Capgemini UK plc

Office 365 Managed Service

Office 365 Managed Service - Capgemini can deliver all aspects of support and maintenance for your evergreen Office 365 ecosystem, whether locally hosted, cloud or a hybrid deployment. Our Rightshore® global delivery model ensures we provide the right blend of resources to work with you to meet your needs.

Features

• Supports the day-to-day operation of your Office 365 ecosystem
• Provide ongoing support and maintenance of the evergreen platform
• Multi-Language support via Service Desk (24/7/365 if required)
• Health and usage monitoring and action on alerts
• Perform capacity management of the tenant
• Incident and Problem management
• Office 365 License management including the Microsoft 365 approach
• User provisioning processes and administration delegation
• Configuration changes and Evergreen updates as per change management process
• Manage Office 365 on mobile devices

Benefits

• A key component of your evergreen cloud adoption strategy
• Maintains a familiar user experience e.g. Service Desk
• Supports robust security features to match your needs
• Supports collaboration increasing end user satisfaction
• Supports mobility to enable business flexibility
• Geographic coverage offering the right mix of service locations
• Can enable skills and knowledge transfer
• Can provide the right balance between cost, flexibility and functionality
• Provides service levels to support your business needs
• Can adhere to your own ITIL and Project Management governance

£312 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector.opps.uk@capgemini.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

541184617479786

Contact

Giovanna Borgia
+44(0)370 904 4858
publicsector.opps.uk@capgemini.com

Planning

• Planning service: Yes
• How the planning service works: Clients requiring the Capgemini ‘Office 365 Managed Service’ offering will have usually already implemented MS Office 365 Enterprise and have a fully operational Office 365 solution in everyday use that requires a fully comprehensive support service. Capgemini can leverage our existing knowledge and experience of supporting traditional Office deployments and Office 365 to define the optimal service support model. Our Rightshore® global delivery model can allow Capgemini to provide the right blend of onshore, nearshore and offshore resources to work with you as a unified team and meet your needs.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Office365

Training

• Training service provided: Yes
• How the training service works: Training for cloud software and hosting services can be designed specifically to meet each Buyer’s requirements. Please contact Capgemini directly for details.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Capgemini will leverage existing knowledge and experience of supporting traditional Office deployments and Office 365 to define the optimal implementation model for new instances of Office 365 leveraging the most appropriate blend of on-premise, cloud and hybrid scenarios to meet organisation’s needs
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Office 365

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: 7.2 Quality assurance and performance testing / Quality assurance and performance testing Describe how you help buyers do quality assurance and performance testing. Required, if YES to above question. ; ; 200 words / 2000 character limit (free text) Capgemini can help Buyers carry out quality assurance in three ways:; ; 1. Capgemini's DELIVER methodology can be used which includes comprehensive activities, tasks, guidelines and templates for the full system development evergreen lifecycle.; 2. Our delivery management and assurance function approach, in which a delivery manager is assigned to each engagement to assure the quality of Capgemini's work.; 3. Capgemini's customer satisfaction process (OTACE -On Time and Above Customer Expectations) can be used to apply to our Buyer engagements.; ; Note that performance testing of an evergreen Cloud Hosted solution will normally focus upon the performance of the networks connecting users to that solution. Capgemini can also provide Digital Adoption services to help drive use of the solution to maximise the benefits realised from it’s use.

Security testing

• Security services: Yes
• Security services type:
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Exchange Online Protection enhancements, Compliance Management and Auditing for O365
  • Role based granular security model for Office 365 users.
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications: Please contact Capgemini directly for further detailed security services information.

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Support for cloud hosting or software services will vary depending upon Buyer requirements and upon the nature of the services supported. Please contact Capgemini directly for details.

Service scope

• Service constraints: Any constraints will be identified through discussion with the Buyer.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We aim to acknowledge receipt of questions within one Working Day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: The support levels for individual services may be agreed within the Order Form and will be charged for in accordance with the Pricing section for this service

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 26/04/2022
• What the ISO/IEC 27001 doesn’t cover: Please contact Capgemini directly for information regarding ISO/IEC 27001 certification for this service
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  Capgemini has a long‐standing commitment to environmental sustainability, with a strategy focusing on managing and reducing our own environmental impacts and deploying our expertise in technology and business transformation to help clients address their sustainability challenges. Our Group environmental sustainability ambition is to be Carbon neutral no later than 2025 and transforming to net zero by 2040 as approved by SBTi.; ; We integrate sustainability into our existing structures and solutions where applicable with our impacts being calculated using our online carbon impact calculator, underpinned by our methodology.; ; PUBLIC AND HYBRID CLOUD:; Scalability can reduce the future need to replace hardware; increased efficiency reduces energy consumption; and pay per use encourages companies to only use what they require, increasing energy efficiency.; ; CLOUD APPS: ; Cloud Native apps can be agile, flexible and scalable to a variety of innovative outcomes e.g. Smartly, facilitating electric vehicle charging. Direct energy reduction through efficient equipment.; ; APPS MASS MIGRATION TO CLOUD:; Assessment of where it is possible to retire and rationalise legacy applications, as well as reducing inefficiencies, lowering operating costs and enabling business model innovation. This could all reduce energy consumption across the estate; ; ERP MIGRATION TO CLOUD: ; Delivering operational efficiencies through the wider operations can lead to energy savings as well as cost and time across the business.
• Covid-19 recovery:

  Covid-19 recovery

  Capgemini has implemented a flexible working policy allowing all our employees to request arrangements for hybrid working where appropriate in view of client and team requirements.; ; We have made strides in helping communities gain access and skills to cope with the situation. We forged a new collaboration with Digital Unite, a leading Digital Inclusion organization in the UK. For over two decades the organization has been helping third sector organizations build digital capacity by helping them recruit and train a network of ~4000 Digital Champions, who then directly engage communities and help tens of thousands of people to learn basic digital skills. We have also launched Digital Futures initiative, spearheaded by our Cloud Infrastructure Services leaders and colleagues. The initiative is designed to help and support thousands of digitally excluded people in their journey to inclusion through digital literacy projects. Initiatives such as this is a testament to our collective commitment towards digital inclusion actions. Capgemini aims to support digitally marginalised people through digital literacy programme across the world.; ; Capgemini Research Institute recently published “The Future of Work: From Remote to Hybrid” to specifically look at how changes to working practices driven by the pandemic are likely to persist and what these changes mean to organisations such as Capgemini and our clients.
• Tackling economic inequality:

  Tackling economic inequality

  Capgemini is committed to ensuring that digital transformation creates an inclusive and sustainable future for all. This means opening doors to technology careers for people who are currently far from the digital skills job market, such as refugees whose studies/career journeys have been interrupted.; ; We open up digital job opportunities by collaborating with CodeYourFuture. This UK-based non-profit organisation supports refugees/individuals, possibly at a disadvantage, to become software engineers.; ; Capgemini plays an active role in creating a CodeYourFuture community of coders ready to help one another. Our employees volunteer to ensure practical access to working professionals through which students can gain clarity on what working in the tech sector is like. Sessions include homework clubs, immersion workdays at our offices, sharing insights into careers and pathways to get there, and we also offer one-to-one mentoring for programme participants. 500+ Capgemini employees have volunteered their help (March 2022.; ; In 2021, Capgemini sponsored 128 students and helped run four CodeYourFuture courses in London, Birmingham and Manchester. We also assisted classes in Glasgow with job opportunities and support from volunteers.; ; Capgemini continues to offer Code Your Future insights into market demand based on what our clients are requesting, helping evolve the programme curriculum to best prepare graduates for employment. As of March 2021, Capgemini has employed 53 Code Your Future programme graduates – helping us ensure we extend employment opportunities to individuals from disadvantaged backgrounds through this new recruitment channel.; ; Code Your Future graduates who have joined Capgemini are now working on client assignments across the Public and Private sectors.; ; We support our charity partners to build their digital skills and increase their impact through digital transformation. In 2021-22 we completed a pro-bono project to improve the functionality and inclusiveness of the Future Steps fundraising App.
• Equal opportunity:

  Equal opportunity

  Capgemini is a member of the Business Disability Forum that provides training, podcasts and comprehensive advice on conditions and adjustments. We hold a Disability Confident Employer badge, which recognises Capgemini’s commitment to supporting team members with disabilities.; ; At Capgemini we want technology to be an opportunity for everyone. As more services such as healthcare, housing, banking, shopping and education move online, it is critical that everyone can access them. We aim to inspire those at risk of being left behind, to build the digital skills needed for life and work.; ; Working closely with our partner Digital Unite we have developed a new model for corporate support of digital skills training in the UK. Previously digital skills training was not typically supported by corporate volunteers and instead led by charities and non-profits. Together we have created Inspire, a training programme to support Capgemini employees to become Digital Champions. We developed and piloted the model in 2020, before rolling out Inspire across Capgemini UK from January 2021. By embedding Champions within communities, people can more easily access regular support and have a more personal connection with those teaching them digital skills.; ; Inspire trains our employees on how to teach digital skills. Capgemini employees, for example, have advanced technology skills but can lack knowledge and confidence on how best to share these with their families, friends and local communities. To change this, employees attend a ‘Digi Day’ session to learn about digital exclusion, complete training on how to share skills via an e-learning module, and are encouraged to make a pledge to help others.; ; The Inspire training gives our volunteers the ability to support individuals from any community and background as chosen by our volunteers and includes access to specific modules on digital skills and disability.
• Wellbeing:

  Wellbeing

  Capgemini is proud to be an accessible and inclusive organisation where people of all abilities want to work and collaborate: nothing is a barrier to success.; ; From the first stages of recruitment through to each working day with Capgemini, support is always at hand. For team members with a disability, mental health condition or caring responsibility, our Disability, Carers & Allies employee network provides a space to meet others at Capgemini and share advice, questions and experiences.; ; Here’s a snapshot of what we’ve achieved so far:; -Capgemini has signed the Time To Change Employer Pledge: committing to continue building a working environment where employees feel able to talk openly and honestly about mental health – and know where to go when seeking help.; -We have educated and mobilised over 120 mental health champions to support colleagues.; Capgemini is a member of the Business Disability Forum that provides training, podcasts and comprehensive advice on conditions and adjustments; -We hold a Disability Confident Employer badge, which recognises Capgemini’s commitment to supporting team members with disabilities.; -Our commitment to supporting our people’s mental health has been recognised by Mind, who -awarded us Silver in their 2017/18 Workplace Wellbeing Index.; -We are committed to raising awareness and supporting team members with hidden disabilities. Also, a member of The Hidden Disabilities Sunflower Campaign.; ; Capgemini UK is putting a spotlight on invisible disabilities via a new campaign: ‘Now You See Me’. While raising awareness of a number of conditions, we will also be adopting the nationwide ‘Sunflower Scheme’ and looking at best industry practices to see where we can improve.

Pricing

• Price: £312 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector.opps.uk@capgemini.com. Tell them what format you need. It will help if you say what assistive technology you use.