CheckPoint Harmony Email & Collaboration

Service scope

Software add-on or extension: Yes, but can also be used as a standalone service
What software services is the service an extension to: HEC integrates with all other aspects of the Check Point portfolio. As a standalone it augments existing security tools from O365 and Google Workspace
Cloud deployment model: Public cloud
Service constraints: If in the event that any maintenance window will impact the service you will be notified before the planned work.
System requirements: Our customers must be using cloud email

User support

Email or online ticketing support: Email or online ticketing
Support response times: "Severity 1: Response time 30 minutes. Check Point and Customer commit necessary resources around clock for Resolution, workaround or reduce severity of issue.
Severity 2: Response time 2 hours. Check Point and Customer commit full-time resources during normal business hours for Resolution, workaround or reduce severity of issue and alternative resources during non-Standard Business Hours.
Severity 3: Response time 4 hours. Check Point and Customer commit full-time resources during normal business hours for Resolution, workaround or reduce severity of issue.
Severity 4: Response time 4 hours. Check Point and Customer provide resources during normal business hours for Resolution. "
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: None or don’t know
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: Web chat
Web chat support availability: 24 hours, 7 days a week
Web chat support accessibility standard: None or don’t know
How the web chat support is accessible: Our service is B2B and currently is not tested according to EN 301 549 accessibility standards.
Web chat accessibility testing: Our service is B2B and currently is not tested according to EN 301 549 accessibility standards.
Onsite support: No
Support levels: "Type
Collaborative Enterprise Support: local partner experts backed by Check Point.
Direct Enterprise Support: direct support from the Check Point experts.

Levels
Standard - 5 x 9 Business Day, get advanced access to our large, self-service knowledge base and a committed 30-minute response time to issues with level one severity.
Premium – 7 x 24 Every Day, enjoy all the benefits of Standard Collaborative Support, plus real-time 24×7 Global support.
Elite – 7 x 24 Every Day, receive comprehensive support plus the possibility of having an engineer on-site for critical SW issues.
Diamond – 7 x 24 Every Day, extend your Premium/Elite Support with personalised support, in-depth resources and consulting.

PRO - optional support add-on. When a severe issue is detected, a Check Point PRO expert proactively contacts you to help resolve the issue and prevent service downtime. Check Point PRO also provides you with a comprehensive report, delivering an overview of your overall security, diagnostics and actionable insights.

Please speak with your chosen partner to discuss your support requirements and get the level your organisations needs."
Support available to third parties: Yes

Onboarding and offboarding

Getting started: "A simple and documented onboarding process is avaialble for all services via the Check Point Infinity Portal. Individual Admin guides are available for each service giving details on getting started and configuration. In addition, Check Point offers a variety of other resources to educate users on their solutions such as online knowledge base, on-demand webinars, product videos and online training.

At additional cost, Professional Services experts can help with the planning, design, implementation, optimisation and service handover."
Service documentation: Yes
Documentation formats: HTML

PDF
End-of-contract data extraction: All data that exists in HEC is a copy of data that exists within O365. Data will be purged in line with the retention periods set on the account (default is 180 days for unsafe emails, 14 days for safe emails)
End-of-contract process: At the end of the contract you can opt to extend the contract for a further period, or you can disable your HEC account. As there is no data to extract you will work with support and customer success to determine when the contract should finish to plan the migration away from the platform.

Using the service

Web browser interface: Yes
Supported browsers: Microsoft Edge

Firefox

Chrome

Safari

Opera
Application to install: Yes
Compatible operating systems: MacOS

Windows

Other
Designed for use on mobile devices: No
Service interface: Yes
User support accessibility: None or don’t know
Description of service interface: The service is accessed via the Check Point Infinity Portal. This web-based platform delivers all the security capabilities of the Check Point Infinity consolidated architecture. With a single account, organizations can secure and manage their entire IT infrastructure – networks, cloud, IoT, endpoints and mobile – from one console, according to the services they subscribe to. The Portal provides consistent security with unified protections and management in one place and full visibility into threat posture.
Accessibility standards: None or don’t know
Description of accessibility: Our service is B2B and currently is not tested according to EN 301 549 accessibility standards.
Accessibility testing: Our service is B2B and currently is not tested according to EN 301 549 accessibility standards.
API: Yes
What users can and can't do using the API: "There are numerous options when using the API to manage and investigate security events, here are a few of the options and a link to the Check Point API help page. This outlines all of the API's for Checkpoint applications.

https://sc1.checkpoint.com/documents/latest/api_reference/index.html

Examples

Managing security events
URI - GET
To use this endpoint, send a GET request to receive a specific security event by its Harmony Email & Collaboration ID: /event/{eventId.

Search for a security event
URI - POST
To use this endpoint, send a POST request to retrieve a specific security event or multiple events by flexible query criteria: /event/query

Single security event
URI - POST
To use this endpoint, send a POST request to perform a single action on a specific security event or multiple events (a single action is supported per multiple events): /action/entity

Managing Secured Entities
URI - GET
If you have a single entity ID, you can extract all entity details and related details in a single API call: /search/entity/{entityId}

Single security event
URI - POST
To use this endpoint, send a POST request to perform a single action on a specific security event or multiple events (a single action is supported per multiple events): /action/event
API documentation: Yes
API documentation formats: HTML
API sandbox or test environment: No
Customisation available: No

Scaling

Independence of resources: Each customer has their own partitioned tenant on AWS. HEC's AWS agreement allows for elastic expansion to ensure all customers have the required processing power and bandwidth for the solution to remain optimal regardless of the demand placed on it.

Analytics

Service usage metrics: Yes
Metrics types: Number of users, throughput and attacks that have bypassed other email security solutions being used.
Reporting types: Real-time dashboards

Regular reports

Reports on request

Resellers

Supplier type: Reseller providing extra support
Organisation whose services are being resold: Checkpoint

Staff security

Staff security clearance: Other security clearance
Government security clearance: Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: At least once a year
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Physical access control, complying with CSA CCM v3.0

Physical access control, complying with another standard

Encryption of all physical media

Scale, obfuscating techniques, or data storage sharding
Data sanitisation process: No
Equipment disposal approach: A third-party destruction service

Data importing and exporting

Data export approach: Emails and reports can be exported through drop down options within the dashboard.
Data export formats: CSV

Other
Other data export formats: PDF
Data import formats: Other
Other data import formats: PST

EML

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)

IPsec or TLS VPN gateway
Data protection within supplier network: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability: HEC is backed by a 99.993% SLA. Depending on the level of service affected, service credits are available.
Approach to resilience: This information is available on request.
Outage reporting: The status of all Check Point services can be found at status.checkpoint.com. Customers can subscribe to email alerts or configure an API to programatically access various elements of the service status page.

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Identity federation with existing provider (for example Google Apps)

Username or password
Access restrictions in management interfaces and support channels: "RBAC is used to restrict access to the platform and certain parts of the platform from the user side.

Check Point support functions will only have access to confidential data if specifically granted by the customer. This access is granted from the dashboard."
Access restriction testing frequency: At least once a year
Management access authentication: 2-factor authentication

Identity federation with existing provider (for example Google Apps)

Username or password

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: At least 12 months
Access to supplier activity audit information: Users have access to real-time audit information
How long supplier audit data is stored for: At least 12 months
How long system logs are stored for: At least 12 months

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: Institute of Quality & Control
ISO/IEC 27001 accreditation date: 07/06/2022
What the ISO/IEC 27001 doesn’t cover: All aspects of HEC are covered under ISO27001
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: Yes
Other security certifications: Yes
Any other security certifications: SOC 2 Type 2 for 2021

SOC 2 Type 2 in progress proof for 2022

ISO 27001-27017 in progress proof for 2022

ISO 27001-27018 in progress proof for 2022

ISO 27001-27036 in progress proof for 2022

CloudGuard PCI-DSS Level 1 Service Provider 2021-2022

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001

Other
Other security governance standards: SOC2 Type II
Information security policies and processes: Check Point has an information security process in place to protect customer confidential information against accidental loss or misuse, in conformance with applicable laws and industry standards. Our security framework is based on internal security policy standard, which is very strict. The scope of our company’s security policies and standards cover critical business aspects (e.g. application development, data center services, cloud security, physical security, change management process, etc.). All employees are trained in information security policies, standards and procedures, security requirements, business controls and in the use of IT facilities. Self-audits are being done on a regular basis and corrective actions are taken when needed. Additionally, Check Point’s security policies and standards are reviewed on regular basis, 2-4 independent reviews are conducted on specific areas (i.e. source code review, SOX audit, etc.).

Operational security

Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach: "HEC development utilizes the Continuous
Integration/Continuous Delivery (CI/CD) methodology. CI/CD principles include the following steps: plan, code, build, test, release, deploy, operateand monitor."
Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach: Check Point performs monthly vulnerability scans and employs a centrally managed configuration management system, including infrastructure-as-code systems through which predefined configurations are enforced on its servers, as well as the desired patch levels of the various software components.
There is an internal procedure that defines the Patch management process and employees are trained in the corporate security policy.
In addition to the ongoing patch management processes, Check Point performs security monitoring from three main channels:
1. Internal Security Research (vulnerability scanners, penetration test, company’s Incident response team and researchers, etc.)
2. External sources (threat intelligence, US-CERT, publications, vendors updates, etc.)
Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach: "Check Point monitors the production environment with several tool such as grafana ,sumologic and implements a continuous monitoring strategy.
Check Point plans to mandate ongoing security control assessments to be completed in accordance with the FedRAMP continuous monitoring strategy and respond to security related vulnerabilities and issues generated by security assessment and monitoring activities by either fixing, remediating or implementing mitigating controls to reduce the overall risk.
The Check Point CISO team plans to use information obtained from continuous monitoring and ongoing assessments of Check Point for FedRAMP reports the security state of the system via vulnerability scan results"
Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach: In the event of a security incident, Check Point’s security team is responsible for investigating and responding. Check Point has clear risk and damage assessment procedures to define the SLA required to solve any security incident. Check Point’s Information Security Manager, and other managers, will coordinate security response including containment, investigation, infrastructure securing, reporting, closure and follow up. Check Point will respond using the appropriate management and technical resources in order to promptly restore operations impacted by any incident. Check Point will adhere to applicable laws and industry standards in this process, including following any required notifications.

Secure development

Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks: No

Social Value

Fighting climate change

We take our environmental management and the impact we have on the environment very seriously. We have environmental policies in place and hold the ISO14001 accreditation. Our environmental assessments are conducted annually by an external Lead ESOS Assessor; they are signed-off by the board and compliance reported to the regulator (the Environment Agency). Our environmental policy is published on our website at https://www.bytes.co.uk/company/sustainability/environmental.
Bytes achieved carbon net zero in March 2022 through approved carbon offsetting schemes. We are always seeking to reduce our impact on the environment. We aim to minimise waste, reduce pollutants and use renewable materials. Our offices have recycling facilities for cans, plastic and paper. We aim to reduce our office printing to zero within the next few years.
An Environmental Steering Committee has been established to coordinate environmental activities and drive change.
To drastically reduce our emissions, we have switched to renewable energy. Our Head Office has reached our first milestone of using a specialist 100% renewable electricity provider. We are also exploring options to install solar panels on our Headquarters building.
Other environmental initiatives include installing electric vehicle charging points and encouraging staff to commute to work without the car (setting up a car share network and installing secure cycle parking).
We produce a SECR (Streamlined Energy and Carbon Reporting) report that details the companies energy consumption and carbon emissions. This report is produced annually by an independent assessor.
This report provides details of our emissions in Scope 1, 2 and 3 categories. It details the activities previously taken to reduce emissions and also recommendations for further improvements.
For scope 1,2 and 3 emissions we aim to reduce these by 50% by 2025-2026 from our 2021 baseline.
We aim to be Net Zero by 2040, covering our own operational emissions.

Pricing

Price: £78 a user a year
Discount for educational organisations: No
Free trial available: Yes
Description of free trial: Free trial includes all functionality as described in the service functionality for a limited time period of 30 days for up to 500 seats.

CheckPoint Harmony Email & Collaboration

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

CheckPoint Harmony Email & Collaboration

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents