Dig Inclusion Ltd

Accessibility help desk consultancy

Helpdesk allows you to purchase a block of time to discuss any concerns with our accessibility team, valid within a 12 month window. Examples of the support provided through our helpdesk service are checking an accessibility statement, discussing specific problems with developers, and reviewing a small sample of pages.

Features

• General accessibility queries
• checking any new website, app, PDF or EPUB
• supporting new website, app or document
• supporting you in responding to customer feedback
• helping you to procure accessible products and services

Benefits

• Pre-agreed and guarenteed response rate
• Maximum agreed hours for greater budget control
• Support on an ad-hoc basis when you need it most
• Ongoing access to an accessibility consultant
• Multiple consultant specialists for all your accessibility needs

£150 a unit an hour

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sarah@diginclusion.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

541375367388353

Contact

Sarah Ronald
07903688521
sarah@diginclusion.com

Planning

• Planning service: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We ensure that any developed code complies with the WCAG guidelines and legal requirements in the UK. Our in house software Hugr also allows quality assurance testers to self serve and assess their code against WCAG as part of their checks.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: We are a remote first business, and the majority of our services do not require access on site. However, on the occasions where platforms or systems are difficult to access often due to security, then we can deliver our service on site.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 24 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Response to any email queries to our hello@diginclusion.com email address, and phone support offered between the hours of 9am and 5pm Monday to Friday.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Our work influences staff, suppliers, customers and communities to support disabled people by making digital content accessible

Pricing

• Price: £150 a unit an hour
• Discount for educational organisations: No

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sarah@diginclusion.com. Tell them what format you need. It will help if you say what assistive technology you use.