Skip to main content

Help us improve the Digital Marketplace - send your feedback

CLOUDSOURCE LTD

Microsoft Managed Services

London-headquartered and award-winning, our Managed IT, Technical, and Consultancy Services are tailored to your organisation’s unique needs, seamlessly extending your internal team. With a people-first approach and deep Microsoft cloud expertise, we deliver resilient,
sector-focused digital operations, empowering you to focus on innovation and growth.

Features

  • UK Microsoft Solution Partner Service
  • Line-of-business Applications, Data and Platform Assurance
  • Service Level Agreement based Delivery
  • Service Transition to Business-as-Usual Continuity Team
  • Mirror Customer Working and Change Release Practices
  • Continuous Service Improvement Built-in
  • End-to-End Managed Service
  • Online Ticketing Portal
  • UK Business Hours and 24x7 Coverage
  • Ongoing Licensing and Storage Support

Benefits

  • Cost optimisation of managed service
  • Secure Accredited Managed Service
  • Tailored SLAs to Meet Client Service Requirements
  • Ability to draw upon wide range of Skills as required
  • Scalable, Flexible Service with Flexible Commercial Model to suit needs
  • Continuous Improvement of the Service as its Defined and Maintained
  • Innovating New Ideas to Drive Better Outcomes for End Users
  • Faster Resolution of Issues
  • Change delivered based on the user needs
  • Lessons Learnt Incorporated into Future Releases, Optimising Change Delivery

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid@cloudsource.uk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

5 4 1 7 5 6 2 9 1 6 6 9 5 1 8

Contact

CLOUDSOURCE LTD Susannah Williams
Telephone: 07813082217
Email: bid@cloudsource.uk.com

About your service

Service categories

Cloud Support Services

Ongoing Support

  • Product support capabilities

Service scope

Service constraints
None

User support

Email or online ticketing support
Yes, at extra cost
Support response times
This would be dependent on the client requirements and agreed ‘response’ service level agreement (SLA). We operate a number of different bespoke SLA models across our client base.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.2 AA
Web chat accessibility testing
Chat is instigated through the CloudSource support portal.
Support levels
CloudSource provide second line support to the client's Business Support Teams which are available via Portal, phone and email. An issue or request is captured as a ticket and progressed by a Support Consultant.

Support levels are based on severity of the issue ranging from P1 (critical) to P4.
First Response Times are:
P1 - 1 hour
P2- 2 hours
P3 - 8 hours
P4 - 8 hours

A Support Consultant is allocated to the issue to resolve, with the ability to call on other resources within the Managed Services department or the wider development, testing, consulting or project management teams within the company.

We operate various commercial models for support ranging from pure 'Time & Materials' (T&M) through to premium support with a one-off cost for unlimited consumption.
AI chatbot
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Associate business architect £825.00
Business architect £1,050.00
Lead business architect £1,200.00
Data architect
Role level UK Rate Offshore Rate
Data architect £950.00
Senior data architect £1,050.00
Chief data architect £1,100.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £950.00
Senior enterprise architect £1,050.00
Lead enterprise architect £1,100.00
Principal enterprise architect £1,200.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £650.00
Solution architect £950.00
Senior solution architect £1,050.00
Lead solution architect £1,100.00
Principal solution architect £1,200.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £650.00
Technical architect £950.00
Senior technical architect £1,050.00
Lead technical architect £1,100.00
Principal technical architect £1,200.00

Data roles

Data analyst
Role level UK Rate Offshore Rate
Associate analyst £650.00
Data analyst £825.00
Senior data analyst £1,100.00
Principal data analyst £1,200.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £825.00
Senior data engineer £950.00
Lead data engineer £1,100.00
Head of data engineering £1,200.00
Data scientist
Role level UK Rate Offshore Rate
Trainee data scientist £650.00
Associate data scientist £825.00
Data scientist £950.00
Principal data scientist £1,050.00
Lead data scientist £1,100.00
Head of data science £1,200.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £1,100.00
Lead machine learning engineer £1,200.00

IT operations roles

Change and release manager
Role level UK Rate Offshore Rate
Change and release analyst £825.00
Change and release manager £1,050.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £650.00
IT service manager £825.00
Senior IT service manager £975.00
Head of IT service management £1,025.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £650.00
Infrastructure engineer £775.00
Senior infrastructure engineer £900.00
Lead infrastructure engineer £975.00
Principal infrastructure engineer £1,025.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £450.00
Senior service desk analyst £775.00
Service desk manager £900.00
Head of service desk £1,025.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £450.00
Service readiness analyst £775.00
Service transition manager £900.00
Lead service transition manager £1,025.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £450.00
Junior business analyst £650.00
Business analyst £850.00
Senior business analyst £950.00
Lead business analyst £1,025.00
Head of business analysis £1,100.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £825.00
Delivery manager £950.00
Senior delivery manager £1,050.00
Head of (Agile) delivery management £1,200.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,200.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £800.00
QAT analyst £800.00
Senior QAT analyst £850.00
Lead QAT analyst £950.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £800.00
Test engineer £800.00
Senior test engineer £850.00
Lead test engineer £950.00
Test manager
Role level UK Rate Offshore Rate
Test manager £1,025.00
Head of test £1,100.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Junior DevOps engineer £650.00
DevOps engineer £800.00
Senior DevOps engineer £850.00
Senior DevOps engineer - management £950.00
Lead DevOps engineer £850.00
Lead DevOps engineer - management £950.00
Principal DevOps engineer £1,025.00
Principal DevOps engineer - management £1,100.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £450.00
Junior developer £650.00
Developer £800.00
Senior developer £850.00
Senior developer - management £950.00
Lead developer £950.00
Lead developer - management £1,025.00
Principal developer £1,025.00
Principal developer - management £1,100.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Citation
ISO/IEC 27001 accreditation date
Monday 29 October 2018
What the ISO/IEC 27001 doesn’t cover
Nothing - scope covers whole organisation
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
Citation
ISO 9001 accreditation date
Tuesday 15 December 2020
What the ISO 9001 doesn’t cover
Nothing - scope covers whole organisation
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
C8752ed3-f3bf-4fd6-b631-1873e8bfa118
Cyber essentials plus
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid@cloudsource.uk.com. Tell them what format you need. It will help if you say what assistive technology you use.