Blue Fox Technology Ltd

OpusMap

OpusMap: hosted software and service publishing B2B and B2C online interactive maps from your data. Ideal for Local Authorities prioritising online services and requiring innovative solutions for making their digital mapping and data more accessible to stakeholders. Supported by the same people who build and maintain the service.

Features

• Configured for digital Local Plans and digital plan making
• No user limits, map limits or data limits
• Onboarding, training and support is inclusive of licence fee
• Mobile first design for public user engagement
• Accessed through latest version of any standard web browser
• Bilingual mapping solution for Welsh Councils
• Dedicated and enhanced API for integration with OpusConsult
• Continuous release licence; updates are inclusive of licence fee
• Updated frequently to meet new and emerging digital requirements
• Supplier is an Ordnance Survey Licenced Partner

Benefits

• Makes interactive maps easy to build from your GIS data
• Supports distributed teams and hybrid working
• Easy to operate for both GIS and non-GIS users
• Mobile first design improves public user engagement in your service
• Ensures maps and GIS data comply with web best practices
• Saves time and delivers efficiencies in digital plan making
• Supported by same people who build and maintain the software
• Integrates with 3rd party software and services via API
• Affordable licence delivers quick ROI without compromising quality or functionality
• Ensures your maps and data are visually and functionally engaging

£4,900 to £4,900 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david.cooper@bluefoxtech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

540727224391911

Contact

David Cooper
01270611011
david.cooper@bluefoxtech.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No service constraints
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Questions are responded to within 1 hour during the working week; Response times will be longer at weekends
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: All updates to OpusMap (and to server technologies that support OpusMap) are automatic and normally will not affect the service given. These updates come at no extra cost.; ; Blue Fox Technology is only responsible for the software and the service levels of that software that are dependent on OpusMap running on our hosted server.; ; We are not responsible for:; ; Customer’s internal firewalls, VPN or equivalent corporate restrictions; Customer’s hardware and computers used to access OpusMap; Ensuring the customer has sufficient numbers of Key Users to implement workflows and outcomes dependent on their use of OpusMap
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: At contract/project start Blue Fox Technology provides all services required for enabling new customers to begin using OpusMap. This includes:; ; - Establishing a customer domain in the software; ; - Personalising the customer domain with:; - Corporate branding; - Base mapping; - Address data/street gazetteer data; - Placename data e.g. Villages or Wards; ; - On site or webinar training; - Provision of video manuals; ; Ongoing support and maintenance for the duration of the contracted licence period, including:; ; - Helpdesk; - Telephone and email support; - Problem reporting system
• Service documentation: Yes
• Documentation formats:
  • ODF
  • PDF
  • Other
• Other documentation formats: Wiki
• End-of-contract data extraction: Data can be extracted from the system at any time.Mapping data can be extracted as ESRI Shape Files. Data can also be supplied in Microsoft SQL Server database files upon request.
• End-of-contract process: Offboarding will occur either when the contract expires or if the contract is terminated for whatever reason (e.g. by request from the customer).; ; An offboarding plan will be determined in consultation with the customer. This will identify:; ; - A date for the service to be terminated; - What data/content needs to be transferred from OpusMap to the customer; - What live sites published from OpusMap need to be switched off; ; We respectfully request written confirmation of termination. In turn we will confirm when all support for OpusMap has been terminated.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Maps published from OpusMap are responsive across desktop, tablet and mobile devices.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: OpusMap includes an integrated Admin Console for designing, building, managing and updating maps and data.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: We have not undertaken interface testing for users of assistive technology.
• API: Yes
• What users can and can't do using the API: An API is available to allow users to integrate mapping into third party software. It allows selection of maps as either complete maps, specific layers, or specific sites within a chosen layer.; ; API access is added as part of setting up the service and is enabled where and when specific projects require it.; ; A dedicated API has been established with the e-Consultation software OpusConsult.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: We encourage users to be innovative with OpusMap and to help us innovate. ; ; Users are innovative with our service by designing and publishing customised interactive maps that offer a unique user experience of their data. With the functionality available in the Admin Console users can customise their GIS data in OpusMap to create bespoke interactive maps that provide different and unique user experiences of their GIS data.; ; We also provide customisation services that enhance the user experience of OpusMap to help meet a customer's specific project or workflow requirements. These services are tailored to each licensee's individual requirements. They include (but are not limited to):; ; 1. map, content and data customisation - e.g. thematic mapping; 2. user experience (UX) customisation - e.g. a new online mapping service; 3. 3rd party application integration and API extension services - e.g. integrate with a document management system or asset management system; 4. functionality customisation - e.g. provide additional tools for a new online service

Scaling

• Independence of resources: We leverage Cloud computing resources to ensure that no one user's service can impact another. This allows us to scale resources if and when required.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data can be exported from the system at any time. Mapping data can be exported as ESRI Shape Files. Data can also be supplied in Microsoft SQL Server database files upon request.
• Data export formats: Other
• Other data export formats: ESRI Shape File
• Data import formats: Other
• Other data import formats: ESRI Shape File

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our data centre's SLA indicates that network resources are guaranteed available 100% of the time, and hardware resources are guaranteed for 99.9% of the time. This SLA excludes any scheduled or emergency maintenance.; ; In reality, this means that no more than 1.5 minutes of downtime should occur in a single day. The data centre offers a compensation scheme should this be exceeded.
• Approach to resilience: This information is available upon request.
• Outage reporting: We use third party systems to report outages via email and text alerts. An API and public dashboard are also available.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access is restricted via roles and claims, which allows us to give broad accessibility to types of resources as well as restricted access to specific resources within the system.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: All data is stored on servers housed in secure data centres. No personal, or confidential data is stored in our offices. Data from servers are backed up via secure services.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All system changes are logged and tracked in issues and commits. Internally we conduct informal code reviews to prevent security issues.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our servers are managed and patched by a trusted ISO 27001 compliant partner. Our own software stack is updated as required and patched immediately if necessary. We use a minimal software stack and get security reports directly from the projects involved.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Error logs are regularly checked and any required response is immediate.
• Incident management type: Supplier-defined controls
• Incident management approach: Server and infrastructure incident reports are provided by our server management partners. Users can report incidents by email or by phone. Incident reports are provided directly to affected users as required.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Equal opportunity

  Covid-19 recovery

  Our onboarding, training and user support services have been reconfigured to ensure individual users and teams can continue to operate OpusMap regardless of where they are based or how their team is distributed. Our redesigned Map Viewer ensures the public can engage in the plan making process and related online services from any location using their preferred device, usually a mobile phone.

  Equal opportunity

  OpusMap is design to be used by anyone. A new Admin Console user does not need any additional qualifications or technical experience (e.g. in the use of GIS) in order to be trained in making full use of OpusMap. The ease of access and operation of OpusMap means plan making teams can work collaboratively and consistently together even if working as a distributed workforce and with different roles and responsibilities in the plan making process. OpusMap's mobile first Map Viewer ensures that the public can engage in the plan-making process via their preferred device (e.g. mobile) and method of engagement (e.g. digital self-service). This encourages a greater range of people in the community to participate in the plan-making process and a more diverse representation of views from the community engaged.

Pricing

• Price: £4,900 to £4,900 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: You can trial OpusMap for free. Supply us with some sample data and we can set-up a trial map. There are step by step video tutorials so you can familiarise yourself with all the tools available and walk through the process of creating and publishing a map to the Web.
• Link to free trial: https://www.opusmap.co.uk/free-trial/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david.cooper@bluefoxtech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.