SECURE NEXUS LTD

Nexus Protect

The Nexus Protect Security Controls are a reflection of the holistic approach to cybersecurity, putting the core safeguards in one place while simplifying the setup and management of these critical controls.
This centralised view of Nexus Protect Security Controls enables hassle-free configuration for each control, ultimately simplifying security implementation.

Features

• Email Security
• Cloud Data Protection
• Awareness Training
• External Threats
• Endpoint Security
• Secure Browsing
• Phishing Simulation

Benefits

• Scalable and Cost-Effective
• Cost Savings
• Enhanced Security Posture
• Reduced Incident Response Time
• Improved Threat Detection
• Increased Visibility

£20 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rsetchfield@securenexus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

539738194487124

Contact

Raymond Setchfield
07973573734
rsetchfield@securenexus.co.uk

Planning

• Planning service: Yes
• How the planning service works: When assisting buyers in planning the implementation of cloud hosting or software services, we employ a methodical and collaborative approach. We begin by conducting a comprehensive assessment of the buyer's current infrastructure, applications, and business requirements. Based on this assessment, we work closely with the buyer to design a customised solution tailored to their specific needs and objectives. This includes selecting the most suitable software service and determining the optimal deployment model. We also identify potential risks and challenges associated with the implementation and develop risk mitigation strategies proactively. Additionally, we create a detailed project plan outlining the implementation timeline, milestones, and resource requirements.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: In facilitating the migration to Nexus Protect or transitioning between other solutions, we provide comprehensive support to ensure a smooth and successful transition for our buyers. We initiate the process by conducting a thorough assessment of the buyer's existing security infrastructure, including current solutions, log sources, and security tools. This assessment enables us to develop a detailed migration plan tailored to their unique security needs and objectives, considering factors like threat detection capabilities, compliance requirements, and scalability. Collaborating closely with the buyer, we assist in deploying Nexus Protect, including the installation, configuration, and integration with existing security infrastructure.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We offer comprehensive quality assurance (QA) and performance testing services for Nexus Protect deployments. Our QA process ensures that it meets the highest standards of reliability, functionality, and security. We conduct thorough testing of all aspects of the Nexus Protect solution, including its features, configurations, integrations, and scalability.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications:
  • Certified Ethical Hacker v11
  • CISSP

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide guidance and assistance in deploying Nexus Protect in M365 and Google Cloud Workspace environments, ensuring a smooth and efficient implementation process. Configuration and Customisation: Our team assists in configuring and customising Nexus Protect to align with specific security requirements and operational needs. Technical Support: Dedicated technical support is available to address any issues or concerns promptly, ensuring uninterrupted service. Performance Optimisation: We help optimize the performance of Nexus Protect in cloud environments, ensuring optimal security monitoring and threat detection capabilities. Integration: Assistance is provided in integrating Nexus Protect with other security tools and systems, enabling comprehensive security monitoring and management. Scalability Planning: We assist in planning for scalability to accommodate growing data volumes and evolving security requirements effectively. Monitoring and Maintenance: Ongoing monitoring and maintenance services are available to ensure the continued reliability and performance of Nexus Protect in cloud hosting environments.

Service scope

• Service constraints: This is a SaaS based solutions which will only interact with mainly with M365 and Google Workspace. ; ; There needs to be consideration from the buyer if this product is suitable for anything outwith those workloads.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our response time to questions depends on Service Level Agreement (SLA) agreements and the ticket's priority. We prioritise swift responses based on the urgency and criticality defined in SLAs, ensuring timely resolution of inquiries. The specific SLA terms and ticket priorities guide our commitment to providing efficient and effective support to address questions promptly.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Our Support Level Agreements (SLAs) are designed to deliver timely and effective assistance. Users benefit from dedicated cloud engineers available to answer calls and address inquiries. Our SLA categorises issues into four priority levels, each with a corresponding response time commitment. Priority 1 (P1) urgent issues receive a rapid response within 30 minutes, ensuring critical problems are swiftly addressed. High-priority (P2) concerns are attended to within 2 hours, maintaining a prompt response for significant issues. Medium (P3) priority issues receive attention within 4 hours, and low-priority (P4) matters are addressed within 8 hours. These SLAs aim to provide a structured and responsive support framework, allowing users to receive assistance tailored to the urgency and criticality of their specific needs.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Guardz

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BRITISH ASSESSMENT BUREAU LTD
• ISO/IEC 27001 accreditation date: 01/05/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  Tackling economic inequality within the secure nexus framework involves strategic procurement practices aimed at promoting fair wages, supporting local businesses, and fostering job opportunities for marginalised communities. By prioritising contracts with suppliers who demonstrate commitment to equitable employment practices and investing in initiatives that uplift disadvantaged groups, the secure nexus approach not only enhances economic stability but also cultivates a more inclusive and resilient society.

Pricing

• Price: £20 a user a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rsetchfield@securenexus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.