services in Europe supporting clients across the Public and Private sectors including Central Government, Local Government, Agencies, Trading Funds and NDPBs.
Reply has been recognised by Gartner for Business Outcomes Driven Enterprise Architecture Consulting which guides our approaches and methods including all aspects of migration. Reply architect, design , develop, deliver and support migration from onprem to public or private cloud, from private cloud to public cloud, public cloud to public clound or cloud to onprem. - Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Amazon Web Services / AWS
- Microsoft including Azure, M365 and D365
- Google Cloud Platform / GCP
- IBM Cloud
- Oracle Cloud
- Open Source, Low Code, No Code, Evergreen, Serverless
- Leading Enterprise Architecture tools including Orbus and Mega
- Leading data management tools such as Quest, Erwin, etc.
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Glue Reply are ISO 9001, ISO 27001 and Cyber Essentials Plus accredited, ICO Registered - Z 6411412 Open Group members and British Computer Society. Gartner Market Guide for Business Outcomes Driven Enterprise Architecture. Applying our ISO9001 processes, we work in highly regulated domains (NHS, Home Office, Banking and Financial Services, Energy and utilities) and apply the IP we develop in one domain, where it is Best Practice to others. This includes Data Protection and Privacy. We actively monitor quality of output which includes mutli-partite internal review of documents and artefacts for accuracy but also plain English and grammar. We provide all types of Testing and automation. Testers, Test Leads and Test Strategy resources include Integration, Performance, Automaton and SIT testers/testing and provide Test Driven Development. We have found that ensuring that the Test Approach (in the Test Strategy) is well developed and understood prior to any Agile project is crucial, along with Configuration Management. Testers are often provided with specific skills such testing of AWS, Google (GCP) and Azure based hosting solutions, and also those who work with Microsoft stack, including CRM and AX/ERP, Oracle, SAP, IBM and also with mobile platforms across iOS, Android and Windows.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security design
- Cyber security consultancy
- Security audit services
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
- We have a fully ticketed Support Desk available as part (costed option) of any service and or software we provide. Most projects without the Service Desk include a period of hypercare for any software or interfaces we have developed. we can provide various levels of support from 3rd/4th line working day passive support to 24/7 fully resourced response, with SLAs.
Service scope
- Service constraints
- As a policy we do not hold or access client data, unless appointed as a data Processor or Sub processor specifically. Where we are not appointed as a processor or sub processor we would not be responsible for customer or user data held within the customers systems hosted in the Cloud, which includes its quality. Where we have to use client data, we seek to only use client provided infrastructure which can include Citrix servers and VMs.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Response times will be agreed as part of a service level agreement with the client.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 A
- Web chat accessibility testing
- Web chat testing protocol will be agreed with the client as part of our service design process.
- Support levels
- We adapt our support to the needs of the users and can offer most support levels requested by clients. We have provided all combinations of first, second, and third line support to our clients; we have provided all combinations of UK business hours, UK extended business hours, US business hours and 24/7 support facilities to our clients. We have provided both real-time telephone support, email support, and on-call support. The costs of each of these models is tailored to the specific needs of our clients to ensure the right level of support is provided to the service in question. In all of our client engagements there will be a dedicated account manager – and typically a cloud support engineer or technical account manager depending on the needs of the client.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- QMS International
- ISO/IEC 27001 accreditation date
- 23/06/2017
- What the ISO/IEC 27001 doesn’t cover
- Covers: IT and Business Consultancy
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Our commitment to social value is integral to our values as a business built on an ethical approach demonstrating Glue Reply’s reliability, transparency and honesty.
We can support the buyer to deliver against the Social Value Model Theme of Fighting Climate Change through delivering additional environmental benefits enabling effective stewardship of the environment.
We are ISO14001:2015 certified and since 2012 we have reported our environmental credentials to the Carbon Disclosure Project (CDP.net). We have committed to being Carbon Neutral as a whole business by 2025 and Net Zero GHG emissions by 2030. We have a clear set of policies and action plan towards these targets.
Our certified environmental sustainability programme includes annual measurement and reporting of document printing, materials recycling, energy saving, energy efficiency, transport and energy consumption. Our KWH consumption per employee is calculated and our transition to renewables including percentage of renewables as a proportion of our total kWH consumption is reported. We complete an annual environmental policy and assessment for our supply chain partners. All our core systems are run in green cloud environments managed by certified providers.
Our cloud services are provided in a carbon-neutral manner including our direct supply chain. A proportion of this is achieved through carbon offsetting and we provide measurements on emissions that demonstrate offsetting ensures our contracts are carbon positive. Our preferred scheme is Forest Carbon (https://www.forestcarbon.co.uk).
At the start of the engagement we will agree the initiatives to implement, incorporate the agreed social value milestones into the wider programme and manage them alongside all other deliverables. A detailed project plan will be prepared and key performance measurements agreed to monitor the progress of the social value initiatives. We incorporate social value implementation and monitoring into the role of the Client Director.Covid-19 recovery
Our commitment to social value is integral to our values as a business built on an ethical approach demonstrating Glue Reply’s reliability, transparency and honesty.
We can support the buyer to deliver against the Social Value Model Theme of COVID-19 recovery through provision of employment opportunities and implementation of people health initiatives to help local communities manage and recover from COVID-19.
We have implemented initiatives to promote opportunities for those who face barriers to employment;
- Enrolled into the Nuffield Research Placement scheme (funded by Nuffield Foundation) to provide placements to disadvantaged and deprived year 12 students providing research opportunities. Individuals who perform well are offered a Degree Apprenticeship place.
- Run a Degree Apprenticeship scheme where we use Generation (a not-for-profit) to cross-train individuals from deprived backgrounds, without necessarily STEM backgrounds in technology. We partnered with Google who commit to provide engineering engagements and training and development on Google Cloud Platform related technologies.
As a responsible employer we have implemented the 6 standards of the Mental Health at Work Commitment, we support our employees no matter what situation they face and have appropriate structures for them to speak to neutral experts 24x7. Both employees and managers are trained on mental health. Post-COVID we actively promote physical activities and have revised working practices to inspire each employee to make their own choices to find their ideal work-life balance.
At the start of the engagement we will agree the initiatives to implement, incorporate the agreed social value milestones into the wider programme and manage them alongside all other deliverables. A detailed project plan will be prepared and key performance measurements agreed to monitor the progress of the social value initiatives. We incorporate social value implementation and monitoring into the role of the Client Director.Tackling economic inequality
Our commitment to social value is integral to our values as a business built on an ethical approach demonstrating Glue Reply’s reliability, transparency and honesty.
We can support the buyer to deliver against the Social Value Model Theme of Tackling Economic Inequality through provision of new business, new jobs and skills and incresaing supply chain resilience and capacity.
We have implemented initiatives to promote opportunities for those who face barriers to employment;
- Enrolled into the Nuffield Research Placement scheme (funded by Nuffield Foundation) to provide placements to disadvantaged and deprived year 12 students providing research opportunities. Individuals who perform well are offered a Degree Apprenticeship place.
- Run a Degree Apprenticeship scheme where we use Generation (a not-for-profit) to cross-train individuals from deprived backgrounds, without necessarily STEM backgrounds in technology. We partnered with Google who commit to provide engineering engagements and training and development on Google Cloud Platform related technologies.
- Run a Code for Kids initiative where we work with schools to teach over 3,000 children across a broad range of schools how to program.
We have a Supplier Code of Conduct and all our suppliers must comply in the areas of labour law and human rights, worker safety and environmental sustainability. Reply operates as set of SME type companies and we understand the benefits that this these organisations can bring and we often select SME’s as part of our supply chain
At the start of the engagement we will agree the initiatives to implement, incorporate the agreed social value milestones into the wider programme and manage them alongside all other deliverables. A detailed project plan will be prepared and key performance measurements agreed to monitor the progress of the social value initiatives. We incorporate social value implementation and monitoring into the role of the Client Director.Equal opportunity
Our commitment to social value is integral to our values as a business built on an ethical approach demonstrating Glue Reply’s reliability, transparency and honesty.
We can support the buyer to deliver against the Social Value Model Theme of Equal Opportunity through tackling workforce inequality, identifying and managing the risks of modern slavery and increasing representation of disabled people.
Glue Reply is committed to promoting equality and diversity and promoting a culture where we actively value difference and recognise people from different backgrounds and experiences bring valuable workplace insights and enhance the way we work. Making everyone feel equally involved and supported results in rewarding work experiences and fuels innovation.
We make employment decisions based on merit, qualifications and competence. Our workforce has high cultural diversity, above industry standards, and has higher levels of gender diversity than industry averages. We have a strong equality ethos and run a genuine meritocracy where individuals are assessed solely on their performance and how their contribution has helped further the organisation.
We are committed to preventing modern slavery in our corporate activities and supply chains.
We have implemented initiatives to promote opportunities to identify and tackle inequality in employment, skills and pay in the workforce.;
• Founding signatory of the Tech Talent Charter
• Women in Technology social network organises events and has an active community.
• Donated some of our BCS Corporate Membership places to Coding Black Females
At the start of the engagement we will agree the initiatives to implement, incorporate the agreed social value milestones into the wider programme and manage them alongside all other deliverables. A detailed project plan will be prepared and key performance measurements agreed to monitor the progress of the social value initiatives. We incorporate social value implementation and monitoring into the role of the Client Director.Wellbeing
Our commitment to social value is integral to our values as a business built on an ethical approach demonstrating Glue Reply’s reliability, transparency and honesty.
We can support the buyer to deliver against the Social Value Model Theme of Wellbeing through supporting the physical and mental health of the rowkforce and community.
As a responsible employer we have implemented the 6 standards of the Mental Health at Work Commitment, we support our employees no matter what situation they face and have appropriate structures for them to speak to neutral experts 24x7. Both employees and managers are trained on mental health.
We perform assessments on wellbeing regularly and our significant annual report on this covers a wide range of dimensions across the business. We present the findings to all employees whilst keeping individual information 100% confidential. We then have our focus group working on these results to drive a culture of continuous improvement
Post-COVID we actively promote physical activities and have revised working practices to inspire each employee to make their own choices to find their ideal work-life balance.
• Our active challenge on Strava rewards employees for taking breaks. For every mile they walk or run we give £1 to charity, with an extra £5 every time during work hours. #WorkLifeBalance has driven an active work-life balance culture with >70% peak uptake.
• Our staff also have access to on-line yoga and fitness programmes.
At the start of the engagement we will agree the initiatives to implement, incorporate the agreed social value milestones into the wider programme and manage them alongside all other deliverables. A detailed project plan will be prepared and key performance measurements agreed to monitor the progress of the social value initiatives. We incorporate social value implementation and monitoring into the role of the Client Director.
Pricing
- Price
- £885 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at glue.frameworks@reply.com.
Tell them what format you need. It will help if you say what assistive technology you use.