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KOVAION CONSULTING LIMITED

Oracle Applications Support Services

Kovaion provides expert end-to-end Oracle Cloud implementation, migration, and managed support services. We specialize in Oracle HCM, ERP, and OCI, delivering tailored solutions including data migration, configuration, integration, and training. Our services ensure seamless digital transformation, enhancing organizational efficiency and employee experience through automated workflows and advanced AI-driven insights.

Features

  • Comprehensive managed service for Oracle Cloud and Other Oracle Products
  • Senior-led support tailored to specific public sector needs
  • Complimentary Oracle Cloud healthcheck and Redwood UI upgrades
  • Custom AI solutions and AI Agent Studio Development & Integrations
  • End-to-end data migration and integration within Oracle cloud estates
  • Proactive incident management and quarterly Oracle update impact analysis
  • Agile managed service model ensuring rapid feature adoption and ROI
  • Specialized support for legacy PeopleSoft to Oracle Cloud transitions
  • Hybrid cloud management across Oracle (OCI), AWS, and Azure environments

Benefits

  • Fixed-price packaged models ensure transparent and predictable IT spend
  • Future-proofs HR ecosystems with AI-enabled decision-making and automation
  • Reduces operational risk with proactive, SLA-backed tiered support levels
  • Maximizes Oracle investment through continuous innovation and optimization reviews
  • Enhances user experience via Redwood UI and AI Agents
  • Improves data security through role-based access and compliance audits
  • One partner for all cloud needs
  • Optional DB management, Apex development, cross-cloud integration, and custom solutions.

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nanda.kumar@kovaion.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

5 4 1 2 6 0 5 1 3 7 3 3 0 9 2

Contact

KOVAION CONSULTING LIMITED Nanda Kumar
Telephone: 07574164244
Email: nanda.kumar@kovaion.com

About your service

Service categories

Cloud Support Services

Ongoing Support

  • Product support capabilities
  • Logging and management of incidents
  • Reporting and proactive results analysis
  • Dispatch of service technicians and/or parts
  • End user training coordination
  • Other

Service scope

Service constraints
No Constraints

User support

Email or online ticketing support
Yes
Support response times
Support Response Times & Availability

Priority 1 (Critical Issues): Standard response within 15 to 30 minutes for mission-critical emergencies.

Priority 2 (High Impact): Standard response within 1 to 4 hours for severe service degradation.

Priority 3/4 (General Queries): Standard response within 4 to 8 hours for minor issues.

24/7 Service Desk: Round-the-clock availability for all managed service clients.

Continuous Coverage: Guaranteed support during weekends and all UK public holidays based on the needs.

Senior Expertise: Direct access to senior, Oracle-certified boutique consultants for all tickets.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.2 AA
Web chat accessibility testing
Kovaion employs a robust testing framework to ensure Oracle AI implementations achieve WCAG 2.2 Level AA compliance. We go beyond standard automated tools by conducting manual audits with a wide array of assistive technologies.

Testing:

Speech & Voice Control: We validate interactive elements using Dragon NaturallySpeaking alongside native solutions like Windows Speech Recognition and Apple Dictation to support users with motor impairments.

Screen Readers: End-to-end flows are verified using NVDA, JAWS, and VoiceOver, ensuring Oracle AI responses utilize ARIA live regions for non-visual clarity.

Alternative Input: We test for compatibility with Switch Control and keyboard-only navigation, ensuring no 'keyboard traps' exist within the chat UI.

Vision Support: Using ZoomText and Windows Magnifier, we confirm the interface reflows correctly at 400% magnification.

This comprehensive approach ensures that our boutique managed services deliver an inclusive, legally compliant experience for all public sector users.
Support levels
Kovaion provides senior-led support for Oracle Cloud (HCM, ERP, OCI) and PeopleSoft. Our boutique approach ensures public sector clients receive personalized attention from experts who understand government digital service constraints.

1. Service Tiers and Availability

Standard Support: End-to-end Oracle estate management, including functional/technical troubleshooting and quarterly update impact analysis.

Operational Hours: Business hours (09:00–17:30 GMT, Mon–Fri).

Extended Coverage: Optional 24/7 on-call model for Priority 1 and 2 incidents, ensuring mission-critical stability.

2. Expert Roles and Accountability

Cloud Support Engineers: All incidents are handled directly by senior, Oracle-certified consultants. We bypass junior-level triage to accelerate resolution and reduce technical debt.

Technical Account Management (TAM): A dedicated TAM acts as a strategic partner, leading monthly reviews and managing the transition of new Oracle AI features into production.

3. Commercial Structure

Transparent Pricing: Core support is delivered via a fixed-price monthly managed service fee.

Ad-hoc Services: Requirements outside the core scope—such as Apex development, AI integrations, Database Management or migrations—are managed via a defined Statement of Work (SoW).
AI chatbot
Yes

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
Yes

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £400.00 £180.00
Associate business architect £650.00 £250.00
Business architect £900.00 £340.00
Lead business architect £1,050.00 £420.00
Data architect
Role level UK Rate Offshore Rate
Data architect £900.00 £340.00
Senior data architect £1,050.00 £420.00
Chief data architect £1,200.00 £500.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £900.00 £340.00
Senior enterprise architect £1,050.00 £420.00
Lead enterprise architect £1,050.00 £420.00
Principal enterprise architect £1,200.00 £500.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £650.00 £250.00
Solution architect £900.00 £340.00
Senior solution architect £1,050.00 £420.00
Lead solution architect £1,050.00 £420.00
Principal solution architect £1,200.00 £500.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £650.00 £250.00
Technical architect £900.00 £340.00
Senior technical architect £1,050.00 £420.00
Lead technical architect £1,050.00 £420.00
Principal technical architect £1,200.00 £500.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £1,200.00 £500.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,200.00 £500.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,200.00 £500.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £400.00 £180.00
Analytics engineer £650.00 £250.00
Senior analytics engineer £900.00 £340.00
Lead analytics engineer £1,050.00 £420.00
Head of analytics engineering £1,200.00 £500.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £650.00 £250.00
Data analyst £775.00 £285.00
Senior data analyst £900.00 £340.00
Principal data analyst £1,050.00 £400.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £775.00 £285.00
Senior data engineer £900.00 £340.00
Lead data engineer £1,050.00 £420.00
Head of data engineering £1,200.00 £500.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £900.00 £340.00
Lead machine learning engineer £1,050.00 £420.00
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £650.00 £250.00
Performance analyst £775.00 £285.00
Senior performance analyst £900.00 £340.00
Lead performance analyst £1,050.00 £420.00
Head of performance analysis £1,200.00 £500.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £650.00 £250.00
Application operations engineer £775.00 £285.00
Senior application operations engineer £900.00 £340.00
Lead application operations engineer £1,050.00 £420.00
Principal application operations engineer £1,200.00 £500.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £775.00 £285.00
Senior business relationship manager £900.00 £340.00
Lead business relationship manager £1,050.00 £420.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £650.00 £250.00
Change and release analyst £775.00 £285.00
Change and release manager £900.00 £340.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £650.00 £250.00
IT service manager £775.00 £285.00
Senior IT service manager £900.00 £340.00
Head of IT service management £1,200.00 £500.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £775.00 £285.00
Major incident manager £900.00 £340.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £650.00 £250.00
Infrastructure engineer £775.00 £285.00
Senior infrastructure engineer £900.00 £340.00
Lead infrastructure engineer £1,050.00 £420.00
Principal infrastructure engineer £1,200.00 £500.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £650.00 £250.00
Infrastructure operations engineer £775.00 £285.00
Senior infrastructure operations engineer £900.00 £340.00
Lead infrastructure operations engineer £1,050.00 £420.00
Principal infrastructure operations engineer £1,200.00 £500.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £650.00 £250.00
Problem manager £900.00 £340.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £400.00 £180.00
Junior business analyst £525.00 £210.00
Business analyst £650.00 £250.00
Senior business analyst £900.00 £340.00
Lead business analyst £1,050.00 £420.00
Head of business analysis £1,200.00 £500.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £650.00 £250.00
Delivery manager £775.00 £285.00
Senior delivery manager £900.00 £340.00
Head of (Agile) delivery management £1,200.00 £500.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £650.00 £250.00
Digital portfolio manager £900.00 £340.00
Senior digital portfolio manager £1,050.00 £420.00
Head of portfolio £1,200.00 £500.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £650.00 £250.00
Product manager £775.00 £285.00
Senior product manager £900.00 £340.00
Lead product manager £1,050.00 £420.00
Head of product £1,200.00 £500.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,050.00 £420.00
Service owner
Role level UK Rate Offshore Rate
Service owner £1,200.00 £500.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £650.00 £250.00
QAT analyst £775.00 £285.00
Senior QAT analyst £900.00 £340.00
Lead QAT analyst £1,050.00 £420.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £650.00 £250.00
Test engineer £775.00 £285.00
Senior test engineer £900.00 £340.00
Lead test engineer £1,050.00 £420.00
Test manager
Role level UK Rate Offshore Rate
Test manager £900.00 £340.00
Head of test £1,200.00 £500.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £400.00 £180.00
Junior DevOps engineer £525.00 £210.00
DevOps engineer £775.00 £285.00
Senior DevOps engineer £900.00 £340.00
Senior DevOps engineer - management £900.00 £340.00
Lead DevOps engineer £1,050.00 £420.00
Lead DevOps engineer - management £1,050.00 £420.00
Principal DevOps engineer £1,200.00 £500.00
Principal DevOps engineer - management £1,200.00 £500.00
Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £400.00 £180.00
Junior frontend developer £525.00 £210.00
Frontend developer £650.00 £250.00
Senior frontend developer £900.00 £340.00
Lead frontend developer £1,050.00 £420.00
Head of frontend development £1,200.00 £500.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £400.00 £180.00
Junior developer £525.00 £210.00
Developer £650.00 £250.00
Senior developer £900.00 £340.00
Senior developer - management £900.00 £340.00
Lead developer £1,050.00 £420.00
Lead developer - management £1,050.00 £420.00
Principal developer £1,200.00 £500.00
Principal developer - management £1,200.00 £500.00

User-centred design roles

Content designer
Role level UK Rate Offshore Rate
Associate content designer £650.00 £250.00
Junior content designer £525.00 £210.00
Content designer £775.00 £285.00
Senior content designer £900.00 £340.00
Lead content designer £1,050.00 £420.00
Head of content design £1,200.00 £500.00
Graphic designer
Role level UK Rate Offshore Rate
Associate graphic designer £650.00 £250.00
Junior graphic designer £525.00 £210.00
Graphic designer £775.00 £285.00
Senior graphic designer £900.00 £340.00
Lead graphic designer £1,050.00 £420.00
Head of graphic design £1,200.00 £500.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
United Accreditation Foundation (UAF)
ISO/IEC 27001 accreditation date
Saturday 10 January 2026
What the ISO/IEC 27001 doesn’t cover
The certification focuses on "IT Consulting Services" and "Application Development". It does not explicitly cover hardware manufacturing, physical security of data centers
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
United Accreditation Foundation (UAF)
ISO 9001 accreditation date
Saturday 10 January 2026
What the ISO 9001 doesn’t cover
The scope is limited to Business Transformation and IT Consulting Services, including application development and AI-based solutions. It does not cover physical hardware production or maintenance.
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
A1c9c41a-49e2-4210-8f32-5bfdbac8b9b9
Cyber essentials plus
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nanda.kumar@kovaion.com. Tell them what format you need. It will help if you say what assistive technology you use.