BetterGov
Social Care Case Management Support Services
Social Care Cloud services; Corelogic Servelec Mosaic & Frameworki; Liquidlogic Protocol (LCS / LAS) and EYES, ContrOCC / LIFT; Northgate SWIFT, AIS, CCM and Eclipse/PFC including OLM CareFirst; Advanced Careworks Raise and Care Director; TTP SystmOne; Azeus & Provider Portal. Agile, Prince2, MSP, ITIL, ITQSB Qualified staff. BPSS Cleared.
Features
- Case Management Systems - Adults, Childrens Social Care and Finance
- Integration and Migration - Frameworki, RAISE, CareDirector, CareFirst, Swift
- Corporate Financials - Agresso, e5, SAP, Civica, AP AR Interface
- Business/Web Intelligence - SSRS, Business Objects, Azure SQl, PowerBI
- Procurement, Scoping, Health Check, Project Management, Data Migration, Analysis, Training
- Health Integration - N3, HSCN, MACS, CP-IS, Quicksilva, SmartCard Technologies
- Mobile Apps, Portals, Digital Platforms & Transformation, Reporting, Consultancy
- Models include SWOT, SMART, RACI, MOSCOW, MVP and Six Sigma
- Expertise across England, Scotland, Wales and Northern Ireland
- Case Management - Family Group Working & Finance Improvement Activity
Benefits
- Provides Market Leading Expertise across England, Scotland, Wales, Northern Ireland
- Delivers Resource Days only When Required (On-Off Resourcing Model)
- Reduces Implementation Risk, both Time and Budget
- Identifies and Drives Savings to Maximise Return on Investment
- Limits Onboarding Time, Allowing Immediate Project Start With Experienced Resources
- Drives Implementation Programmes Forward With Informed Decision Making
- Maintains Scope and Focus on Key Deliverables
- Provides Continuity in Programme Delivery and Post Go-Live Support
- Departmental Specific Expertise (Adult, Children's Social Services)
Pricing
£315 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at marc@bettergov.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
5 4 1 2 3 1 7 4 2 0 8 8 1 8 8
Contact
BetterGov
Marc Cohen
Telephone: 0203 289 4203
Email: marc@bettergov.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- BetterGov employs our "pick and mix" approach to the implementation of cloud hosting and software services. We believe the best approach to planning and deployment is to build upon resource already available within your organisation. We provide a host of planning services including; Project and Programme Management, Business Analysis and Solution Design.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- BetterGov training repository and specialist resources support both small and large scale cloud software and hosting services. Our trainers are very adaptable but specialise in social care business process and financials as well as reporting training. Basic computer skills and MS Office suit to support front line user system familiarisation can be included to ensure 360 degree understanding and promote end-user confidence.
- Training is tied to specific services
- Yes
- Services the training service works with
-
- Social Care Systems - Servelec HSC Frameworki, Mosaic
- Social Care Systems - Servelec HSC Tribal & Abacus
- Social Care Systems - Liquidlogic Protocol and ContrOCC
- Social Care Systems - Careworks RAISE and CareDirector
- Social Care Systems - OLM CareFirst
- Social Care Systems - Northgate Swift
- Corporate Financials - Agresso, e5, JD Edwards & In-House Systems
- Business/Web Intelligence Tools including Business Objects and Infoview
- Microsoft Office Suite
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- BetterGov has dedicated technical migration resources who can advise and/or manage transition to cloud services from legacy systems and infrastructure.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- BetterGov quality assurance services audit infrastructure and software business processes to ensure configuration and build is both fit-for-purpose and scalable. Provision and management of 3rd party performance testing tools can be agreed and deployed to ensure infrastructure can support both current and future demands.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Support is provided on-site or over the phone.
Service scope
- Service constraints
- Not Applicable.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Within 1 working day.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Telephone support is provided as standard. On-site support is also available.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Our Carbon Reduction Plan outlines our current carbon footprint and the way in which we aim to be Net Zero by 2035. We operate a ‘paper free’ office and recycle all IT equipment. New IT purchases are considered with sustainability in mind and only made where necessary. We offset our environment impact through donations to Trees for Life and are in the process of becoming a Silver Partner.Covid-19 recovery
We have modified and improved workplace conditions that support the COVID-19 recovery effort including the implementation of effective social distancing, remote working, and sustainable travel solutions.Tackling economic inequality
We are a member of the Living Wage UK. Our membership confirms we pay all staff at least the national minimum wage but in addition our membership enables Living Wage UK to promote their agenda to bring more businesses and employers into the scheme.Equal opportunity
We donate to Access UK, a charity that supports BME youth employment and job creation in the community.Wellbeing
We provide training opportunities for staff to upskill them in interests related to social care and IT in the workplace but also personal/social interests on a case-by-case basis. These workplace and social training opportunities are part of our package to attract and retain the highest quality staff, improving their working conditions and providing opportunities. We offer and have offered flexible working for many years and operate a bonus structure as well as mentoring by company founders among many other benefits.
Pricing
- Price
- £315 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at marc@bettergov.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.