DBAAS LTD

Cloud Computing and Managing Services

Cloud computing&managing services have been designed to give customers a choice from a wide range of high performance highly secure platforms.These platforms can deliver the performance&availability needed either as standalone solutionorHigh Availability solution.The platform can also be easily merged with the Cloud Sure service or other on-premises systems&Hyperscale Cloud platforms.

Features

• Fully secure, encrypted, and resilient
• Scales with business requirements in a cost-effective manner
• Flexible High Availability options ranging from redundant hosts
• Managed by vendor certified experts
• 24x7x365 fully managed & supported
• Archiving, Backup & Recovery, Disaster Planning & Assurance
• Monitoring Process, Message Notification & Log queuing
• Secure and User Managements on Database Management systems
• To remove the management burden on the customer
• Global deployment options

Benefits

• Cost-effective solution based on shared components
• High Availability solutions with synchronous replication between Data Centres.
• Support, managed or consulting services any platform
• Essentials (BAU), LIVE Services and Migration Services
• Ability to scale all underpinned by a contracted SLA
• DBaaS, PaaS, IaaS using Outsourcing or On-Premises Support
• Infrastructure and Platform Support with B2B / B2C
• Short Term, Long Term, Specific Statement of Work
• 24×7×365 services for continuous support, maintenance
• Protective monitoring & Logging and analysis & User Management

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@dbaasltd.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

541459231428741

Contact

DBaaS Ltd
+44 7480 080202
admin@dbaasltd.com

About your service

• Service categories:

  PaaS

  Analytics and Business Intelligence

  • Business Intelligence
  • Advanced Predictive Analytics
  • Location and Geospatial data management and analytics

Service scope

• Service constraints: Service availability may be affected by planned maintenance windows, with advance notice provided to minimise disruption. Support is delivered remotely and is limited to standard business hours, with response times varying depending on demand. The service requires stable internet connectivity and may not function offline. Compatibility is restricted to supported hardware and operating systems, and certain integrations may only be available on specific platforms. Customisation options are streamlined to ensure consistency and may not cover bespoke requirements. Buyers should also note that resource scaling may be subject to capacity limits during peak usage periods.
• System requirements:
  • Stable internet connection required for all cloud service operations.
  • Modern web browser supporting HTML5 and JavaScript functionality.
  • Supported operating systems: Windows, macOS, Linux distributions.
  • Mobile access requires iOS or Android devices with latest updates.
  • Minimum 4GB RAM recommended for optimal application performance.
  • Buyers must maintain valid software licences for integrated applications.
  • Antivirus and endpoint protection required for all virtual machines.
  • Secure VPN or firewall configuration for enterprise network access.
  • Administrative permissions needed for installation and configuration tasks.
  • Regular patching and updates required on client-side environments.
• Cloud deployment model: Public cloud

User support

• Email or online ticketing support: Yes
• Support response times: We aim to respond to all questions as quickly and efficiently as possible. Our standard response time during business days (Monday to Friday) is within 2–4 working hours for general queries and within 1 hour for urgent or time-sensitive issues. For more complex requests requiring investigation, we provide an initial acknowledgment within 2 hours and a full response within the agreed timeframe. At weekends and public holidays, response times may be slightly longer, typically within 6–12 hours, depending on the nature of the query. However, urgent issues reported through our dedicated support channels are always prioritised.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We have not carried out any formal testing with assistive technology users for our web chat solution. At this stage, no dedicated accessibility user-testing sessions have been conducted.
• Onsite support: Yes
• Support levels: We provide tiered support levels to meet buyer needs: Standard Support: Included at no additional cost. Covers remote assistance during business hours, ticketing system access, and response within agreed SLAs. Enhanced Support: Available at extra cost. Provides extended hours coverage, faster response times, and priority handling of incidents. Premium Support: Available at extra cost. Offers 24/7 coverage, proactive monitoring, and dedicated escalation paths. For Enhanced and Premium levels, pricing is based on service scope and buyer requirements. A Technical Account Manager (TAM) or Cloud Support Engineer can be assigned under Premium Support to provide strategic guidance, manage escalations, and ensure smooth service delivery. This ensures buyers receive tailored support aligned with their operational priorities.
• Support available to third parties: No
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We help users start using our service through clear onboarding, detailed user documentation, and optional training. Online guides and tutorials provide step‑by‑step instructions for setup, configuration, and integration. We also offer interactive support via email or chat to resolve queries quickly. For larger deployments, onsite or remote training sessions can be arranged to ensure teams are confident in using the platform. Sample projects and templates are provided to accelerate adoption. Our goal is to make onboarding simple, efficient, and tailored to user needs, enabling organizations to gain value from the service immediately.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, users can extract their data through secure download options provided via the management console or command line interface. Standard export formats such as CSV, JSON, or SQL dumps are available to ensure portability. Users may also use the API to automate data retrieval and migrate information to another environment. Backups can be scheduled or triggered before termination to guarantee data integrity. Once extraction is complete, all customer data is securely deleted from our systems in line with compliance requirements.
• End-of-contract process: At the end of the contract, users are notified in advance and given time to extract their data using the management console, API, or command line interface. Standard data export options (CSV, JSON, SQL dumps) are included in the contract price, along with secure deletion of customer data once extraction is complete. Included in the price: access to export tools, standard support during the extraction period, and secure data removal in line with compliance requirements. Additional costs: extended support beyond the contract term, bespoke migration services, or large‑scale data transfer assistance.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Using the web interface: Users can set up the service through the web interface by creating accounts, provisioning resources, and configuring initial settings with guided workflows. They can make changes such as scaling infrastructure, updating configurations, monitoring performance, and managing user access. The interface also supports scheduling backups, applying patches, and viewing usage reports. However, advanced customisation, bulk changes, or complex networking tasks may require API or command line access. While the web interface is designed for simplicity and routine management, it does not replace the flexibility and depth available through programmatic tools, ensuring buyers balance ease of use with advanced control.
• Web interface accessibility standard: WCAG 2.2 AA
• Web interface accessibility testing: We have conducted accessibility testing of the web interface with assistive technology users to ensure compliance with WCAG 2.2 AA standards. Testing included screen readers (such as JAWS and NVDA), voice recognition software, and keyboard-only navigation. Users validated that core functions—account setup, resource provisioning, and monitoring—were accessible without reliance on a mouse. Colour contrast and text alternatives for images were reviewed to support visually impaired users. Feedback from these sessions informed improvements, including clearer navigation labels and enhanced error messaging. Ongoing testing ensures the interface remains usable and inclusive for diverse accessibility needs.
• API: Yes
• What users can and can't do using the API: Users can set up the service through the API by provisioning resources, configuring environments, and automating deployments. The API allows programmatic access to core functions such as creating accounts, defining compute and storage, managing permissions, and integrating with external systems. Users can make changes including scaling infrastructure, updating configurations, monitoring usage, and triggering backups or patches. It supports automation for repetitive tasks and integration with CI/CD pipelines. Limitations include certain advanced configurations requiring web or command line access, restricted bulk updates, and administrative functions like billing not available. The API offers flexibility but does not replace all management features.
• API automation tools:
  • Ansible
  • Terraform
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
• Using the command line interface: Users can set up the service through the command line interface by authenticating and provisioning resources such as databases, compute, and storage. The CLI allows configuration of environments, scaling, user management, backups, and monitoring. It supports scripting and automation, making repetitive tasks efficient and enabling integration with CI/CD pipelines. Changes can be applied quickly without using the web portal. Limitations include advanced administrative functions like billing, subscription management, and some complex networking or security settings, which must be handled through the API or console. The CLI complements but does not replace full management features.

Scaling

• Independence of resources: We ensure independence of resources through multi‑tenant isolation, quotas, and automated scaling. CPU, memory, storage, and network are logically separated to prevent noisy‑neighbour effects. Monitoring and enforcement guarantee one user’s demand cannot impact another, maintaining consistent reliability and performance.
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email
• Optimising consumption: Yes
• Automatic scaling: Yes

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
  • Other
• Other metrics:
  • Database query performance and execution times
  • Transaction throughput and commit rates
  • Replication lag across distributed instances
  • Cache hit and miss ratios
  • Latency per endpoint or API call
  • Error log volume and frequency
  • Connection counts and active session statistics
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Backup and recovery

• What’s backed up:
  • Databases with full snapshots and point‑in‑time recovery options
  • Application files and configuration settings for deployed environments
  • Virtual machines including operating system and attached storage volumes
  • User data stored in cloud storage buckets or containers
  • Logs and monitoring data for compliance and auditing requirements
  • API configurations, credentials, and integration metadata for services
  • Encrypted backups of sensitive information ensuring secure data retention
  • Container images and orchestration metadata for Kubernetes deployments
  • Project repositories and code artifacts stored in managed environments
  • Scheduled backups of system state and disaster recovery snapshots
• Backup controls: Users manage backups via console, API, or CLI. They choose specific resources—databases, files, or virtual machines—and set custom schedules such as daily, weekly, or ad hoc. Retention policies and point‑in‑time recovery can be configured. Different workloads may run on separate schedules. Billing and advanced networking remain outside backup control.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface
• Backup and recovery: Yes
• RPO/RTO: Yes

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee service availability of 99.9% uptime per calendar month under our SLA. Availability is monitored continuously, and outages are tracked against this commitment. If availability falls below the guaranteed level, customers are eligible for service credits or partial refunds as defined in our SLA. This ensures reliability, transparency, and fair compensation for any disruption
• Approach to resilience: Our service is resilient through redundant infrastructure, automated failover, and continuous monitoring. Data centres have multiple power, network, and cooling systems, with workloads replicated across zones. Disaster recovery and backups are tested regularly.
• Outage reporting: Outages are reported via a public status dashboard, with optional email alerts and API integration for customer monitoring.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Access is restricted through role‑based permissions and least‑privilege principles. All administrative access requires multi‑factor authentication and secure VPN connections and is logged for audit. Support channels are segregated, with strict identity verification before sharing customer information.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)
• Devices users manage the service through: Dedicated device on a segregated network (providers own provision)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: We follow formal information security policies aligned with ISO/IEC 27001 and the Cloud Security Alliance (CSA) CCM v4.0 framework. Policies cover access control, data protection, incident management, and acceptable use. Compliance is overseen by a board‑level Chief Information Security Officer (CISO), with reporting lines through the security governance team to senior management. Policies are enforced through mandatory staff training, regular audits, and continuous monitoring. Non‑compliance is escalated via a defined incident reporting process.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We follow formal configuration and change management processes aligned with ISO/IEC 27001 and CSA CCM v4.0. All service components are tracked throughout their lifecycle using an asset management system, ensuring accurate records of configuration, dependencies, and ownership. Changes are logged, reviewed, and approved through a structured change management workflow. Each change is assessed for potential security impact, including vulnerability exposure, compliance requirements, and customer impact. Approved changes are implemented consistently across environments, with audit trails maintained for accountability. Unauthorised changes are prevented through strict access controls and continuous monitoring.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We maintain a structured vulnerability management process to protect our cloud services. Threats are assessed through continuous monitoring, automated scans, penetration testing and secure code reviews. Vulnerabilities are prioritised using CVSS scoring. Critical issues are patched within 24–48 hours, high‑severity within five working days, and lower‑risk items during scheduled maintenance. Emergency patching procedures allow rapid deployment when active exploits are identified. Threat intelligence is sourced from NCSC advisories, vendor bulletins, CERT alerts, MITRE CVE databases and commercial feeds. Post‑incident reviews and staff training ensure continuous improvement in resilience, response times and overall security posture.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We operate continuous protective monitoring across our cloud services. Potential compromises are identified through automated log analysis, intrusion detection systems, vulnerability scanning and correlation of security events. Alerts are triaged by our security team to assess severity and impact. When a potential compromise is detected, we initiate incident response procedures including containment, investigation, remediation and communication with affected stakeholders. Critical incidents are addressed immediately, with response times measured in minutes. High‑severity issues are resolved within hours, while lower‑risk events are managed through scheduled reviews. Post‑incident analysis ensures lessons are learnt and continuous improvement of monitoring processes.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We have predefined processes for common events such as outages and security alerts. Users report incidents via our service desk, portal or support email. All incidents are logged, investigated and resolved according to severity. Incident reports are provided to affected customers, including root cause, impact and corrective actions.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: KVM hypervisor
• How shared infrastructure is kept separate: Different organisations sharing the same infrastructure are kept apart through virtualisation and logical isolation mechanisms. Each customer environment runs in its own isolated instance, with dedicated access controls, network segmentation, and encryption to prevent cross‑tenant data leakage. Hypervisors and container technologies enforce strict separation at the compute layer, while storage and networking are partitioned to ensure workloads remain independent. Regular security testing and monitoring validate that isolation controls are effective.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Our datacentres adhere to the EU Code of Conduct for Energy‑Efficient Datacentres by implementing industry‑recognised best practices. We continuously monitor and optimise power usage effectiveness (PUE), employ advanced cooling technologies, and use energy‑efficient hardware. Virtualisation and workload consolidation reduce unnecessary consumption, while renewable energy sources are prioritised where available. Regular audits and compliance reviews ensure that efficiency targets are met and improvements are identified. These measures demonstrate our commitment to sustainability, operational resilience, and alignment with government expectations for environmentally responsible cloud services.

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: What’s included Managed database instance with limited storage, queries, and monitoring for evaluation. What isn’t included No high‑availability, backups, disaster recovery, enterprise support, or premium security. Limited time period A free trial is available for 30 days, then an upgrade is required.

Discount

• Provide your minimum discount applicable to your baseline prices: 1.5%

Formula for calculating price of your services

• Formula for calculating price of your services:

  Which of the core deployment models you intend to offer

  • Public Cloud
  • Private Cloud

  Public Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Public Cloud Deployment

  =

  Baseline Pricing

  Pricing Structure:; Our Public Cloud services are priced using SFIA (Skills for the Information Age) day rates, reflecting the professional expertise required for database management and cloud infrastructure services.; Baseline Day Rates:; ; Junior roles: £460-£575/day; Mid-level roles: £690-£920/day; Senior/specialist roles: £1,035-£1,380/day; ; Total Cost Calculation:; Total Cost = (Baseline SFIA Day Rate × Days Required) - Framework Discount (10%) + Onboarding Cost; Public Cloud Delivery:; Services are delivered via AWS, Microsoft Azure, and Google Cloud platforms. Cloud provider costs (compute, storage, licensing) are passed through at cost with no markup. Our charges cover professional services only: database architecture, implementation, management, monitoring, backup/recovery, and ongoing support.; Additional Information:; Detailed service specifications, including specific database platforms (Oracle, MySQL, PostgreSQL, Azure SQL, NoSQL) and management packages, are available in our individual G-Cloud 15 service catalogue entries on the Digital Marketplace.

  Baseline Pricing - Web link

  https://www.dbaasltd.com

  -

  Minimum Discounting

  1.5%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  Additional Sources of Cost - Public Cloud; Underlying Cloud Infrastructure:; Buyers are responsible for the actual cloud platform costs (AWS, Azure, Google Cloud), including compute instances, storage volumes, database licensing (where applicable), and data transfer charges. These are billed directly by the cloud provider or passed through at cost with full transparency.; Out-of-Scope Services:; ; Out-of-hours support: Emergency support outside standard business hours (09:00-17:00 Mon-Fri) charged at 1.5× standard rates; Onboarding costs: As detailed in the onboarding pricing table, covering initial setup and configuration; Bespoke development: Custom scripts, integrations, or migrations beyond standard database management services; Third-party tools: Specialized monitoring, backup, or performance optimization software licenses (if requested by buyer); ; Variable Cost Factors:; ; Data volumes: Exceptionally large databases may require additional management effort; Geographic region: Services delivered outside the UK may incur travel expenses at departmental standard rates; Complexity premium: Highly complex, multi-platform, or legacy system integrations may require specialist resources at higher SFIA levels; ; Cost Transparency:; All additional costs are agreed upfront before work commences. Monthly invoicing provides full breakdown of professional services versus pass-through infrastructure costs.

  -

  Additional sources of cost reduction

  Additional Sources of Cost Reduction - Public Cloud; Framework Discount:; All buyers receive our 10% minimum framework discount applied to baseline SFIA rates, already providing immediate value.; Volume-Based Discounts:; ; Large contracts (£500K+): Additional 5% discount negotiable; Multi-year commitments: Up to 5% additional discount for 2+ year call-offs; High-volume resource booking: 3-5% discount for booking 5+ FTE resources simultaneously; ; Bundle Discounts:; ; Multi-platform packages: 5% discount when contracting for 3+ database platforms (e.g., Oracle + MySQL + PostgreSQL); Comprehensive service bundles: Combining architecture, implementation, and managed services attracts up to 10% additional discount; ; Public Sector Premium Discounts:; ; NHS/Healthcare: Additional 3% discount recognizing budget constraints; Education sector: Additional 3% discount for schools, colleges, universities; Charitable organizations: Additional 5% discount for registered charities; ; Operational Efficiencies:; Our automation-first, Shift-Left methodology reduces manual intervention, lowering ongoing management costs by up to 30% compared to traditional approaches.; Cost Optimization Services:; We proactively identify cloud infrastructure optimization opportunities, helping buyers reduce underlying AWS/Azure/Google Cloud costs through rightsizing, reserved instances, and architectural improvements—typically achieving 15-40% infrastructure savings.

  ---

  Private Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Private Cloud Deployment

  =

  Baseline Pricing

  Baseline Pricing Location:; Buyers will find our baseline pricing in the G-Cloud 15 Digital Marketplace catalogue service listings and our public rate card at: https://www.dbaasltd.com; Pricing Structure:; Private Cloud services use the same SFIA day rate framework as Public Cloud, ensuring pricing consistency and transparency.; Baseline Day Rates:; ; Junior roles: £460-£575/day; Mid-level roles: £690-£920/day; Senior/specialist roles: £1,035-£1,380/day; ; Total Cost Calculation:; Total Cost = (Baseline SFIA Day Rate × Days Required) - Framework Discount (10%) + Private Cloud Onboarding Cost + Infrastructure Hosting (if applicable); Private Cloud Delivery:; Services are delivered on buyer-owned infrastructure, dedicated hosted environments, or on-premises data centers. Our charges cover professional services: database architecture design, deployment, configuration, dedicated management, security hardening, backup/recovery, and 24/7 monitoring.; Infrastructure Considerations:; Private Cloud deployments may require additional upfront effort for environment setup, security configuration, and integration with existing on-premises systems. Infrastructure hardware, hosting, and licensing costs are buyer-provided or quoted separately based on specific requirements.; Detailed specifications available in G-Cloud 15 service catalogue entries.

  -

  Minimum Discounting

  1.5%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  Infrastructure and Hosting:; Buyers may incur costs for dedicated hardware, data center hosting, or private cloud platform licensing (VMware, OpenStack, etc.). These are typically buyer-provided or procured separately based on specific capacity and security requirements.; Enhanced Setup and Configuration:; Private Cloud deployments require more extensive initial configuration than Public Cloud, including network segregation, security hardening, integration with existing authentication systems, and compliance certification—reflected in higher onboarding costs.; Dedicated Support Services:; ; 24/7 managed services: Continuous monitoring and support beyond standard hours at premium rates; On-site presence: Engineer placement at buyer premises charged at daily rates plus travel/accommodation; Dedicated account management: Named resources exclusively assigned to the buyer at 10-15% premium; ; Security and Compliance:; ; Enhanced security assessments: Penetration testing, security audits, compliance certifications (ISO 27001, Cyber Essentials Plus); Data residency requirements: Specific geographic hosting requirements may increase costs; Custom security policies: Implementation of buyer-specific security frameworks and controls; ; Specialized Requirements:; ; Legacy system integration: Complex migrations from mainframe or proprietary systems requiring specialist expertise; High-availability configurations: Multi-site disaster recovery and failover architectures; Bespoke automation: Custom tooling for private infrastructure management; ; All additional costs agreed upfront with full transparency.

  -

  Additional sources of cost reduction

  Additional Sources of Cost Reduction - Private Cloud; Framework Discount:; All buyers receive our 10% minimum framework discount applied to baseline SFIA rates.; Long-Term Commitment Discounts:; ; Multi-year contracts (3+ years): Up to 10% additional discount recognizing long-term partnership; Dedicated resource retention: 5-8% discount for continuously assigned resources (reduces onboarding overhead); Large-scale deployments: Additional 5-10% discount for enterprise-wide database management contracts; ; Private Cloud Efficiency Benefits:; ; Reduced infrastructure costs: No public cloud consumption charges; buyer controls hardware lifecycle and depreciation; Predictable pricing: Fixed professional services costs enable accurate long-term budget planning; Optimized resource utilization: Dedicated environments allow fine-tuned performance optimization, reducing over-provisioning; ; Operational Efficiencies:; Our automation-first methodology reduces manual management effort by 30-40%, delivering lower ongoing costs compared to traditional manual database administration.; Bundled Services Discount:; ; Comprehensive managed services: Combining monitoring, backup, patching, and optimization attracts 10-15% bundle discount; Multi-platform management: Managing multiple database types (Oracle, SQL Server, MySQL, PostgreSQL) under single contract receives 5% discount; ; Knowledge Transfer:; Included documentation and training reduce buyer's dependency on external support over time, progressively lowering total cost of ownership.

  ---

• Total Cost: The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
• Baseline Pricing: Pricing Structure:; Our Public Cloud services are priced using SFIA (Skills for the Information Age) day rates, reflecting the professional expertise required for database management and cloud infrastructure services.; Baseline Day Rates:; ; Junior roles: £460-£575/day; Mid-level roles: £690-£920/day; Senior/specialist roles: £1,035-£1,380/day; ; Total Cost Calculation:; Total Cost = (Baseline SFIA Day Rate × Days Required) - Framework Discount (10%) + Onboarding Cost; Public Cloud Delivery:; Services are delivered via AWS, Microsoft Azure, and Google Cloud platforms. Cloud provider costs (compute, storage, licensing) are passed through at cost with no markup. Our charges cover professional services only: database architecture, implementation, management, monitoring, backup/recovery, and ongoing support.; Additional Information:; Detailed service specifications, including specific database platforms (Oracle, MySQL, PostgreSQL, Azure SQL, NoSQL) and management packages, are available in our individual G-Cloud 15 service catalogue entries on the Digital Marketplace.
• Baseline Pricing - Web link: https://www.dbaasltd.com
• Minimum Discounting: 1.5%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: Additional Sources of Cost - Public Cloud; Underlying Cloud Infrastructure:; Buyers are responsible for the actual cloud platform costs (AWS, Azure, Google Cloud), including compute instances, storage volumes, database licensing (where applicable), and data transfer charges. These are billed directly by the cloud provider or passed through at cost with full transparency.; Out-of-Scope Services:; ; Out-of-hours support: Emergency support outside standard business hours (09:00-17:00 Mon-Fri) charged at 1.5× standard rates; Onboarding costs: As detailed in the onboarding pricing table, covering initial setup and configuration; Bespoke development: Custom scripts, integrations, or migrations beyond standard database management services; Third-party tools: Specialized monitoring, backup, or performance optimization software licenses (if requested by buyer); ; Variable Cost Factors:; ; Data volumes: Exceptionally large databases may require additional management effort; Geographic region: Services delivered outside the UK may incur travel expenses at departmental standard rates; Complexity premium: Highly complex, multi-platform, or legacy system integrations may require specialist resources at higher SFIA levels; ; Cost Transparency:; All additional costs are agreed upfront before work commences. Monthly invoicing provides full breakdown of professional services versus pass-through infrastructure costs.
• Additional sources of cost reduction: Additional Sources of Cost Reduction - Public Cloud; Framework Discount:; All buyers receive our 10% minimum framework discount applied to baseline SFIA rates, already providing immediate value.; Volume-Based Discounts:; ; Large contracts (£500K+): Additional 5% discount negotiable; Multi-year commitments: Up to 5% additional discount for 2+ year call-offs; High-volume resource booking: 3-5% discount for booking 5+ FTE resources simultaneously; ; Bundle Discounts:; ; Multi-platform packages: 5% discount when contracting for 3+ database platforms (e.g., Oracle + MySQL + PostgreSQL); Comprehensive service bundles: Combining architecture, implementation, and managed services attracts up to 10% additional discount; ; Public Sector Premium Discounts:; ; NHS/Healthcare: Additional 3% discount recognizing budget constraints; Education sector: Additional 3% discount for schools, colleges, universities; Charitable organizations: Additional 5% discount for registered charities; ; Operational Efficiencies:; Our automation-first, Shift-Left methodology reduces manual intervention, lowering ongoing management costs by up to 30% compared to traditional approaches.; Cost Optimization Services:; We proactively identify cloud infrastructure optimization opportunities, helping buyers reduce underlying AWS/Azure/Google Cloud costs through rightsizing, reserved instances, and architectural improvements—typically achieving 15-40% infrastructure savings.
• Total Cost: The Total Cost for a buyer's call off requirement in a Private Cloud Deployment
• Baseline Pricing: Baseline Pricing Location:; Buyers will find our baseline pricing in the G-Cloud 15 Digital Marketplace catalogue service listings and our public rate card at: https://www.dbaasltd.com; Pricing Structure:; Private Cloud services use the same SFIA day rate framework as Public Cloud, ensuring pricing consistency and transparency.; Baseline Day Rates:; ; Junior roles: £460-£575/day; Mid-level roles: £690-£920/day; Senior/specialist roles: £1,035-£1,380/day; ; Total Cost Calculation:; Total Cost = (Baseline SFIA Day Rate × Days Required) - Framework Discount (10%) + Private Cloud Onboarding Cost + Infrastructure Hosting (if applicable); Private Cloud Delivery:; Services are delivered on buyer-owned infrastructure, dedicated hosted environments, or on-premises data centers. Our charges cover professional services: database architecture design, deployment, configuration, dedicated management, security hardening, backup/recovery, and 24/7 monitoring.; Infrastructure Considerations:; Private Cloud deployments may require additional upfront effort for environment setup, security configuration, and integration with existing on-premises systems. Infrastructure hardware, hosting, and licensing costs are buyer-provided or quoted separately based on specific requirements.; Detailed specifications available in G-Cloud 15 service catalogue entries.
• Minimum Discounting: 1.5%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: Infrastructure and Hosting:; Buyers may incur costs for dedicated hardware, data center hosting, or private cloud platform licensing (VMware, OpenStack, etc.). These are typically buyer-provided or procured separately based on specific capacity and security requirements.; Enhanced Setup and Configuration:; Private Cloud deployments require more extensive initial configuration than Public Cloud, including network segregation, security hardening, integration with existing authentication systems, and compliance certification—reflected in higher onboarding costs.; Dedicated Support Services:; ; 24/7 managed services: Continuous monitoring and support beyond standard hours at premium rates; On-site presence: Engineer placement at buyer premises charged at daily rates plus travel/accommodation; Dedicated account management: Named resources exclusively assigned to the buyer at 10-15% premium; ; Security and Compliance:; ; Enhanced security assessments: Penetration testing, security audits, compliance certifications (ISO 27001, Cyber Essentials Plus); Data residency requirements: Specific geographic hosting requirements may increase costs; Custom security policies: Implementation of buyer-specific security frameworks and controls; ; Specialized Requirements:; ; Legacy system integration: Complex migrations from mainframe or proprietary systems requiring specialist expertise; High-availability configurations: Multi-site disaster recovery and failover architectures; Bespoke automation: Custom tooling for private infrastructure management; ; All additional costs agreed upfront with full transparency.
• Additional sources of cost reduction: Additional Sources of Cost Reduction - Private Cloud; Framework Discount:; All buyers receive our 10% minimum framework discount applied to baseline SFIA rates.; Long-Term Commitment Discounts:; ; Multi-year contracts (3+ years): Up to 10% additional discount recognizing long-term partnership; Dedicated resource retention: 5-8% discount for continuously assigned resources (reduces onboarding overhead); Large-scale deployments: Additional 5-10% discount for enterprise-wide database management contracts; ; Private Cloud Efficiency Benefits:; ; Reduced infrastructure costs: No public cloud consumption charges; buyer controls hardware lifecycle and depreciation; Predictable pricing: Fixed professional services costs enable accurate long-term budget planning; Optimized resource utilization: Dedicated environments allow fine-tuned performance optimization, reducing over-provisioning; ; Operational Efficiencies:; Our automation-first methodology reduces manual management effort by 30-40%, delivering lower ongoing costs compared to traditional manual database administration.; Bundled Services Discount:; ; Comprehensive managed services: Combining monitoring, backup, patching, and optimization attracts 10-15% bundle discount; Multi-platform management: Managing multiple database types (Oracle, SQL Server, MySQL, PostgreSQL) under single contract receives 5% discount; ; Knowledge Transfer:; Included documentation and training reduce buyer's dependency on external support over time, progressively lowering total cost of ownership.

Mandatory certifications

• Mandatory certifications:

  Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

  Sole Control of the Infrastructure

  ISO 9001 certification

  Provided

  ISO 14001 certification

  Provided

  ISO 27001 certification

  Provided

  ISO 20000-1 certification

  Provided

  ISO 27017 certification

  Provided

  Are you bidding to provide services under Lot 1b or both Lot 1a and Lot 1b?

  Yes

  ISO 27018 certification

  Provided

Cyber Essentials

• Do you have a Cyber Essentials Plus certificate?: Yes
• Cyber Essentials Plus certificate Number: 5e571ec8-9407-499e-826f-6c7e456c241b

Non-mandatory Standards and certifications

• ISO 28000:2022 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@dbaasltd.com. Tell them what format you need. It will help if you say what assistive technology you use.