Vix Technology Ltd

Mosaiq Insights

Vix Analytics is a web portal that presents historical data supplied by the Vix Transport Intelligence Ecosystem’s APIs. It enables users to visualise, sort, and refine historical journey, vehicle and stop centric information to better understand each trip and KPI, and make data-driven network improvement decisions as a result.

Features

• Historical reporting of public transport performance
• KPI Tracking for authorities & operators (e.g. Reliability, Punctuality)
• Role-based access to data & reports
• Detailed & aggregated analysis reporting (Services & Journeys)
• Standards based data input/output formats (e.g. GTFS, TransXChange)
• Multi, Single-tenancy & enhanced security options available

Benefits

• Reduce analysis time to enable faster decision making
• Improve access to data insights through intuitive interface
• Reduce friction between authorities/operators through single source of truth
• Surfacing the network outliers & areas of improvement
• Supports contextual conversations

£10.00 a unit a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.tenders@vixtechnology.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

541705242515152

Contact

Tim Burke
01223 697000
uk.tenders@vixtechnology.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: It can be an extension to any RTPI solution. e.g. Vix BusNet Horizon
• Cloud deployment model: Public cloud
• Service constraints: There are no constraints with the software
• System requirements:
  • Industry standard static data feeds preferred - GTFS, TransXChange
  • Industry standard Real-Time data feeds preferred - GTFS-RT, SIRI
  • Access to an email account
  • Modern web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times as follows: Critical responses within 4 hours Major responses within 1 business day Low responses within 2 business days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Our solution is designed for 24x7 operation and online access.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Vix projects will be delivered to the end user using a combination of a Prince2 based approach, along with agile working practices. The intention of the onboarding process is to make this process as seamless and efficient for the customer. Following the initial engagement, we will issue an onboarding pack detailing what is required in terms of data, and identifying the roles and responsibilities of the personnel involved in the project. We ensure that regular working groups are set up to track progress, and action items are documented and tracked effectively and concisely by the delivery team. The software has been designed to allow us to standardise the onboarding process, the average time for onboarding a new client would be 3 weeks, providing that the standard requirements for incoming data are met. Depending on the size of the project we are able to add additional resource to the project team as and when required. We currently have staff located in NZ and UK, with which we work closely with our global partners.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: A request can be made via the application, and then data will be prepared for download.
• End-of-contract process: Using a standard approach, we will ensure that all the data feeds are stopped, and any connections are closed. Once complete, an off-boarding report will be issued to the client detailing that the work has been completed along with any applicable customer data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no differences between the mobile and desktop service, simply a reflowed information architecture
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The interface consists of a responsive web presentation layer that sits atop a business logic layer. The interface is built using modern web frameworks enabling users to visualise, sort, and refine historical journey, vehicle and stop centric information. It also allows users to export dashboard information, as well as fulfil reporting requirements on a daily, weekly or monthly basis, in usable formats such as CSV and PDF.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: This is done to a level that complies with the current European standards.
• API: Yes
• What users can and can't do using the API: Users can load & update static topology & connect a real-time tracking data feed into the Transit Intelligence Suite. In order to support 3rd party tools (e.g. PowerBI, Tableau) Vix Analytics data can be exported via a collection of consumer friendly APIs.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Our systems are all cloud hosted and able to leverage cloud-native solutions and infrastructure to ensure the continual operation of our services. The reporting system is available to users to view and analyse the performance of the network through our web-based interface. The data itself will be held in a range of scalable and good practice AWS (Amazon Web Services) database services. Aligning with AWS good practice allows us to leverage AWS’s built-in compliance capability. This means that data storage practices take GDPR and similar privacy and security standards into account, as well as performance and reliability.

Analytics

• Service usage metrics: Yes
• Metrics types: Itemised invoices will be provided to support billing function
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: A request can be made via the application, and then data will be prepared for download.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • GTFS
  • TransXChange
  • GTFS-RT
  • SIRI
  • Proprietary Running Board/Duty Schedule Information

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We match the availability numbers provided to us by the cloud infrastructure provider that our solution is deployed upon and we use a high-availability architecture in line with a well architected framework.
• Approach to resilience: Our service is design to be resilient through: - High-availability strategies are incorporated, such as load-balancing across hosting zones, and real-time replication of data across hosting zones to provide redundancy - Blue / green (hot / warm) deployment strategies are used for the services that support it, to ensure that while server instances are updated, existing customers are not affected - Medium and long term server side data is archived regularly - Best practice is used to store and migrate data so that data does not get lost in transit Additional details can be discussed if required.
• Outage reporting: Vix will proactively notify customers when there are any planned scheduled outages via email & service desk announcement. In the event of unplanned outages standard SLA timings will be adhered to around acknowledgement, service restoration & resolution. These will be notified using email & service desk announcements.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access to management & support functions are restricted through a role-based permission structure.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Staff security trained through SafeStack Academy

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We have a committee made up of: - Chief Privacy Officer - Chief Security Officer - Security Lead - Delivery Manager Meets regularly & manages a risk matrix.
• Information security policies and processes: Security policies are part of the induction process for all employees. Periodic trainings are scheduled for everyone to ensure their knowledge remains current & relevant. Security reports are produced for every board meeting.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Available upon request
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Available upon request
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Available upon request
• Incident management type: Supplier-defined controls
• Incident management approach: Available upon request

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Vix has set environmental targets, emphasising waste reduction, CO2 emissions mitigation, and improved energy efficiency. Our commitment to environmental preservation is evident through our ISO 14001:2015 certified Environmental Management System. We prioritise compliance with environmental laws, product sustainability, waste reduction, and pollution prevention. Additionally, we engage suppliers to uphold environmental standards and foster staff involvement through training programs. Our ambitious goal is to achieve net-zero emissions by 2030, primarily through emission reduction and offsetting, particularly utilising natural carbon sinks like forests. This comprehensive strategy reflects our unwavering dedication to sustainability and environmental responsibility.; In 2020, we initiated a partnership with the UK's National Forest to offset our carbon footprint and assist customers in offsetting theirs. We meticulously track energy usage, travel, waste, and recycling, offsetting our 250-tonne CO2 emissions through tree planting. Our monthly reports demonstrate steady progress towards our net-zero goal by 2030. Transitioning to renewable energy-powered platforms like Google Suite and AWS supports our sustainability objectives. Furthermore, our regional hubs in Cambridge and Leeds operate on renewable energy, adhering to ISO14001 standards. Initiatives such as recycling programs, energy-efficient lighting, and policies promoting low-emission vehicles underscore our commitment to environmental responsibility. Notably, we are actively transitioning all maintenance vehicles to electric variants, already replacing vehicles in Scotland and Yorkshire, as part of our dedication to climate resilience.; We rigorously assess our supply chain to ensure alignment with Vix's environmental processes, encouraging suppliers to adopt effective practices like using recycled packaging materials. Subcontractors and suppliers undergo thorough vetting during initial due diligence and regular audits to ensure sustained compliance with Vix standards. We measure supplier performance using our Supplier Performance Improvement tool, emphasising accountability and continuous improvement in environmental practices.

  Equal opportunity

  Our company policy upholds laws against discrimination, including on the basis of disability, ensuring equal employment opportunities for all. We prohibit any form of discrimination by our employees. Vix actively accommodates qualified individuals with disabilities, whether they are applicants or employees. ; Vix is an equal opportunity employer and makes employment decisions on the basis of merit; we want to have the best available person in every role. In cases where multiple candidates for an open position have the required qualifications, Vix will consider choosing the candidate who will further diversify the Company’s talented employee base. ; We have a DEI charter and also our Flexible working approach is very supportive of people with disabilities, giving them freedom to work in an environment that suits. If someone declares a disability, we ask them if there are any reasonable adjustments we can make via our Occupational Health services.; Our Equal Opportunities policy ensures that wage parity is adhered to regardless of gender. Our HR team undertakes periodic salary benchmarking to ensure that salaries are aligned to or exceed industry norms.; We have a global Whistleblowing Procedure, offering a secure platform for employees to voice any concerns they may have.; Personal Development Plans (PDRs) outlining work targets, personal growth goals, and feedback through quarterly and annual performance reviews are undertaken for all. We prioritise regular 1-2-1s with line managers and tailor personal development to each individual’s goals.; Vix complies with Section 54, Part 6 of the Modern Slavery Act 2015, aiming to prevent slavery and human trafficking within our operations and supply chain. We have a supplier and partner Code of Conduct and a Modern Slavery & Human Trafficking Statement, which Suppliers must declare acknowledgement of and comply with. Vix is opposed to slavery, trafficking in persons, and forced labour in any form.

  Wellbeing

  We offer wellbeing initiatives including flexible working hours, which promotes a culture of performance, collaboration and accountability. We facilitate wellbeing sessions via video conferences, where staff can share ideas and tips to maintain a healthy work-life balance. ; We convey to the teams that Mental Health should be treated in the same sympathetic way as physical health. Teams are trained to recognise common symptoms and to reach out to colleagues to offer help, or to report any serious concerns to HR. All line managers are encouraged to undertake daily, or as a minimum, weekly check in calls with their team members.; We provide an Employee Assistance Programme with a 24/7 helpline for confidential advice. Our successful annual flu vaccination programme reduces sickness days. Additionally, we offer subsidised private healthcare and childcare vouchers . ; We recognise the importance of community outreach, linking community benefits to our services, while providing a positive perception of our customers within communities which may help to encourage an uplift in public transport use.; We provide Digital Inclusion drop-in training sessions with the rural communities and existing community groups who are dedicated to delivering inclusivity. We work with schools, colleges and organisations who provide care for children. These workshops will outline how technology is used to maintain and improve public transport services. They link this to wider national objectives such as reducing carbon emissions, traffic congestion and helping participants understand why improved public transport services benefit the economy and communities by providing social inclusion, access to employment, leisure services and tourism. We further provide careers advice to participants, describing the kinds of careers that are available within our industry. The aim will be to encourage participants to consider a career in this crucial economic sector.

Pricing

• Price: £10.00 a unit a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.tenders@vixtechnology.com. Tell them what format you need. It will help if you say what assistive technology you use.