Bourne Valley Systems Ltd

ESW Capital Software Licenses

We are an Official License partner for Trilogy, Aurea, IgniteTech and Avolin in the UK, offering software licenses for their full suite of products such as Onyx, First Rain, and CloudFix, and other products in the IgniteTech Unlimited range.

Features

• Enterprise platforms to facilitate collaboration and knowledge sharing
• Communication tools
• CRM tools
• Work directly with outside partners, contractors and agencies
• Connect with colleagues
• Help desk services

Benefits

• Improved productivity
• Less time to find knowledge and experts
• Improved communications
• Increased security of communications

£20 a user a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jez@bournevalleysystems.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

541304523073597

Contact

Jez Ahl
+447824849627
jez@bournevalleysystems.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Other products in the portfolio. Can be integrated with any other system with a suitable API
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements:
  • Google Chrome
  • Firefox
  • Edge Browser
  • Safari

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: This depends on the severity. Severity 1 issues would be responded to with one hour during weekday working hours. Other issues within 4 hours during weekday working hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users can contact our engineers via the software products themselves. Alternative chat tools are available if needed
• Web chat accessibility testing: None
• Onsite support: No
• Support levels: We offer support either during the weekday, or optionally at weekends.; We offer a technical account manager, and optional support engineers
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide license renewals only. Usually, the buyer would be responsible for onboarding users on the platforms
• Service documentation: No
• End-of-contract data extraction: If requested we can provide database exports at the end of the contract.
• End-of-contract process: At the end of the contract, the customer environment would be switched off, unless an alternative provider is selected to continue the support.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Users have access a dedicated secure mobile app. Some feautres may be unavailable when using the mobile app.
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: The service is web-based, accessible from the Internet. The software has an API layer allowing users to integrate with other systems, and to access their data.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: The vendor has carried out such testing
• API: Yes
• What users can and can't do using the API: The API layer allows users to integrate with other systems, and to access their data. User can have access to the fully documented API to configure their experience and manipulate their data.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: We can scale the service dynamically, via AWS standard tooling.

Analytics

• Service usage metrics: Yes
• Metrics types: We can provide service usage metrics through a combination of builtin tools, and custom data analytics.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: IgniteTech, Trilogy, Aurea

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can export their data by using the API or we can provide database exports on request.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Mysql/PostgreSQL database exports
• Data import formats:
  • CSV
  • Other
• Other data import formats: Mysql/PostgreSQL import

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: We offer Licenses only. There is no connection between our network and the buyer's
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: This service offers Software Licenses only. Availability is defined by the Buyer's network design and resilience.
• Approach to resilience: This service offers Software Licenses only. Resilience is defined by the Buyer's network design.
• Outage reporting: This service offers Software Licenses only. Outage reporting would be available via our ESM Cloud support offering.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Access to managament interfaces is restricted to System Admins only, and is password-protected. Where possible, we also employ IP address restrictions to management interfaces so that they can only be accessed from trusted devices and sources.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Description of management access authentication: Management access is limited to system and space administrators, and where possible we restrict management access to trusted/known IP addresses.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: This service offers Software Licenses only. However, we apply relevant security governance to our own operations , and we are independently audited by the MOD's Supplier Cyber Protection Service, and we hold Cyber Essentials Plus certification.
• Information security policies and processes: We have a well defined set of Security Policies which have been independently verified by the MOD's Supplier Cyber Protection Service.; Our Director holds overall responsibility for Information Security, and is the senior contact for any reporting.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We document and record all changes made, and all changes are assessed for security impact.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our Vulnerability Management process has been independently audited by MOD's Supplier Cyber Protection Service, and details how we assess threats, and how and when we deploy patches. We use Early Warning services for our installed platforms.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We offer Software licenses only. The buyer is responsible for Protective Monitoring of their systems.
• Incident management type: Supplier-defined controls
• Incident management approach: We offer Software licenses only. The buyer is responsible for their own Incident Management approach.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We strive to keep compute resources to a minimum, including turning off servers/infrastructure when not required. We keep travel to a minimum.

  Covid-19 recovery

  Our platform enables users to work remotely, where staff may need to work from home.

  Equal opportunity

  Bourne Valley Systems is committed to equal opportunity for all employees and sub-contractors. We use the best talent available to us, regardless of race, colour, gender, religion, age, belief or any other status protected in our laws. We do not tolerate any kind of harassment or discrimination.

  Wellbeing

  We operate a duty of care to the wellbeing of our staff and sub-contractors.

Pricing

• Price: £20 a user a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jez@bournevalleysystems.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.