Fujitsu Services Limited

PPEIMaaS - PPE Inventory Management as a Service

The COVID-19 pandemic has led to NHS Trusts having an urgent and pressing need to manage PPE inventory. Fujitsu has partnered with North West SME Appligo, to scale the Agileware PPE Management Solution across the NHS to allow NHS trusts to more effectively manage and track their PPE resources.

Features

• Monitor stock across locations and teams
• Count and order stock
• Issue/Add stock based on one or more stores for locations
• Real time stock level reporting
• Stock usage analysis

Benefits

• Can be deployed and configured in less than a day.
• Customizable platform–can be modified for specific trust’s needs
• Real-time visibility of PPE stock levels
• Quick, accurate stock adjustments.
• Reduction of manual stock takes.
• Transaction history of stock by location in real time.
• Full audit history
• Quality data for analysis, learning and improvement.
• Option to include barcode scanning

£66 a user a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

541538103146798

Contact

Sam Skinner
07867829234
government.frameworks@fujitsu.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: As of July 2020, the recommended maximum number of PPE Core Items for managing is 40 for usability
• System requirements:
  • Internet connection
  • Modern, HTML5 compatible browser
  • Preferably Google Chrome (Or Edge, FireFox, etc)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Initial response within 2 hours. Follow up support is based on priority of the ticket
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: Onsite support
• Support levels: 1st Line Support - Day to day queries, i.e. password resets. To be completed by the Tenant Admins (internal to the customer). 2nd Line Support - PPE Solution specific questions or change of use not covered by the original scope. To be completed by User Champions (internal to the customer). 3rd Line Support - Support queries not resolved by 2nd line. To be completed by Fujitsu. 4th Line support - Bug fixes, product enhancements (additional charge). To be completed by Appligo
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Training will be provided in stages on a "train the trainer” style approach. Training will take place remotely using a video platform to enable interactive sessions. An online guide will be provided which is regularly maintained, as well as video tutorials to support any learning/questions.
• Service documentation: Yes
• Documentation formats: Other
• Other documentation formats:
  • Online
  • Video Tutorials
• End-of-contract data extraction: CSV export
• End-of-contract process: Users provide notice of end of contract. Users are responsible for downloading / exporting of their own data. At end of contract, access to the domain is revoked and the tenant deleted. Tenant data will remain in the backup files until overwritten in line with the retention period.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: "Data collection screens, profiles and lists are all mobile compatible.; Configuration screens and 'editors' are not suited to mobile devices, given their nature."
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: The API is RESTful but setup and access is on a case by case basis. As not all third parties are capable of using a web API we also offer real time JSON files and batch CSV
• API documentation: Yes
• API documentation formats:
  • ODF
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The system is fully customisable. An initial Discovery session will take place with the customer to determine the set up of the system; do they manage stock across Teams or Locations, what needs reporting on, charts to create, etc. This is created in the Deployment phase. Any additional requests/changes after this phase must be completed by Super Admins/Fujitsu at an extra charge.

Scaling

• Independence of resources: Monitored and flexible cloud based hosting.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Appligo Ltd

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Lists of data can be exported to csv / excel files. Individual 'documents' can be exported to PDF.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • HTML
  • PDF
  • PNG
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: N/A
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Cloud hosting is 99.99% available. Software availability is slightly less than this to cater for maintenance and upgrades out of hours
• Approach to resilience: All servers provided as part of the flexible hosting platform are provided as virtual machines (VMs), based on VMware as the hypervisor layer. There are multiple physical servers in each VMware cluster (hosts), which run the VMs and these are configured with VMware High Availability. This means that in the unlikely event that a physical host fails, the guest VMs which were running on that host will be restarted on another host in a matter of a few minutes.
• Outage reporting: In the event of a major incident, which includes any complete outage of application delivery for any reason, the Major Incident (MI) process is followed; this includes SMS and e-mail notification of the MI to all designated MI contacts, the establishment of an MI communications plan, resolver groups etc

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Management interfaces are controlled by user "Authority" set by Tenant Administrators to provide a level of separation for managment / configuration areas and general use. "Authority" is combined with Role to define available actions. Support channels are accessed via the Knowledge Base and email, so do not require additional authentication.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas
• ISO/IEC 27001 accreditation date: 06/01/2022
• What the ISO/IEC 27001 doesn’t cover: To be shared on request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: Cyber Essentials +; "Appligo take security governance very seriously. Appligo is registered with the Information Commissioners Office (ICO) and has a named Data Protection Officer (DPO and Appligo are implementing the latest security policies as a prerequisite to meeting all standards outlined in the Data Protection and Security Toolkit, provided by NHS Digital.; Fujitsu is accredited with ISMS (Information Security Management System certification) complying with the ISO/IEC 27001 international standard for information risk management. Fujitsu has a Standards Met status on the NHS Data Protection & Security Toolkit. "

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Refer to Service Definition Doc
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Refer to Service Definition Doc
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Refer to Service Definition Doc
• Incident management type: Supplier-defined controls
• Incident management approach: Refer to Service Definition Doc

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Fujitsu operates a Dual Delivery approach to Social Value (SV).; ; Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake local initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.; To align with the theme of Fighting Climate Change with a policy outcome, we co-ordinate our efforts via an environmental action plan, a green procurement policy and a responsible procurement charter. Our initiatives are based on the National TOMs Framework. The 47 metrics of the Fujitsu TOMs have been developed in consultation with the Social Value Portal (SVP). We will use this to manage, monitor, measure, evidence and report on implemented initiatives within G-Cloud 13. At the end of each year, we will provide an independently audited Social Value Report, outlining completed activities, quantifiable SV generated and how each initiative aligns to the SVM policy outcomes.; ; The G-Cloud Service initiatives may include:; ; Developing Environmental Action Plans focusing on societal challenges of climate change, resource circulation and living in harmony with nature.; ; Supporting local School’s Programmes i.e. the UK Trees to supporting biodiversity, environmental education & clean air.; ; Ensuring all projects utilise our secure logistics facility so that all IT assets are re-purposed before recycling or disposal through secure /accredited routes.; ; Continuing the installation of Solar Panels across our or customer sites, enabling self-generating renewable energy.; ; Fujitsu as a member of RE100, promotes global corporate initiatives driving towards 100% renewable energy.; ; Supporting customer efforts to collect information on measures to promote the resource-saving design of products.
• Covid-19 recovery:

  Covid-19 recovery

  Fujitsu operates a Dual Delivery approach to Social Value (SV). ; ; Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake local initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.; To align with the theme of supporting Covid 19 recovery with a policy outcome, we focus on helping our customers, local communities and supporting our staff with the social and economic impacts. Our initiatives are based on the National TOMs Framework. The 47 metrics of the Fujitsu TOMs have been developed in consultation with the Social Value Portal (SVP). We will use this to manage, monitor, measure, evidence and report on implemented initiatives within G-Cloud 13. At the end of each year, we will provide an independently audited Social Value Report, outlining completed activities, quantifiable SV generated and how each initiative aligns to the SVM policy outcomes.; ; The G-Cloud Service initiatives may include: ; ; Helping our customers move to a more home-based/mobile service.; ; Support to local communities and helping schools to ensure disadvantaged children are not left behind in terms of access and skills to learn remotely by supplying equipment and training.; ; Our volunteering refocussed on the transfer of digital skills to support schools and the unemployed.; ; Acceleration of our apprentice schemes to support employment initiatives, including tackling skills gaps.; ; Support to enable SMEs/VCSEs to develop in disadvantaged areas through gifting of our apprentice levy.; ; Initiatives such as DASH, Karma Nirvana, Manchester Women’s Aid to support the Home Office Domestic Abuse Charity, provided laptops and technical support.
• Tackling economic inequality:

  Tackling economic inequality

  Fujitsu operates a Dual Delivery approach to Social Value (SV). ; ; Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake local initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.; To align with the theme of Tackling Economic Inequality with a policy outcome, we focus on creating employment and removing any barriers to employment, developing new skills, supporting our supply chain including SMEs and VCSEs. Our initiatives are based on the National TOMs Framework. The 47 metrics of the Fujitsu TOMs have been developed in consultation with the Social Value Portal (SVP). We will use this to manage, monitor, measure, evidence and report on implemented initiatives within G-Cloud 13. At the end of each year, we will provide an independently audited Social Value Report, outlining completed activities, quantifiable SV generated and how each initiative aligns to the SVM policy outcomes.; ; Tackling economic inequality:; ; The G-Cloud Service initiatives may include:; ; Providing employment opportunities for those facing barriers to employment, particularly those located in deprived areas.; ; Working with educational institutions and community groups to provide CV Skills/Mock Interview Workshops and STEM Schools career visits.; ; Creating apprenticeship/graduate opportunities within Fujitsu.; ; Training opportunities, for industries with skills shortages or high growth sectors i.e. Digital skills programmes. ; ; Assisting Rock2Recovery helping Armed Forces Veterans and an increasing number of Blue Light staff and their families by providing coaching and support e.g. business advice and their fund-raising activities.; ; Supporting local SMEs/VCSEs with access to learning pathways to develop and learn new skills to enhance their offerings.
• Equal opportunity:

  Equal opportunity

  Fujitsu operates a Dual Delivery approach to Social Value (SV). ; ; Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake local initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.; To align with the theme of Equal Opportunity with a policy outcome, we focus on reducing the disability employment gap, tackling workforce inequality and providing demonstrable value to society. Our initiatives are based on the National TOMs Framework. The 47 metrics of the Fujitsu TOMs have been developed in consultation with the Social Value Portal (SVP). We will use this to manage, monitor, measure, evidence and report on implemented initiatives within G-Cloud 13. At the end of each year, we will provide an independently audited Social Value Report, outlining completed activities, quantifiable SV generated and how each initiative aligns to the SVM policy outcomes.; ; The G-Cloud Service initiatives may include:; ; Our Work Your Way Programme, providing flexible working arrangements to all employees from day one.; ; Comprehensive digital skills training for disadvantaged people e.g. NEETs, minority, gender and ethnic groups, disabled, rehabilitating young offenders, or elderly people.; ; Employee Passport detailing all adjustments to fully supporting employees throughout their career.; ; Mandated accessibility standards are actively considered in Framework contracts throughout the solution/product/service lifecycle.; ; Opening up our supply chain to SMEs to share an ecosystem of alliances, expert partners and academic institutions and charities.; ; We build accessibility into Framework contracts via policies, processes and working environments to comply with legislation.
• Wellbeing:

  Wellbeing

  Fujitsu operates a Dual Delivery approach to Social Value (SV). ; ; Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake local initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.; To align with the theme of Wellbeing with a policy outcome, we focus on the Health and Wellbeing of all our workforce including our supply chain. Our initiatives are based on the National TOMs Framework. The 47 metrics of the Fujitsu TOMs have been developed in consultation with the Social Value Portal (SVP). We will use this to manage, monitor, measure, evidence and report on implemented initiatives within G-Cloud 13. At the end of each year, we will provide an independently audited Social Value Report, outlining completed activities, quantifiable SV generated and how each initiative aligns to the SVM policy outcomes.; The G-Cloud Service initiatives may include:; ; We provide access to Wellbeing Programmes supporting mental and physical health, including:; Employee Assistance Programme; “My Healthy Advantage” app providing content and 121 Live-Chat support;  Mental Health First Aiders; ; Mental Health campaigns for all staff including subcontractors, to create community of acceptance around mental health.; ; Fujitsu and supplier volunteering to support local wellbeing projects initiatives to support older, disabled and vulnerable people to build a stronger community network.; ; Providing specialist skills to support “Creating Better Environments” project – creating a digital platform helping autistic people better navigate environments.; ; The BuddyConnect™ application created by Fujitsu to support neurodiversity and inclusion in the workplace.

Pricing

• Price: £66 a user a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.