IPSOS (MARKET RESEARCH) LTD

Ipsos Synthesio - Social and Search Intelligence Platform & Insights Services

Ipsos Synthesio is a consumer intelligence platform and service that transforms billions of unstructured online signals into actionable insights, enabling smarter decision-making and strategy.

Combining social, search, ratings & reviews, forums, blogs, etc. with advanced AI and Ipsos’ research expertise, Ipsos Synthesio delivers true market intelligence at speed and scale.

Features

• Real-Time Signal Collection & Reporting
• Unmatched Global Data Points Coverage
• AI-Powered Analytics & Enrichment
• AI Powered Online Conversation and Search Signals Discovery & Detection
• Bottom-Up Topic Modelling
• Real-Time Alerting & Risk Detection
• Influencer & Community Intelligence
• Global Coverage & Scalable Insight
• Governance & Trust by Design
• Bias-Aware AI with Human-in-the-Loop Validation

Benefits

• Complete Market Visibility: No critical conversations missed
• Accurate Sentiment & Emotion: Nuance, drivers and intensity revealed
• Clarity: Unstructured data turned into actionable insight
• Early Signal & Trend Identification: Emerging risks and opportunities identified
• Credibility You Can Defend: Insight trusted under scrutiny
• High-Stakes Decision Confidence: Supports reputation, public affairs, and strategy
• Insight Quality over Convenience: Rigour over vanity metrics
• Consistency Across Markets: Comparable insight with local nuance

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@ipsos.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

539822581738846

Contact

Sebastian Scott
02030595000
tenders@ipsos.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: As stated in our SLA, we guarantee 99.5% uptime (we exceeded 99.8% last year). Maintenance, development, and releases do not typically result in downtime.; In the event that a scheduled maintenance and planned downtime are required, Ipsos Synthesio will be able to suspend access to the services subject to ten days prior notification.; Planned downtime is communicated by your account team (e.g., email) and through pop-up messages for platform users. ; Risks of potential downtime is notified to clients as soon as identified within business hours.; Regarding your configuration, you only need an internet connection and access to a web browser.
• System requirements:
  • Internet Connection Required
  • Access to a Web Browser Required

User support

• Email or online ticketing support: Yes
• Support response times: Office Hours - High Priority Requests - 2 Hour response time Lower Priority Requests - 4 Hour response time Weekends - Response team available 24/7 For outages - response within 2 hours Low-Priority Requests - 24 hours or the next working day Ipsos Synthesio will endeavour to respond to all requests immediately as and when received.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: We assign a dedicated customer success manager to each client/project and have a global team active 24/7 to support requests as specified previously. The costs vary depending on the scope of work and will be charged on an hourly basis, at a rate agreed in advance for all contracts.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a dedicated customer success manager to build a curated onboarding programme to meet the specific project needs. This includes online training and one-to-one training, a 24/7 accessible online academy built for the project and regular check-ins. We also make available best practice webinars, sessions to educate users about features, any new releases etc.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Regarding user data (e.g., personal data): Under the GDPR, people have a right to request information about the data related to them that are collected and stored by Synthesio. People also have the right to be completely removed and deleted from the records. They should request this via email at privacy@synthesio.com. Personal data is not exported by Synthesio unless a direct request is made by client. In this scenario, any exported data is securely destroyed. We abide by EU directive 95/46/EC. For the purposes of connection and organizing access to our product, Synthesio stores users information such as identification data and technical data. Client’s users data is kept for the duration of the contract and deletion occurs 6 month after the end of the contract. The data retention period can be customised per client request. Synthesio also stores contact users information. This data is kept for the purpose of sales processes, contracts management and customer relationship. It is kept for the duration of the contract and can be deleted on client request 6 month after the end of the contract. Regarding social data, users can export or request exports as long as their license is active as agreed by contract.
• End-of-contract process: At the end of contract the subscription will either renew based on mutually agreed terms or the subscription shall be cancelled following notice given by relevant end user contract manager. Upon contract termination: - Data is deleted, based on the contractual agreement - License, account and access are deactivated
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: As part of the Ipsos Synthesio User experience, our online enablement portal is compliant with accessibility the Web Content Accessibility Guidelines 2.1, or the European EN 301 549 V3.1.1. The learner experience has been designed to be accessible for users with disabilities and supports features like keyboard navigation, screen reader compatibility, and zoom up to 400% without loss of information or functionality. Offboarding consists in account and access deactivation, which is handled by Ipsos Synthesio.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Ipsos Synthesio's dashboards are mobile-responsive and can be viewed on any mobile web browsers, by authorized users their regular login and password. There are no differences between the mobile and desktop service. In addition, alerts and reports can be sent from dashboards via our dedicated sharing features and viewed on phones.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Three key Ipsos Synthesio interface components are: 1. Listen Tab: Live stream of incoming real-time data and publishers analysis (e.g., for influencers identification) 2. Discover Tab: AI powered modules including our generative AI-led insights discovery engine Signals GenAI, infused with Ipsos frameworks and IP for real-time insights generation, or Topic Modeling to reveal and quantify the full range of topics being discussed 3. Reports Tab: BI-style, customizable, insights reports with strong data visualization Additionally, users with sufficient access can leverage: Share Tab: Automated alerts and reports sharing functionalities Build Tab: Building and processing new data searches, data segmentation functionalities
• Accessibility standards: None or don’t know
• Description of accessibility: As a fully in-browser tool, Synthesio supports screen readers and magnifiers and offers people with low vision full-page zoom, high-contrast colour and extensions, accessible font styles, sizing, and spacing. Avoiding cognitive friction (over-stimulus) is included in our approach to design, UI and development. As Synthesio is compatible with multiple browsers (Firefox, Safari, Google Chrome etc.) Synthesio should fulfil any accessibility standards and guidelines fulfilled by such browsers. In addition to this, Synthesio data visualisation relies on Highcharts which fulfils accessibility standards. If any portion of the platform is found to be missing necessary accessibility options, corrective actions will be taken.
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Synthesio will provide you with an API key and access token for you to perform API calls and pull data in the desired systems as fits your needs. Our technical support team is available to assist you with the implementation of our API and the use of our endpoints, as described below: 1. Our Mentions Export API gives you Full access to documents from your dashboards with complete Synthesio AI enrichments and metadata to import to any solutions. 2. With our Insights API, you can aggregate data to generate any insights you want by choosing any Dimensions and Metrics from the range available in Synthesio.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Based on their privileges, users' customisation options include: 1. Data collection and segmentation Settings are customisable, including but not limited to boolean queries, Time Period, Countries, sources, sentiment, visual content, etc... 2. User experience In addition to RBAC, users' preferences include first day of the week, date & time formats, time zone, default landing section. 3. Data visualisation & analysis In addition to editable use-case based templated views and pre-configured widgets, we enable you to create your own views (i.e., online report pages) from scratch. Users can choose data scope and build views from over 5000 data visualization options, with control over size, order, and layout. Visualisation options also include the ability to view granular mentions and dynamic mediawalls. Design can be further customised with images, gifs, logos, emojis, annotations, links, titles. We also offer you the ability to create your own custom scores and custom metrics, for example manipulating formulas. 4. Sharing data Our sharing features include customisable alerts and report scheduler. These come with triggers options such as volume increase and more. 5. Generative AI-led insights In addition to our Ipsos experts’ pre configured and validated prompts ensuring quality and consistency of analysis, we offer custom prompts capabilities.

Scaling

• Independence of resources: 1. Synthesio is designed to scale for enterprise teams working across multiple use cases and geographies simultaneously, with projects segmentation capabilities. Users are unlimited. 2. Requests load is managed with agile machine deployment and data collection prioritization. Recent data is available while historical data is being collected. Our infrastructure is designed to scale, allowing us to handle a growing userbase. We use load balancing and caching mechanisms to distribute traffic and improve response times. We use a CDN to optimize our solution's performance. We install new hardware to constantly run at half-capacity. 3. Users' access management guarantees safety and consistency.

Analytics

• Service usage metrics: Yes
• Metrics types: In the context of usage monitoring, metrics include but are not limited to time spent, number of events while in the tool, active users, retention rate. Our usage monitoring let's you view what granular features and pages users and/or groups of users have interacted with. Thus, metrics can be applied to overall usage or to views on specific product areas. Dimensions (e.g., set of features) and indicators (e.g., adoption rate) are customizable to fit your organizational scenarios.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Other
• Other data at rest protection approach: All data is stored and processed in a secure way according to its privacy and criticality. Our data is isolated on a level 2 network, preventing the hosting provider from accessing it. Our hosting provider is certified PCI-DSS, SOC1 & SOC2 part 2, ISO 27001 All our database has encryption at rest activated and each database has a different username and password, known only from the users who need it. We have implemented TDE encryption on our database servers. We use RSA 2048bits algorithm to ensure protection on data at rest. Encryption keys are stored in our Vault.
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: The Synthesio solution offers automated, scheduled or manual options to export raw data (e.g., textual mentions content and metadata), aggregated data (e.g., overall volume of mentions) or entire dashboards (e.g., datavizualitions such as topic share of voice). Data exports are achieved from the webapp or via API.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • XLS
  • JSON
  • PNG
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PNG
  • GIF
  • JPG

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Data, whether transferred via web pages, web services or file transfers, is encrypted whilst the data is in transit: - We use HTTPS with our own certificates, VPN and SSH - HTTPS connections are encrypted and authenticated via TLS 1.3 ECDHE_RSA with P-256 key exchange, and AES_256_GCM cypher - SSL certificates are signed with SHA-256 with RSA encryption
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: All our database has encryption at rest and in motion activated and each database has a different username and password, known only from the users who need it. Firewalls are deployed on all servers and Intrusion Prevention Systems are deployed on our software platforms Besides firewalls, we use Apache mod_security logs and SnortIDs for intrusion detection.

Availability and resilience

• Guaranteed availability: As stated in our SLA, we guarantee 99.5% uptime (we exceeded 99.8% last year). Maintenance, development, and releases do not typically result in downtime. In the event that a scheduled maintenance and planned downtime are required, Ipsos Synthesio will be able to suspend access to the services subject to ten days prior notification. Planned downtime is communicated by your account team (e.g., email) and through pop-up messages for platform users. Risks of potential downtime is notified to clients as soon as identified within business hours.
• Approach to resilience: Synthesio employs a mirrored recovery site strategy, this strategy entails the maintenance of spare/backup servers which will enable manual switching between the live site and the backup site for all services, and automatic for those that are load balanced. Synthesio’s data is stored in geographically diverse, high-security datacenters. Our network and server security systems are designed to be fully redundant with security loops in place to eliminate downtime, to expedite load times, and to minimise latency. Policies to support resilience include: • The Disaster Recovery Plan, which delineates policies and procedures for technology disaster recovery, as well as process-level plans for recovering critical technology platforms and the telecommunications infrastructure. • The Business Continuity Plan, which details procedures to be followed to ensure continuity of the business of Synthesio and to minimize the losses incurred in the event that a critical system or process suffers from a service outage which means that it becomes unavailable, unresponsive or critically damaged, etc.; and to expedite the restoration of normal software management and production capabilities as soon and efficiently as possible.
• Outage reporting: Downtime or risks of downtime is notified to you per broadcast email as soon as it is identified and within business hours.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: While Single Sign On is immediately available for Google and Microsoft, Ipsos Synthesio may also create custom SSO (using SAML2).
• Access restrictions in management interfaces and support channels: We provide role-based access control (RBAC). Our user access system is flexible by design to ensure compatibility with different organisational scenarios. At the beginning of our partnership, our client services team will map out user access and rights required and implement this. Usually, clients’ access tend to follow 2 key roles: - Viewer Access - Manager Access Synthesio access rights can be further adapted to your organisation and governance needs with additional permissions and privileges. An example of additional access right includes the Admin Access (allowing you to manage sourcing, tokens, users & privileges, dashboards or workspaces).
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: While Single Sign On is immediately available for Google and Microsoft, Ipsos Synthesio may also create custom SSO (using SAML2).

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: • The Information Security Management Program thoroughly describes all the procedures followed by Synthesio within the company and by its clients to ensure the minimum chance of any critical data exposure or security breach. It is designed to protect information and critical resources from a wide range of threats in order to ensure business continuity, minimize business risk, and maximize return on investments and business opportunities. • The Disaster Recovery Plan delineates policies and procedures for technology disaster recovery, as well as process-level plans for recovering critical technology platforms and the telecommunications infrastructure. The principal objective is to develop, test and document a well-structured and easily understood plan which will help the company recover as quickly and effectively as possible from an unforeseen disaster or emergency. • The Business Continuity Plan details procedures to be followed to ensure continuity of the business of Synthesio and to minimize the losses incurred in the event that a critical system or process suffers from a service outage which means that it becomes unavailable, unresponsive or critically damaged, etc.; and to expedite the restoration of normal software management and production capabilities as soon and efficiently as possible.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Our change management employs version control and a stringent process: Requests are standardized, reviewed, prioritized, authorized and their impact assessed. Only authorized personnel execute validated changes with rollback plans. Documentation includes functional descriptions, deployment procedures, dates, and authorizations. Updates follow system changes. Testing in a staging environment secures approval before deployment. Separate development and production setups ensure integrity. Emergency changes require prior approval and documentation. Software is installed promptly, and hardware updates are checked, reviewed, and prioritized for security. Maintenance personnel assignments are specific, monitored to prevent unauthorized system access.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Vulnerability scans are run monthly. Security audits are conducted annually, inclusive of intrusion detection, audit of internal processes and data security audits. A black box audit is conducted at least annually. Our hosting provider is ISO 27001, PCI-DSS plus SOC certified. A 24/7 automatic system monitoring and reporting with automated alerts and regular human verification is used to detect server failure. Automated tests run continuously. Patch installations for security updates are made in high urgency mode: We've subscribed to different security newsletters and are alerted when security patches are published. They are deployed based on criticality.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Our infrastructure observability system with logs and metrics from all our platform ensures security team receives alerts in case of incorrect usage of our app, particularly the login system. Incidents are reported via a formal communication from our IT Team and/or a member of the Account Management team depending on the severity of the incident. Issues are communicated in accordance with the process outlined in our DRP. In case of incidents, response time is adapted to criticality according to our SLAs, from 2 hours for system outage to 2 business days for low priority issues. Please see attached.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Incident management processes are adapted to the criticality of the events, please see details in our Information Security Management Policy (ISMP), Disaster Recovery Plan (DRP), Business Continuity Plan (BCP). 1. Pre-defined processes for common events are detailed in our DRP & BCP (e.g., natural disaster). 2. Users may report incidents via tickets, emails, or using any communication channels in place with their Services team. 3. Incident are reported via a formal communication from our IT Team and/or a member of the Account Management team depending on the severity of the incident.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS
• ISO/IEC 27001 accreditation date: Wednesday 5 March 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: SGS
• ISO 9001 accreditation date: Tuesday 19 August 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 5372b41c-900e-4494-b994-609f16d7c763
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@ipsos.com. Tell them what format you need. It will help if you say what assistive technology you use.