ACTICA CONSULTING LIMITED

Mission Critical Technology and Cloud Services

Actica will help you to implement new Mission Critical Technology into your Public Safety organisation. We have significant experience supporting Police, Fire and Ambulance services in the UK and abroad with technology-related business change, having developed an in-depth understanding of the pressures and constraints on public safety organisations.

Features

• Audit existing systems, make recommendations on new technology provision
• Develop project and programme plans and assist with transition
• Advise on Mission Critical Back Office ICT systems and architecture
• Integration and procurement advice - C2, CCS, Mission Critical Applications
• Airwave, TETRA, Radio, 4G, 5G, ESN, ESMCP, GIS, VoIP, Call-handling
• Supporting requirements development and design of Mobile Data solutions
• Cloud based digital evidence applications and remote streaming and hosting
• Transition technology into operational offices, vehicles, helicopters, control rooms
• Fleet mapping and logistics advice – mass staff deployment
• Addresses security, performance and quality of service (QoS)

Benefits

• Successful delivery of cost-effective mission critical systems and services
• Demonstrate compliance with GDS Service Standard
• Independent and impartial advice
• Compatible with Actica’s other services for a total support package
• Pragmatic application of best practice
• Advise on the latest and future technical solutions and roadmaps
• Sectors: Defence, Education, Fire, Health, Justice, Local Authority, Police, Transport
• Support all classifications, including OFFICIAL, SECRET and TOP SECRET
• Experience with AWS, Azure, GCP, and MODCloud

£300 to £1,430 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at opportunities@actica.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

541090382694567

Contact

Michael Murphy
+44 (0) 1483484090
opportunities@actica.co.uk

Planning

• Planning service: Yes
• How the planning service works: Specific to Bluelight and Public Safety, we have significant experience in supporting Police, Fire and Ambulance services in the UK and abroad with technology related business change. We have developed an in-depth understanding of the pressures and constraints on public safety organisations and have an excellent understanding of the major strategic initiatives affecting them. We have supported the development and deployment of public safety technology for a variety of clients across the UK, Europe, the Middle East, India and Asia Pacific. Our expert consultants can support your organisation by:; •Auditing existing systems and making recommendations on new technology provision; •Developing project and programme plans; •Advising on Mission Critical Back Office ICT systems and architecture; •Providing advice on integration and procurement for C2, CCS and Mission Critical Applications; •Providing expertise in Airwave, TETRA, Radio, 4G, 5G, ESN, ESMCP, GIS, ICCS, VoIP and Call Handling applications; •Supporting requirements development and design of Mobile Data solutions; •Designing Case, Custody, and Intelligence systems; •Designing and advising on Command & Control system; •Designing CCTV. ANPR, and Body Warn Video systems; •Advising on cloud-based digital evidence applications and remote streaming and hosting; •Considering relevant security, performance and quality of service (QoS) issues
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our combination of expertise covers Back Office ICT systems and architecture, Command and Control, Integrated Communications Control Systems, Airwave, TETRA, UHF Radio, 4G, 5G, ESN, ESMCP, GIS, VoIP, Emergency Call Handling, 999 and 112 Dispatch systems, Mobile Data and back office applications and architecture and how the cloud can have a role in Mission Critical ICT. We have an in-depth understanding of all of the technologies in use across the public safety market place including Cloud Applications, Command & Control Systems, GIS, ICCS, Telephony, back office systems and communications technologies. Actica is a member of the TETRA + Critical Communications Association and we are heavily involved in developing the future case for LTE for public safety agencies across Europe. This expertise makes Actica ideally placed to support your organisation during the implementation of new Mission Critical Technology and the migration from legacy systems. Actica can assist during all aspects of this process by undertaking tasks such as:; • Development and implementation of roadmaps and transition plans; • Auditing of existing systems; • Supporting transition of technology into operational offices, vehicles, helicopters, control rooms; • Providing fleet mapping and logistics advice for mass staff deployment
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Actica’s support of Cloud services across a wide range of public sector applications has allowed us to provide quality assurance during all significant aspects of technology-related business change. We are therefore ideally placed to review and provide assurance for programme deliverables as we support your organisation’s ICT-enabled business change. This includes the implementation of the procurement strategy, exit from traditional supply arrangements, and entering into appropriate commercial arrangements for the technology services you require. Our expert consultants will also conduct benchmarking of existing and proposed services to identify potential areas for improvement.; ; Actica can provide a team of talented consultants to cover all aspects of technology-related business change, including critical security arrangements. Our experience of supporting ICT services across a wide range of public sector applications means we are ideally placed to advise on security issues throughout your programme’s lifecycle. ; Actica’s security experts can support your organisation when planning and reviewing commercial services relating to security and security testing, e.g. when determining the suitability of new commercial options and assessing vulnerabilities of legacy systems. The breadth and depth of our experience allows us to support you in maximising the benefits and capabilities realised without compromising on security or quality issues.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications:
  • National Cyber Security Centre (NCSC) Assured Consultancy
  • CCP Certified Consultants
  • Chartered Cyber Security Professionals

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: Actica’s extensive experience with a wide range of public sector applications means that we are ideally placed to design, implement and support technology-related business change programmes for your organisation. We can provide ongoing support to ensure that project plans are effectively implemented and remain on-track to deliver the desired capabilities and benefits. ; Additionally, our security consultants can advise on ongoing matters relating to security architecture, accreditation and compliance. Actica will also ensure that our consultants work in close partnership with your team to facilitate knowledge and skills transfer, so that your capabilities are permanently improved as a result of lessons learned during the project.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: N/A

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bsi
• ISO/IEC 27001 accreditation date: 18/01/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At Actica Consulting, we are a company that cares about the environment. Our EMS (Environmental Management System) is certified to ISO14001:2015 and we are committed to reducing our already very small environmental footprint. We set annual SMART objectives as part of our commitment to continuously improve our environmental management, enhance environmental performance and reduce pollution. ; ; As stated in our published Carbon Reduction Plan, we are committed to achieving Net Zero no later than 2050 (though we aim to be much faster) and to play our part in keeping the global temperature rise within 1.5 degrees. Our CRP is updated annually to record progress and set targets for the year ahead.; ; Actions we take include, but are not limited to: establishing environmentally sensitive purchasing policies (buying recycled or long-life products; favouring products derived from natural/sustainable sources) and monitoring the environmental performance of our suppliers; ensuring that all decisions regarding working practices and purchasing take environmental considerations into account. We measure, monitor and minimise our usage of resources and consumables, and our greenhouse gas emissions. We actively look for ways to reduce waste and recycling, and encourage the use of sustainable modes of transport. We encourage home working and the use of virtual collaboration tools. Finally, we encourage our employees and suppliers to suggest ways to further develop our EMS.; ; For the provision of these services, we commit to offsetting the carbon footprint for the development of the Actica deliverables and, if requested, will provide certification verifying this action has been completed within a month of project completion. In 2023, Actica offset 5tCO2e, through similar schemes.

  Covid-19 recovery

  Since the pandemic, Actica has maintained its commitment to its people and to uplifting others by offering employment opportunities and training, and leveraging our high-growth sector to create jobs. In the period from Mar '20 to April '24, we employed 122 new staff members, resulting in a c20% net increase in the number of employees per annum.; ; Actica undertakes a range of measures to aid with economic recovery from COVID-19 - especially at a local level - including promoting the benefits of staying local and ensuring money is spent supporting local businesses. We support recruitment events away from our SE England base and have recruited staff across the UK, ensuring that they benefit directly from our activity.; ; At Actica, the health and well-being of our staff comes first. We provide office equipment, and whatever else is needed to ensure the highest level of wellbeing and support to our staff. Where in-person working is required, Actica ensures that client sites meet our high standards for COVID safety. Recognising the importance of mental health, Actica has implemented a support structure which pairs up staff for ‘kitchen chats’; providing social stimulation for a healthy working-life balance. ; ; Actica has fully embraced hybrid working, leveraging video-conferencing and online collaboration tools. We foster a close, remote-working relationship with clients through regular informal video calls. Actica is committed to retaining flexible working for our staff and engages with customers to deliver our services most efficiently - removing unnecessary travel and reducing commuting at peak times. We fully accommodate staff that require special considerations due to shielding, and allocate them specifically to remote working projects.

  Tackling economic inequality

  Actica is compliant with the processes and procedures contained within the Modern Slavery Act 2015. Our anti-slavery and human trafficking policy applies to all staff, as well as other persons representing Actica in a working capacity. This including employees at all levels, contractors and suppliers. We are committed to promoting and maintaining the highest possible ethical standards in all of our business activities, and have a zero-tolerance policy towards bribery and corruption. We are committed to acting fairly and with integrity in all of our dealings and relationships. We have implemented and currently enforce an effective system to counter bribery. Our anti-bribery policy provides details of our approach. ; ; Actica are pleased to confirm that all of our staff and associates are paid above the real living wage, in addition to receiving a pay review following every performance review. Furthermore, we hold formal accreditation from the Living Wage Foundation as a living wage employer. In our supply chain of associates, we prefer to work with known and trusted associates with well-established subcontracts and working practices. We do not use zero-hour contracts, and prefer to subcontract based on fixed-price deliverables. We are able to accommodate working both inside and outside of IR35 regulations as needed.; ; Actica has supported a number of young people to obtain an apprenticeship in Cyber Security.

  Equal opportunity

  Actica is committed to ensuring fair treatment of all stakeholders in our business from customers to employees. We are a Disability Confident Committed employer (certificate: DCS024208). We believe in equality of opportunity and inclusion, where Actica’s Equality, Diversity and Inclusion policy goes beyond what we are required to do to ensure all contributions are valued and respected. We ensure that in all our activities we promote equality and provide respect to all, irrespective of marital or civil partnership status; having or not having dependants; religion or beliefs; race (including colour, nationality, ethnic or national origin); disability; sex or sexual orientation; age; or pregnancy and maternity. This policy extends beyond our own employees to client personnel, subcontractors, suppliers and potential recruits, and underpins our approach to recruitment of staff and engagement with our supplier base.; ; We require all of our staff and people within our supply chain to uphold our equality principles. We have effective procedures in place to ensure equal opportunities for all, preventing discrimination, harassment and bullying – fostering a culture which values diversity and inclusion. Our equality and diversity policy provides more details of our approach and a member of the board actively monitors our compliance to the policy to ensure any opportunities for improvements are identified, considered and implemented as needed. Actica is covered by the Modern Slavery Act 2015; our compliance with the processes and procedures contained within the Modern Slavery Act 2015 is set out in our Modern Slavery policy and statement.

  Wellbeing

  Actica is a company that is committed to supporting the health and wellbeing of our staff, both physically and mentally. We make every effort to ensure that our people are physically comfortable working at home by providing office equipment, and whatever else is needed (subject to individual accessibility requirements). Where in-person working is required, Actica ensures that a client’s site meets our high standards for safety.; ; Actica knows that mental health is just as important as physical health. Actica has implemented a support structure - which the Directorate promotes - where staff optionally pool their names for ‘kitchen chats’; providing much-needed social stimulation. A Company Director is responsible for the Mental Health services we offer to our employees, which includes overseeing regular communications and awareness campaigns via both virtual and physical means. We have established our Metal Health First Aid team, all of whom have undergone Mental Health First Aid Training with Mental Health England and have communicated their presence and purpose to the company. Additionally, we offer private medical insurance to our staff. This includes full mental health cover which incorporates confidential access to trained counsellors.; ; Throughout service delivery, we promote a team-culture with regular, collaborative workshops and informal social team video calls, with both Actica and client team members encouraged to join. This is particularly important where individuals are unable to routinely meet and engage with colleagues. ; ; We believe in playing a responsible role in our community and giving back to society. A big part of this is fundraising. We support upReach, a charity committed to supporting undergraduates from lower socio-economic backgrounds to access and sustain top graduate jobs, and SSAFA, the Armed Forces charity. Actica also sponsors the Manchester ‘Look After Yourself’ charitable conference, which supports and celebrates the work of mental health bodies.

Pricing

• Price: £300 to £1,430 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at opportunities@actica.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.