CenturyLink Communications UK Limited

Colt Public Protection Unit Database (PPUD)

Operating System support for Services residing within the MoJ Modernisation Platform (in AWS) including/not limited to: operational support of underlying PPUD Microsoft Windows servers that host PPUD applications, network connectivity from servers, and provide reasonable assistance to Buyer Support teams in troubleshooting and resolution of incidents involving Buyer supplied infrastructure.

Features

• Application Support and Maintenance
• Operating System Support
• IT Health Checks

Benefits

• Provides the fully managed service required
• Provides access to expertise as required

£1,050 to £1,350 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at conor.mcevoy@colt.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

540962610471643

Contact

Conor McEvoy
07917 077693
conor.mcevoy@colt.net

Planning

• Planning service: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Buyer hosting or software
• How the support service works: PPUD hosted on AWS

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 calls are responded to within two (2) business hours, with an ideal fix time of four (4) business hours; Priority 2 calls are responded to within four (4) business hours, with an ideal fix time of eight (8) business hours; Priority 3 calls are responded to within one (1) business day, with an ideal fix time of two (2) business days.; Priority 4 calls are responded to within two (2) business days, with an ideal fix time of four (4) business days.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support levels and costs are documented within the Service Description PD.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: AWS

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman
• ISO/IEC 27001 accreditation date: 30/06/2017
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 29/06/2015
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/a
• PCI certification: Yes
• Who accredited the PCI DSS certification: Schellman
• PCI DSS accreditation date: 25/10/2017
• What the PCI DSS doesn’t cover: Specific customer environments – The certification is of Colt's vendor as a service provider. The ROS and AOC are available on request.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • PSN Customer Certified
  • PSN Supplier Certified

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Colt Group's main initiatives to achieve our net-zero target include committing to procure renewable power and achieve 100% Scope 2 renewable electricity for all sites globally by 2030. We will reduce indirect emissions by finding alternatives to travel and encourage colleagues to choose better travel options for the environment. We are also decarbonising our in-house fleet through electrification and investing in green innovations such as Carbon Capture and Storage, as well as focusing on circularity initiatives to reduce waste within our network. We run a dedicated supplier programme covering a wide ESG agenda with a special focus on our top suppliers in terms of emissions. To achieve our Scope 3 target, we have committed to engage with 93% of our suppliers by emissions (covering purchased goods and services and capital goods) to set Scope 1 and 2 science-based targets approved by Science Based Target Initiative (SBTi) by 2025.; ; Colt Group's current targets do not include the Lumen EMEA assets acquired in 2023: The acquisition has been finalised and we are in the process of integrating teams and their data. The integration of data and subsequent resubmission of Science Based Targets is planned in 2024/25.

  Covid-19 recovery

  Colt was very proactive in supporting customers during the Covid-19 epidemic and has continued to support customers and employees during the subsequent recovery phase.

  Tackling economic inequality

  Colt’s Diversity, Equity & Inclusion (DEI) strategy is to build an innovative, great and inclusive place to work. We have four DEI pillars:; ; • Governance & Impact - Ensure we have the governance in place to deliver on our inclusion goals and we collaborate for wider impact that we develop our leaders as inclusive role models.; • Leadership & culture – develop our leaders as inclusive role models and drive an inclusive culture where we can harness diversity of thought for greater success.; • Diverse Representation - Improve the diversity of our workplace, ensuring we represent the communities that we serve.; • Equitable Business Practices - Employ equitable business practices that improve the employee experience and affect positive change in the wider world.; ; Our Global Diversity, Equity & Inclusion policy makes our approach clear and explains our governance structures and our commitment to equal opportunities. It also outlines our zero tolerance approach to discrimination, bullying and harassment. One of the ways we ensure equal opportunities is by building inclusion into our people processes from the beginning. We have worked to make our recruitment process more inclusive by introducing a tool to reduce bias in language used in job adverts. We’ve also introduced training for hiring managers and checklists to be used to mitigate bias when hiring. We also raise awareness of bias during other people process such as performance management and make clear how managers need to be aware and mitigate for bias by inviting diverse thoughts and positive challenge from their peers. ; In addition, we have a five year strategy to improve accessibility within the company – both physical and digital accessibility. This also covers how we communicate and our employee and customer journeys. This is available publicly on our website

  Equal opportunity

  Colt’s Diversity, Equity & Inclusion (DEI) strategy is to build an innovative, great and inclusive place to work. We have four DEI pillars:; ; • Governance & Impact - Ensure we have the governance in place to deliver on our inclusion goals and we collaborate for wider impact that we develop our leaders as inclusive role models.; • Leadership & culture – develop our leaders as inclusive role models and drive an inclusive culture where we can harness diversity of thought for greater success.; • Diverse Representation - Improve the diversity of our workplace, ensuring we represent the communities that we serve.; • Equitable Business Practices - Employ equitable business practices that improve the employee experience and affect positive change in the wider world.; ; Our Global Diversity, Equity & Inclusion policy makes our approach clear and explains our governance structures and our commitment to equal opportunities. It also outlines our zero tolerance approach to discrimination, bullying and harassment. One of the ways we ensure equal opportunities is by building inclusion into our people processes from the beginning. We have worked to make our recruitment process more inclusive by introducing a tool to reduce bias in language used in job adverts. We’ve also introduced training for hiring managers and checklists to be used to mitigate bias when hiring. We also raise awareness of bias during other people process such as performance management and make clear how managers need to be aware and mitigate for bias by inviting diverse thoughts and positive challenge from their peers. ; In addition, we have a five year strategy to improve accessibility within the company – both physical and digital accessibility. This also covers how we communicate and our employee and customer journeys. This is available publicly on our website

  Wellbeing

  At Colt we prioritise the wellbeing of our employees by offering a comprehensive range of initiatives and support systems. In every country where we operate, we provide an Employee Assistance Programme to ensure that our employees have access to confidential counseling and support services when needed. Additionally, we have established a global network of Mental Health First Aiders who are trained to provide initial support and assistance to colleagues facing mental health challenges. Moreover, our Health & Safety team works diligently to maintain safe working environments and provide essential training, including rolling out first aiders to all of our offices. Working in tandem with our Business Continuity team, we are committed to maintaining operational resilience and ensuring continuity of support even in challenging circumstances. Guided by a global wellbeing policy, our organisation fosters a culture of support and inclusivity, with resources, information, and educational materials available through our Wellbeing Academy and intranet page. We empower employee networks and global employee ambassadors to lead wellbeing-related events, sessions, and initiatives, fostering a culture of support and inclusivity within Colt. Furthermore, our CSR team is committed to giving back to the communities we operate in, ensuring that our impact extends beyond the workplace. Together, these initiatives demonstrate our commitment to creating a healthy, supportive, and socially responsible environment for all our employees.

Pricing

• Price: £1,050 to £1,350 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at conor.mcevoy@colt.net. Tell them what format you need. It will help if you say what assistive technology you use.