PRIMESYS LTD

Barracuda Cloud to Cloud Backup (CCB)

Barracuda Cloud-to-Cloud Backup offers complete, granular protection of M365 Email, Teams, SharePoint and OneDrive data, with unlimited capacity and unlimited retention and native immutability.

The solution offers on-demand and scheduled backups, along with deduplication and compression to minimise the backup window.

Features

• Office 365 backup & recovery
• Exchange Online backup & recovery
• MS Teams backup & recovery
• OneDrive backup & recovery
• SharePoint Online backup & recovery
• Per backup reporting
• Unlimited Storage
• Unlimited Retention
• Per user license
• Free Student Licensing (with paying staff)

Benefits

• Independent copy of Office 365 data
• Simple configuration for quick deployment
• Folder awareness for data search & recovery
• Granular recovery - per item, per folder
• Simple per user license model
• No capacity limitations or charges
• Meet any retention requirements or guidelines
• Shared mailbox protected free of charge
• Protect Student accounts without additional cost

£39.00 to £39.00 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ryan.smith@primesys.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

540684698747798

Contact

Ryan Smith
07866813062
ryan.smith@primesys.co.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft 365
• Cloud deployment model: Public cloud
• Service constraints: Requires M365
• System requirements:
  • Per user license model
  • SaaS platform requires app integration to M365 using Enterprise App
  • Microsoft 365

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Enhanced support is included with all services. Upgraded support can be purchased; https://www.barracuda.com/support/plans-and-packages
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: All Barracuda SaaS software comes with 24x7x365 support services included with the service. Premium support can be purchased at additional cost; https://assets.barracuda.com/assets/docs/dms/Barracuda_Premium_Support.pdf
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: All Barracuda customers have access to Barracuda Campus which documents both how to use the system and gives access to self paced video training. Customer may also purchase Professional Services to support installation and delivery of the solution. Professional Services are an additional cost.; The Barracuda solutions are designed to be simple to implement and use, so minimal professional services are required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: If customer would like to extract data at the end of contract, this can be done by contacting PrimeSys or Barracuda Support or Account Manager to discuss options. Professional Services charges may apply for data extraction.
• End-of-contract process: At end of contract Barracuda will destroy any data held within the system within 90 days of license expiry. Data extraction can be arranged at this point, which can be done by contacting PrimeSys or Barracuda Support or Account Manager to discuss options.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Interface is web based and allows for resellers and customers to support environments
• Accessibility standards: None or don’t know
• Description of accessibility: Interface allows for customers to see log data and manage backup and restore processes
• Accessibility testing: N/A
• API: No
• Customisation available: No

Scaling

• Independence of resources: Barracuda Networks supply a service with an SLA of 99.9%. See link for latest SLA documentation; https://assets.barracuda.com/assets/docs/dms/Barracuda_Email_Protection_SLA.pdf

Analytics

• Service usage metrics: Yes
• Metrics types: Successful and failed backup details; Logs to show data restores and exports
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Barracuda Networks

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data can be exported from the platform by contacting PrimeSys or Barracuda Support or Account Manager to discuss options.
• Data export formats: Other
• Other data export formats:
  • .zip
  • .pst
• Data import formats: Other
• Other data import formats: .pst

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Data at rest encryption to AES256bit

Availability and resilience

• Guaranteed availability: Barracuda cloud solutions are built with high availability at the core to ensure uptime of services. ; Barracuda Networks supply a service with an SLA of 99.9%. See link for latest SLA documentation; ; https://assets.barracuda.com/assets/docs/dms/Barracuda_Email_Protection_SLA.pdf
• Approach to resilience: Barracuda cloud solutions are built in public cloud with high availability at the core to ensure uptime of services. Further details can be requested during purchase process.; Barracuda Networks supply a service with an SLA of 99.9%. See link for latest SLA documentation; ; https://assets.barracuda.com/assets/docs/dms/Barracuda_Email_Protection_SLA.pdf
• Outage reporting: All service outages are published at https://status.barraucda.com. Customers can sign up for proactive email alerts for the service they utilise

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is restricted via authentication and role-based access. Users can be created to allow viewing or editing of specific parts of the platform only.; If customer wishes to apply conditional access controls integration with Entra ID is recommended.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC2 Type 2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: SOC2 Type 2
• Information security policies and processes: Details around policies and procedures are not published to the public. Information can be requested during procurment if required

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Details around policies and procedures are not published to the public. Specific information can be provided during procurement, if required.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Details around policies and procedures are not published to the public. Specific information can be provided during procurement, if required.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Details around policies and procedures are not published to the public. Specific information can be provided during procurement, if required.
• Incident management type: Undisclosed
• Incident management approach: Details around policies and procedures are not published to the public. Specific information can be provided during procurement, if required.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Barracuda recognises its social responsibility to protect the environment and expects its Suppliers to share its commitment by working toward protecting the environment, conserving resources, and continuously improving environmental performance.

Pricing

• Price: £39.00 to £39.00 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full feature trial available, limited to 30 days
• Link to free trial: https://www.barracuda.com/support/free-trials

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ryan.smith@primesys.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.