DOLPHIN IT SOLUTIONS (UK) LTD
Cloud IT Support (Microsoft 365 & Cloud-Managed Devices)
End-user support for cloud-based services, including Microsoft 365 and cloud-managed Windows endpoints, defined response targets aligned to agreed support priorities.
Support is provided remotely, covering user access, configuration, security monitoring, and incident resolution. Optional proactive support includes cloud-based device management, security monitoring & patching, and policy enforcement.
Features
- Managed Microsoft 365 administration and management
- End-user support for public-sector staff using cloud-based services
- Security monitoring with proactive threat remediation
- Device management and compliance enforcement via cloud-based endpoint management services
- Backup monitoring and data protection for cloud-hosted data and services
- Incident resolution aligned to public-sector service expectations
- Monthly reporting on security & service performance
- Monthly / Quarterly governance reviews
- Email security filtering and phishing protection
- Technical Account Manager for oversight and optimisation
Benefits
- Improves service reliability and operational continuity
- Reduces cyber risk across Microsoft 365
- Strengthens compliance with public-sector requirements
- Enhances productivity with responsive end-user support
- Maintains secure, up-to-date devices
- Ensures data protection and backup readiness
- Reduces administrative burden for internal IT
- Provides clear performance insights through monthly reporting
- Accelerates issue resolution with specialist expertise
Architecture roles
Business architect
| £900.00 |
|
| £950.00 |
|
Data architect
| £900.00 |
|
| £950.00 |
|
| £950.00 |
|
Enterprise architect
| £900.00 |
|
| £950.00 |
|
| £950.00 |
|
| £950.00 |
|
Network architect
| £900.00 |
|
| £950.00 |
|
Security architect
| £900.00 |
|
| £950.00 |
|
| £950.00 |
|
Solution architect
| £900.00 |
|
| £950.00 |
|
| £950.00 |
|
| £950.00 |
|
Technical architect
| £900.00 |
|
| £950.00 |
|
| £950.00 |
|
| £950.00 |
|
Chief digital and data roles
Chief data officer
| £950.00 |
|
Chief information security officer
| £950.00 |
|
Chief technology officer
| £950.00 |
|
Cyber security roles
Cyber security audit and assurance
| £950.00 |
|
| £950.00 |
|
Cyber security governance and risk management
| £950.00 |
|
| £950.00 |
|
Cyber security monitoring
| £950.00 |
|
| £950.00 |
|
Cyber security incident response
| £950.00 |
|
| £950.00 |
|
Cyber security vulnerability management
| £950.00 |
|
| £950.00 |
|
Cyber security digital forensics
| £950.00 |
|
| £950.00 |
|
Cyber security testing
| £950.00 |
|
| £950.00 |
|
Cyber security secure design
| £950.00 |
|
| £950.00 |
|
Data roles
Analytics engineer
| £900.00 |
|
| £950.00 |
|
| £950.00 |
|
| £950.00 |
|
Data analyst
| £900.00 |
|
| £950.00 |
|
| £950.00 |
|
Data engineer
| £900.00 |
|
| £950.00 |
|
| £950.00 |
|
| £950.00 |
|
Data governance manager
| £950.00 |
|
Data scientist
| £900.00 |
|
| £950.00 |
|
| £950.00 |
|
| £950.00 |
|
Machine learning engineer
| £900.00 |
|
| £950.00 |
|
Performance analyst
| £900.00 |
|
| £950.00 |
|
IT operations roles
Application operations engineer
| £900.00 |
|
| £950.00 |
|
| £950.00 |
|
| £950.00 |
|
Business relationship manager
| £900.00 |
|
| £950.00 |
|
| £950.00 |
|
IT service manager
| £950.00 |
|
Service desk manager
| £900.00 |
|
| £950.00 |
|
Service transition manager
| £950.00 |
|
| £950.00 |
|
Product and delivery roles
Programme delivery manager
| £950.00 |
|
Quality assurance testing (QAT) roles
Quality assurance testing (QAT) analyst
| £90.00 |
|
| £900.00 |
|
| £950.00 |
|
| £950.00 |
|
Test engineer
| £900.00 |
|
| £900.00 |
|
| £950.00 |
|
| £950.00 |
|
Test manager
| £950.00 |
|
| £950.00 |
|
Software development roles
Development operations (DevOps) engineer
| £900.00 |
|
| £950.00 |
|
| £950.00 |
|
| £950.00 |
|
| £950.00 |
|
| £950.00 |
|
| £950.00 |
|
Frontend developer
| £900.00 |
|
| £950.00 |
|
| £950.00 |
|
| £950.00 |
|
Software developer
| £900.00 |
|
| £950.00 |
|
| £950.00 |
|
| £950.00 |
|
| £950.00 |
|
| £950.00 |
|
| £950.00 |
|
User-centred design roles
Service designer
| £900.00 |
|
| £950.00 |
|
| £950.00 |
|
| £950.00 |
|
Technical writer
| £900.00 |
|
| £950.00 |
|
User researcher
| £900.00 |
|
| £950.00 |
|
| £950.00 |
|
| £950.00 |
|
Non-mandatory Standards and certifications
-
ISO/IEC 27001 certification
-
Yes
-
Who accredited the ISO/IEC 27001
-
IMSM
-
ISO/IEC 27001 accreditation date
-
Friday 1 May 2026
-
What the ISO/IEC 27001 doesn’t cover
-
N/A
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
Yes
-
Who accredited the ISO 9001 certification
-
IMSM
-
ISO 9001 accreditation date
-
Friday 31 January 2025
-
What the ISO 9001 doesn’t cover
-
N/A
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Please provide your Cyber Essentials Certificate Number
-
D0cf7935-eef9-481c-a397-af293d071d49
-
Cyber essentials plus
-
Yes
-
Please provide your Cyber Essentials Plus Certificate Number
-
F0c2fde3-0bf4-4c3a-a3c8-38b52fd50e4c
-
Other security certifications
-
Yes
-
Any other security certifications
-
ICO Tier 1
Social value
-
Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
-
Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
-
Plans to engage the contract workforce in deciding the most important workplace issues to address
-
Ensuring new workers are informed of their right to join a trade union
-
Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
-
Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
-
Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
-
Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
-
Activities to cascade good practice on fair working conditions throughout the supply chain
-
Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
-
Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
-
Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
-
Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
-
Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
-
Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
-
Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
-
How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
-
How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
-
Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
-
Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
-
Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
-
Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
-
Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
-
Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
-
Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
-
Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
-
Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
-
Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
-
Plans for positive actions with community groups.
-
Measures for making facilities used in the delivery of the contract available for community groups, education or training
-
Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
-
Plans to respond flexibly and adapt approaches to community engagement and initiatives
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
-
Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
-
Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
-
Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
-
Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
-
Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
-
Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
-
Introducing transparency to pay and reward processes
-
Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
-
Working conditions which promote an inclusive working environment and promote retention and progression
-
Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
-
Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
-
Understanding of the issues affecting the development of new skills by target cohort
-
Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
-
Other measures to offer development opportunities for the target cohort(s) in the contract workforce
-
Understanding of issues relating to entering the contract workforce
-
Creation of outreach activities to create a pipeline of employees for the future contract delivery
-
Content of the outreach activity is designed to suit the target cohort
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
-
Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
-
Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
-
Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
-
Actions to invest in the physical and mental health and wellbeing of the contract workforce
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at
admin@consultdolphin.com.
Tell them what format you need. It will help if you say what assistive technology you use.