Yotta Alloy
Alloy represents the future for infrastructure asset management and environmental services. Through its connected asset management approach, organisations can harness and maximise value from the ever-increasing availability of data and connectivity in our fast-changing world. Alloy turns data into insights transforming the way you work and the decisions you make.
Features
- Alloy delivers a blend of core functionality and specialist functions
- Design and visualise any asset, component, defect, inspection, job etc.
- Use any network geometries (e.g. N/LSG, UKPMS, N/LLPG etc.)
- Manage inspections, defects, works orders, larger projects, schedules and budgets
- Service activities managed with handheld / In Cab mobile app
- Powerfully clear, flexible and logical workflow, permissions and team management
- Specialist Modules available e.g. Mayrise Street Works & NSG Maintenance
- Open and flexible API allowing integration with key business systems
- Alloy mesh facilitates mass sensor integration (IoT & Smart cities)
- Powerful search, querying, dynamic reporting / dashboards and data visualisation
Benefits
- Delivers the fundamental elements for effective asset and service management
- Effective highway asset management, environmental, commercial, waste & facilities management
- Manage Highways, drainage, structures, lighting, cleansing, trees, playgrounds, Streetworks
- Effective Estates, Property, Parks, Open Spaces, Grounds, Arboreal, Building maintenance
- Street lighting GN22, TR22, BSCP520 compliant reports, Energy codes, BV215b
- Reactive and planned maintenance / service activities with route planning
- Provides Safety inspections aligned to UKRLG COP and StreetManager Integration
- Improve communication, coordination and decisions through eliminating data silos
- Clearly understand asset/service performance, through powerful visualisations, WMS and reporting
- Trade Waste and Domestic Waste collections via an in-cab app
Pricing
£1,050 to £2,365 a user a year
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
5 3 9 5 7 5 4 4 1 3 2 7 9 1 9
Contact
CAUSEWAY TECHNOLOGIES LIMITED
Yotta UK Sales
Telephone: 01926 319 600
Email: YottaUKSales@yotta.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
-
Please refer to the “Yotta SAAS Agreement” document for planned maintenance agreements.
Minimum Spec: Modern web browser, 2GB RAM (free), Pentium 4 processor or higher. - System requirements
-
- Modern web browser
- Valid email address
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Our Support Desk opening hours are 7.30am to 6pm, Monday to Friday excluding public holidays in England. New support tickets created produce an automatic response from Zendesk. This states that the ticket will be reviewed, prioritised and assigned, and that a further email will be sent once this is done. Priorities and associated response times are as follows: *Urgent - Work begins within the next working hour *Work begins within the next 4 working hours *Normal - Work begins within the next 8 working hours *Low - Work begins within the next 16 working hours.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Support levels covered are operated by our help-desk, which operates between 7.30am and 6pm Monday - Friday (excluding public holidays in England) and customer portal, which is available 24 hours a day. When a ticket is raised via the customer portal outside of 7.30am - 6pm, the end user will receive an automated response advising of our Support hours and that we will pick the ticket up when we start. We provide an account manager who will provide details on additional support as required.
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
- A full onboarding plan is agreed at the start of the project covering the full implementation of Installation, Process and Data Reviews, Data Migration, Training, User Acceptance Testing, User Training and Go Live. A Yotta project team is assigned to each implementation and work on the project covering the full project life cycle through to a hand over to Support as the system enters BAU.
- Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- Alloy has support to export all customer data sets using common interchange formats such as CSV and ShapeFile. This can be achieved via the API.
- End-of-contract process
- Following a request to cease an Alloy licence in agreement with the Yotta licence terms and conditions, Yotta will cease to provide the service on the agreed date. All data will be exported and made available to the client either by email or FTP site in an agreed common format for a period of up to three months post-termination.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The mobile service is offered via a complementary mobile app and allows for offline working.
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 A
- Description of service interface
- The service interface is a modern web client which is accessible without the need for web browser plugins. The interface allows the user to import, view, edit and manage asset management related data. The interface allows the user to create automatic workflows when a predefined condition is satisfied. The interface also allows admin users to manage the system and data access permissions.
- Accessibility standards
- WCAG 2.1 A
- Accessibility testing
- Internal testing has been conducted.
- API
- Yes
- What users can and can't do using the API
- Both the Alloy web client and mobile application is built using the API and all functionality can be exposed to customers that have access to the system.
- API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- With Alloy it is possible to modify all data structures and extend them to support customer specific data sets. It is possible to define more complex relationships between data and configure access to the data on a per user basis.
Scaling
- Independence of resources
- Alloy has sophisticated infrastructure that separates customer databases and the resources used by them. Where long running processes exist we ensure that they are load balanced horizontally. We monitor all servers for KPI's and if thresholds are met we can bring online further resource to satisfy demand without taking the system offline.
Analytics
- Service usage metrics
- Yes
- Metrics types
- We provide detailed reports inside Alloy to log service usage for a customer. It is accessible to administrators of a customer.
- Reporting types
-
- Real-time dashboards
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Via the web client and API using standard formats
- Data export formats
-
- CSV
- Other
- Other data export formats
- Shape File
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- Shape File
- TAB File
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- A regular Maintenance Window, during which the service may be unavailable without further notice, occurs once a month outside of the core hours. The service should normally be available outside of this maintenance window. Core Hours for the service are 0600 – 2000 on Working Days. The service is intended to be available 100% of the time during Core Hours.
- Approach to resilience
- Information available on request
- Outage reporting
- Email alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Deployment and patch releases are automated, this limits the access required by any development team member. Only the administrator of the infrastructure has full access to the virtualised instances and another authorised member of staff manages user access levels.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Lloyds Register Quality Assurance
- ISO/IEC 27001 accreditation date
- 24/07/2020
- What the ISO/IEC 27001 doesn’t cover
- We can supply Annex A to ISO27001:2013 which covers our Statement of Applicability if required. The boundary of this Certification is the collection of elements described in section 2.2. and provision of data to Amazon Web Services (ISO27001 compliant, EY CertifyPoint, an ISO certifying agent accredited by the Dutch Accreditation Council, a member of the International Accreditation Forum (IAF). Certificates issued by EY CertifyPoint are recognized as valid certificates in all countries with an IAF member) who host web based Alloy software data access.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- The supply chain is managed under our ISO9001:2015 certification
- The AWS platform that hosts Alloy is also ISO27001 compliant
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Yotta Ltd is certified to ISO27001:2013 and routinely assessed for compliance by Lloyds Register Quality Assurance. The Statement of Applicability against Annex A of the Standard is addressed in the corporate risk management and document set. Policies and Processes are followed by staff through compliance with published and accepted (through individual signature) Security Operating Procedures. Staff receive information and cyber security awareness training as part of their induction and on-going instruction.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Processes are documented internally and managed by the support team, changes are assessed on alpha and beta environments before being propagated into the live system
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Internal testing team and external penetrations testing team assess the software for vulnerabilities. High priority patches are deployed within 1 day. The support team monitor well known security channels for daily updates on system vulnerabilities.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Compromises can be identified via support, testing or users. If a compromise is identified then it is analysed and assigned a severity. Depending on the severity of the item, time to fix can be anywhere from hours to the next patch release. Response to incidents is within 0-8 hours depending on severity.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Incidents are provided through our customer support portal available online. Common events are documented and processes defined within the support portal, we can also provide incident reports on request.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
Alloy helps organisations to tackle climate change in a number of ways. For instance (the examples below are not exhaustive), the configurability of the system provides a platform for the reduction of a wide range of paper-based processes. Additionally, the mobile app supports more efficient fuel usage by interfacing with satellite navigation to provide optimised routes for operatives to travel to their next task and also by reducing the need for operatives to physically travel to the depot as frequently.
Pricing
- Price
- £1,050 to £2,365 a user a year
- Discount for educational organisations
- Yes
- Free trial available
- No